TravX Reviews 

I ordered from the Shop but the article never arrived. I tried to contact the Support but the Email is not available so I guess this company is complete Fake!!!

UPDATE: Highly surprised, that the product arrived today. Packing looks good and high quality, now still need to be tested.

UPDATE 23.03.24:
I tested the device, it has one brush Part, so you can dry and brush in one, one volume brush, you can also make curls with it and two curling parts with two different directions of the air stream, a diffuser and a dryer part. There was also a glove because the parts can get extremely hot and a bag for all parts, as Well two clips so you can section your hair. It has three heating regulations but No air regulation. Even though I Had issues with delivery and support, because the Email didn't work and also unfortunately the tracking did not work in my case, I am actually really satisfied with the device.

I used the product now Not even a year and the hairstyler unfortunately has burnt Out already... In Europe usually you have a two years guarantee in electronic devises but unfortunately the Support is still not working...

20 days and counting to receive my items.

I have since contacted my credit card company who believe this company is fraudulent.

AVOID!!!!!

UPDATE:

After posting my initial review TravX we’re very quick to respond. I was told there had been a delay in the warehouse and so my item was now on its way and it arrived a week and half later. They were really great to deal with in the end so I am very grateful they came back to me.

I am yet to master the air styler but am excited to have a play around with it!

Initial review:

After two and half weeks I am unfortunately still waiting for my order. I got in touch with TravX last week to express my concern as the shipping has not updated since it was initially sent and Lisa from TravX responded asking me to check with neighbours and the local delivery driver. After checking these things and responding to Lisa it has now been a week since I have received a response. Normally I would only start to worry after a month but having seen the various negative reviews on here I have started to worry now. Happy to update this when I get a response from TravX/when my order arrives.

Update regarding TravX reply : my order still not arrived!!! I have emailed TravX enquiring where my order is and they said they will look into it lol they never came back to me but left this reply here. What product?! I don’t have a product. You took my money and I never received anything! Shame on you!

I have ordered my airwrapon 28/02 and still not arrived. I had no idea this is a Chinese product or I would’ve never bought it. Company is misleading giving an estimated shipping time of 3 days.

I have been sent many emails from the company to let me know the order is confirmed, order is on its way, and that the order was delivered yet no item ever arrived. I spoke to Lisa at customer service who sent me the same email over and over saying they couldn’t find my email address or my order in the system despite me sending them every kind of order information they requested and yet she ‘couldn’t find my order’. No offer of refund and now isn’t replying to my emails. Complete scam. Please AVOID!

Absolutely shocking company.
Ordered a styler and it took ages to arrive. When I tried it it didn't work! Advised Travx that the item was faulty - had to send them a video as evidence of this!! A replacement was sent out (again it took ages to arrive). The second styler worked for 2 seconds and then died! I contacted Travx again to let them know the replacement didn't work either. Was told that I could get a refund but only for 75% of the price due to the costs they incur for shipping!
That was in January and I have still not received a refund! Was advised by Travx my refund would be issued on the 23rd Feb but still nothing! I have emailed their customer service and was told it would be looked at. They have since blocked my email address so all my emails come back as undelivered!
Appalling company who have no regard for the customer or the money they are losing from their terrible products.
DO NOT BUY ANYTHING FROM THESE COWBOYS!

Do not order from this company. My partner ordered a 6-in1 styler for my Christmas at the start of December and we didn't receive until mid January. When received, the product was awful and cheap quality, didn't even work.

When contacted the company, they were quick to respond to say they would issue me a refund but months on and I'm still chasing it up. Was last told the refund would be processed on 22/02 and have just tried to email again but it now bounces back.

They delete all negative comments on Facebook.

Big scam of a company that pay people to delete any negative reviews quickly, that just highlights how much of a scam they are.

I wish I read all the reviews before purchasing. As many have said below, I received mine quickly but within seconds it stopped working. I knew it blew the fuse on the adapter. So bought another new adapter and it did the same thing. The adapter was an EU certified purchase from amazon also.

So I am now down 2 adapters and £60 out of pocket.

The customer support advisor stopped replying after I sent video evidence of it not working. After offering to send a new one. The email bounced back.

There is clearly a common issue with the styler especially with the UK compatibility so shouldn't be sold.

I've now logged a complaint through PayPal. And in short... it really isn't worth it.

I have ordered my airwrap and it was shipped on 26th and still didn’t receive it. Even the tracking number is useless.

Terrible custom service

No product has arrived

And they have blocked my email

Ive tried sending so many emails got a first response to wait and now no one replies

Where my order is I have no idea

Stay away from this company

Update:
My issue has been solved.

I’ve cancelled my order yesterday at noon right after the purchase and Lisa confirmed me to have cancelled that for me.
This morning I have just seen that the order has been shipped.

**UPDATE**
Still no correspondence from this company. AVOID

Received item which took longer than expected. Not knowing it had a EU plug on it, I then bought an adapter and it didn't work. Tried another and didn't work. Contacted TravX and offered 75% refund only due to paying postage. They asked for video which I supplied and then said it was being passed to refund team. I've yet to hear anything so I replied to email chain and 4 times it bounced back. Forwarded the email chain to another one of my accounts and then sent on to TravX and no bounce back. Somehow I think my emails been blocked.

Don't buy this product. Quick to take money but send faulty goods and only offer back partial refund.

Already written a review about this styler. Stop working after 3 seconds promised 100% refund but have not recieved it. Just keep getting the odd email asking over and over again what the problem is and being told " it has now been sent to the appropriate department". Absolute rubbish. AVOID!!!!!
Oh and when they reply on here it's so the review will be took down

My 6 in 1 Airstyler Set didn't work after the first go, but after help from Lisa at TravX, I realised that the fuse had gone in my EU adaptor. I bought a new adaptor and all is working now and I'm so pleased for Lisa's assistance.

UPDATE - RESOLVED - The company have quickly responded and resolved my issue entirely.

Ordered item with expected 3 day shipping and resulted in 14 day as shipped from China, not from UK per website listing.

Requested to return as per the advertised not satisfied guarantee and no suprise company offered 20% refund and no option to return. I rejected offer and they have since not responded to my email.

Avoid at all cost item never arrived, over 30 emails sent to keep chasing my refund. Keep getting told the refunds are done every Friday but now they’re running behind schedule it’s a joke and the customer service is terrible they delete comments of from Facebook. I will not
Stop untill I have my money back! Shambles of a company

Went to use the device for the first time, it did not power on. Contacted Customer Services and went through their troubleshooting methods and it did not work. I asked for this to be returned for a refund, i was offered a 20% refund or to post back. Posting back and received the information that I have to pay for it to be returned to China! This is around £30 to post back! Nothing in their policy states paying for returns. Really upset that i have wasted a big amount of money on a faulty product! Complaint raised as it is very misleading.

Avoid buying from this company. I ordered an item on 19 February and ordered twice by mistake. They emailed me they put in a refund request.
Until now I have not received 1 item and no refund. Before my purchase I got quick replies back but not after purchasing and chasing up my refund I have not heard back in regards to my refund. This morning I found out I was blocked by their Support team. I have tried Facebook messenger but they will only refer you to their Support team. While a trustworthy company would look into issues for you via Facebook. Look at their reels and postings on Facebook... no comments from customers visible, only positive ones. Any negative comments are deleted. I paid approx EUR 150! If they respond to this bad review they will tell me to contact Support but yea.... there was no response and I am blocked. I am 100% certain they will not resolve this as they are a company that just take money from customers. They are quick in responding pre purchase but after it's horrid. I strongly advise to AVOID this company that has no phone number to call and who manages their profile on Facebook in a very suspicious manner. I will take this further. I have all the emails from them confirming the order and the refund request they have put in. I am in Ireland. Again if you don't want to lose your money AVOID AVOID AVOID.

Edit: I received my refund on 8 March due to my review here on Trustpilot, it's sad customers have to resort to this instead of being helped by their normal customer team immediately...I still do not have my item and if it has not arrived by Wednesday I will take matters further. I was told it was on back log and that it was stated on the website. Well IT WAS NOT SHOWING IT WAS ON BACK LOG. I have not been confirmed an expected date of delivery. Also emailed customer service again for the worry with the voltage of the item as I am in Ireland, however no reply to 3 emails about the voltage since last week. The nightmare with this company has not ended yet it seems. TBC

Promised a refund 5 times, still not happened so now logging issue with trading standards and PayPal. Lisa , on email who I'm guessing is a BOT as same responses every time. Never ever buy from this company. Absolute sh*te

The order number I’m got not exist every time I tried to track with the number not working .
I’m angry with this company because every time I try to contact them not get any answer.