TravX Reviews 

My product was not working and the team was happy to replace it.
Thank you TravX team.

Order done, payement done, nothing received, no reply to mails.
Maybe fake website who needs to be reported !!!

Product is bad and they say different thing in emails about return. They state you have to return product to China on own expense. Still their email says it was sent from Germany.

It has broken after 3 months. I have tried to contact them through the email address they state but it was returned to me.

Edit:
They reached out and offered a replacement. I replied saying I'd prefer a refund given that it doesn't work so swiftly after buying. They have not replied to that or any other emails I have sent.

Not to be trusted.

I have placed my order on 4th June and still not received it. Contacted customer service and not heard anything back. I am very unhappy with the experience! Would not recommend it

This firm says it's located in Holland. On their site they say that when you order you get to send it back in 14 days. This is not actually true at all. All of this company is a scam. First of all this product is really bad quality. It's noisy and really low in function. I wanted to sent it back and the problems began. I need to send it to China so the cost from Finland is gonna be almost the amount I was paying for the product. So there is no return policy and you end up with this poor quality equipment that you can order from temu with 20 euros and their return is secured. So be really careful with this company, cause they are not what they say they are.

Initially the hair wand seemed good until it started to glow red and have smoke streaming out of it! I contacted TravX to tell them the product was about to catch on fire and after many emails over 6 weeks they finally replied to say they would send a replacement. The replacement took so long to arrive that I presumed it hadn’t been sent. Again I emailed and messaged through Instagram many times with no response from them. Finally a replacement arrived however it is only the bottom part of the wand with none of the brushes or attachments and it arrived without packaging or anything to say it is even a new one. Do not buy from this company. Their product is dangerous and their customer service is the worst I have ever experienced.

Do not order from this company!!!
I have been waiting months for them to replace my broken device. Worst service i have ever recieved from a company.

Ordered for my birthday unfortunately I didn’t check the air styler as soon as it came I waited to use for my birthday going out
When i turned it on it made a nasty popping sound and blew my electric
I got in touch with TravX
Very reluctant to help me
Asking for proof on a video which i sent them
Cause it was over 14 days they was very unhelpful & won’t give me my money back even tho they see from video it’s faulty
I can understand it if changed my mind over 14 days but it literally blew and it could of been very dangerous
Paid £65 and have a faulty air styler :(
And they say they r 100% customer satisfaction and deal with any defective air styler !
Just awful really awful
Oh he then emailed me saying he would send a new handle only…, even tho I asked numerous times I requested a full refund as I’m very reluctant to deal with them or their products again, but they just won’t refund me
Disgusting :(

Thank u for reply but u haven’t emailed me regarding my refund ?
And this is what your message states!

Well after receiving the replacement handle and it still don’t work !
I’m now requesting a refund
I sent a email not heard anything yet ?
REFUND ME PLEASE …..

Update…..
Second airstyler still not work plus faulty button
Got in touch straight away under 14 days warranty of second styler and still will not refund me
Phillip from the company just keeps making excuses all the time
He now sending a third handle out
What a joke !!!!
JUST WANT A REFUND !!!!!
My god what an awful company to deal with !

After purchasing a product for my wife and it not working they requested a video as proof, after sending this video they sent a replacement (which took 3 weeks).

The new item came which ALSO didn’t work so I requested to send both products back and get a refund. That simple process has now been dragged out for 5 weeks and I have sent around 12 emails back and forth requesting the same thing and all I get is another request for a video of the product not working & a message saying they’ll process me a replacement product. Absolutely robbery if you use this company, will not give me my money back and the customer service is appalling. Avoid at all costs.

I emailed customer service regarding my purchase to have my email automatically sent back saying the customer service email may not exist?!
My item still hasn’t arrived, there has been no updates on my item and terrible communication!

Here I am writing yet ANOTHER review due to their HORRENDOUS customer service and continued false promises. I have been waiting 5 MONTHS (CHRISTMAS) for my gift...after being told it has "been sent" time and time after again. The only time anyone has reached out was when I last complained and within 12 hours someone had supposedly "resolved" my issue...however, apparently not as I am still without the product. Not only this, the company requested me to amend my complaint to positive comments after promising they have rectified this. I am disgusted in this company and will be getting citizens advice at this rate because we have lost money and have no working product.

Again another review about TRAVX - as previous review they promised a replacement and delivery would be in 5-7 working days - it’s 2 weeks ago already and still no product. Come on guys?!!! What are you doing ?? This is crazy and ridiculous- refund me already it’s been 6 months 😳😳😳😳😫😫😫😫

I ordered an airstyler on feb 22. I changed my mind after seing the bad reviews, and cancelled my order within 24 hours - as they have stated themselves on the website you can do, for a full refund. Well, they sent it anyway and 6 weeks later (!) it arrived (even though shipping was estimated at 2-5 days). I have been trying to get them to provide a pre-paid return label, but they keep insisting I have to pay for the return. When I try contacting customer service the only respons I get is a generic Chat GPT answer which do not answear any of my questions.

AVOID this company!

I will be asking for a refund
My husband brought me the 7 in 1 it was 124.99 not cheap and it does not work.Can someone please contact me .

I loved the air brush. Will be recomending to friends!

I received my product and it doesn’t work even though I used Eu plug ! I’ve asked for a return label and refund and all they keep asking me to do is send a video of me trying to use it ! Well no I’m not you clearly state on your website if your not happy you can return within 14 day ! Well over 14 days I’m still waiting for them to stop arguing with me to avoid the return and refund ! Shocking customer service - delete negative comments on social media too

Travx is very easy to use. You get value for money. Good quality. Good product. Good customer service, fast delivery.

I ordered from the EU. It has been 9 days but I have not yet gotten my parcel. I ordered 6 in 1 airstyler. They said on website that it will come in 4 days. I ordered on 22nd April but now its 30th Arpril and I have not recieved my parcel yet.
I sent them multiple emails but no reply yet. Seems like a scam. Stay away!

I bought this for my wife and it was the best