Ordered two Bold suitcases worth $300 each. One arrived defective. My first experience with customer support was insulting. He offered me 15% off my NEXT purchase as a show of “good will.” I was offer... See more
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Review summary
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The luggage was beautiful. Shipping was not super fast, but it was good enough (and free!). Ultimately, I ordered 5 pieces, but had to return one due to a defective zipper. There was a little glitch... See more
Company replied
I bought my wife a Travelpro Carry-On on a Woot sale several years ago, and it has been outstanding. When it came time to replace my own trusty carry-on, I didn’t hesitate, I ordered the Platinum®... See more
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We just got back from Italy celebrating our honeymoon, this was the perfect size, easy to walk with and carry for traveling for 2 weeks. We brought one week of clothes and all my toiletries, makeup,... See more
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Company details
Written by the company
Well made. Well tested. Well traveled.
The Travelpro® 100 Day Trial
Written by the company
- Satisfaction Guarantee
- If your luggage fails to meet your expectations for any reason, you may return it for a full refund within 100 days. We’ll even pay the return shipping. (Excluding Alaska or Hawaii).
Free shipping over $99.
Quality Assurance Guaranteed.
Shipping within 24-48 business hours upon receipt of order (excluding weekends and holidays & the selected shipping method).
Contact info
FIRST CLASS TRAVEL LUGGAGE
3.6
Average
1K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 97% of negative reviews
Typically replies within 1 week
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professional
professional. site easy to navigate. excellent quality items. there was a bit of a time lag issue: my first order that I made a mistake- was not possible to cancel. so I placed a second order.. and returned the first. it took a bit of time to receive the refund but ZERO complaints for me: every step of the way, there was a professional, problem-free 'next step.' I will always look to TravelPro first: excellent quality without the more expensive brands' price. Thank you!
10 April 2026
Reply from Travelpro® USA
Thank you so much for your 5-star review, Lilit! We’re so happy to hear you found the site easy to navigate and that the quality of your Travelpro® items stood out. We also appreciate your patience with the refund timing and are glad the process still felt professional and problem-free along the way. It means a lot that you’ll look to Travelpro® first in the future!
Great suitcase
Great suitcase. Very easy to navigate the airport. Moved so easily I could use one finger to move through the airport.
Shipping was super fast! Bag is very durable. Locks built in makes it secure and not having to worry about a key and additional lock.
10 April 2026
Reply from Travelpro® USA
Thank you so much for your 5-star review! We’re thrilled to hear your suitcase was easy to navigate through the airport, moved smoothly, and felt durable and secure with the built-in lock. We truly appreciate you choosing Travelpro® and hope your bag makes every trip that much easier.
portal is very bad
portal is very bad, especially generate 2 identical orders. Refused to cancel one even contact Travelpro immediately. Contacted credit and dispute.
They insist on ship both order out. Refuse shipment eventually. Will never buy from them directly again even the product seems to be good. Even the Costconext is useless. I rather pay 30% markup with better customer service. Totally worthless.
11 April 2026
Reply from Travelpro® USA
Thank you for reaching out and bringing this to our attention.
We’re sorry to hear about your experience with the duplicate orders and cancellation process. We will have somebody review your case more closely and work toward a resolution.
ID.me Does Not Work
I had a frustrating experience trying to use the military discount advertised on this company’s website through ID.me. I attempted multiple times to verify and apply the discount, but it never worked properly—something I’ve never had an issue with on other sites.
In the end, I had to complete my purchase without the discount. While the amount wasn't huge, it’s really about the principle. If you’re going to promote a military discount, it should actually function as intended and be easy to use.
I hope the company looks into fixing this process, because it’s disappointing—especially for those of us who have served.
11 April 2026
Reply from Travelpro® USA
Thank you for reaching out and bringing this to our attention.
We sincerely apologize for the trouble you had using the ID.me military discount, especially after multiple attempts. We will definitely escalate this to the appropriate team to investigate further.
We will look into your order and have someone review whether we’re able to assist with applying the discount.
The two luggages that we purchased are…
The two luggages that we purchased are of very good quality, it looks like it is very durable and we will use for quite some time. Thank you.
10 April 2026
Reply from Travelpro® USA
Thank you so much for your 5-star review! We’re thrilled to hear that both pieces are delivering on quality and durability—exactly what we strive for. It’s great to know you’re expecting to get plenty of use out of them, and we truly appreciate your support!
Great quality
Great quality. Haven’t fully tested it out yet so can’t provide the best review.
Research and reviews pushed my decision to purchase.
11 April 2026
Reply from Travelpro® USA
Thank you for taking the time to share your feedback regarding your recent experience with our product.
We’re so glad to hear the quality has made a great first impression and that the research and reviews helped give you confidence in your purchase. We hope your Travelpro® luggage performs just as well once you’ve had the chance to fully test it out on your travels!
Reply from Travelpro® USA
Thank you so much for your 5-star review! We’re glad to hear our team was able to provide prompt support with your order, returns, and questions—that kind of service is exactly what we aim to deliver. We truly appreciate you taking the time to share your experience!
What a great bag!
10 April 2026
Reply from Travelpro® USA
Thank you so much for your 5-star review! We love hearing that you’re enjoying your bag—it means a lot to us. Wishing you many great trips ahead with it!
Reply from Travelpro® USA
Thank you for your review! We’re so glad to hear you’re happy with the quality of your luggage—that truly means a lot to us.
We appreciate you choosing Travelpro!
Two failures in under two years — disappointing durability and support
I don’t usually leave reviews, but this experience is worth sharing.
I purchased a Travelpro suitcase in March 2024. Within a year, the handle broke. While the company did eventually replace it, it took weeks of back-and-forth with customer service, and I encountered the same kind of resistance and limited offers that I’m experiencing again now.
Unfortunately, the replacement suitcase has also failed in under a year—both bottom corners have broken, making it unreliable for travel. This is not normal wear and tear, especially for a brand that positions itself as durable and travel-ready.
When I contacted customer service again, I was told the parts are unavailable and was ultimately offered up to a 35% discount toward another purchase. After two failures, being asked to spend more money on the same product line doesn’t feel like a reasonable solution.
This experience suggests a larger issue with durability, particularly in high-impact areas like corners, as well as inconsistency in how customer issues are handled. I would strongly caution frequent travelers or anyone checking bags regularly.
I had hoped for a better long-term experience from this brand, but unfortunately that hasn’t been the case.
23 April 2026
Unprompted review
Reply from Travelpro® USA
Thank you for taking the time to share your feedback—we’re very sorry to hear about your experience and understand how frustrating this must be.
We’d appreciate the opportunity to take another look at your case and see how we can assist further. We will have our team try to locate your ticket with your name provided, and someone will be reaching out to take a second look at your case.
-10 on Customer Service
-10 on Customer Service. Refused to honor a Free Shipping of over $99 on an email they sent that day. Had me send all kinds of screenshots and even forwarded the email to them . Refused to honor the Free shipping or forward the number
13 April 2026
Unprompted review
Reply from Travelpro® USA
Thank you for bringing this to our attention—we’re sorry to hear about your experience.
We understand how frustrating this must have been, especially after taking the time to provide documentation. We’d like the opportunity to review what happened more closely, so we’ve requested additional information to look into this further and work toward a resolution.
We appreciate your feedback and the chance to make this right.
Travelpro looked out for me
UPS had damaged the suitcase during shipping. Travelpro, stepped up, and shipped me a new bag. A great company and a great product.
11 March 2026
Reply from Travelpro® USA
Thank you for taking the time to share your feedback—we’re so glad we could help make things right for you!
We truly appreciate your kind words and are happy to hear you’re enjoying your new bag. Thanks for thinking of us!
Reply from Travelpro® USA
Thank you for taking the time to share your feedback regarding your recent experience with our product. We’re happy to hear your order arrived quickly—fast delivery is always our goal! We appreciate you choosing Travelpro®.
Reply from Travelpro® USA
Thank you for taking the time to share your feedback regarding your recent experience with our product. We’re so glad to hear you enjoyed the efficient shipping and daily updates—that’s exactly the kind of smooth experience we aim to provide. We appreciate your support!
Worst Customer service to correct there…
Worst Customer service to correct there mistake in sending the right tote bag . My issue was never correct. As of April 6 Travel pro says they will send a correct bag ,but Waiting on a shipping tracking # from them ,then I see if its true they sent it
29 March 2026
Unprompted review
Reply from Travelpro® USA
Thank you for bringing this to our attention. We’re very sorry to hear about your experience and understand how frustrating it must be to not have your issue resolved, especially when it involves receiving the incorrect item. That’s certainly not the level of service we aim to provide. We've requested additional information so we can review your case in detail and work toward getting this corrected as quickly as possible. We appreciate the opportunity to make this right.
False advertising of lifetime warranty
EDIT: After asking them whether there were other options, they are sending me a wheel that they do have in stock. The wheel is a different color from my bag which isn’t ideal.
I have several bags from this company, it was highly recommended to me by people who fly a lot. The main reason we bought this bag was for the lifetime warranty. However, the company has been extremely horrible to work with when trying to use the Warranty. I’ve had my oldest bag ( TravelPro Platinum Elite) softside for around six years and recently one of the wheels got damaged and it wobbles now. I tried to use the Warranty and the company told me that it was no longer covered and they don’t have the repair part, even though it was purchased with a lifetime warranty. The quality of the suitcase is great however I can’t recommend this company because they falsely advertise a lifetime warranty and are extremely difficult to work and don’t honor their Warranty
3 April 2026
Unprompted review
Reply from Travelpro® USA
Thank you for taking the time to share your experience—we’re very sorry to hear about your frustration.
We understand how important warranty coverage is, especially when that was a key factor in your purchase. We'd like the opportunity to review your case more closely and ensure everything was handled appropriately. We've requested more information so our team can locate your claim and review what happened.
We appreciate your feedback and the chance to make this right.
Edit: Thank you for providing your information. We've confirmed someone reached out to further assist you.
Very good product for traveling and so…
Very good product for traveling and so light weight.
11 March 2026
Reply from Travelpro® USA
Thank you for your review, Cathy! We’re so glad to hear you’re enjoying the lightweight design—having a bag that’s easy to travel with makes all the difference. Wishing you many smooth and enjoyable trips ahead!
A nice sturdy not too big case.
11 March 2026
Reply from Travelpro® USA
Thank you for your review, Ann! We’re happy to hear you found the case to be sturdy and just the right size—not too big, but still reliable. That balance is exactly what we aim for—enjoy your travels!
Tips over w laptop in front pocket
When a laptop is in the front, it tips over. This is really disappointing!
12 March 2026
Reply from Travelpro® USA
Thank you for reaching out and bringing this to our attention.
We’re sorry to hear about your experience with the bag tipping when a laptop is placed in the front pocket—we understand how disappointing and inconvenient that can be. We have someone from our team reaching out to assist you directly and help find the best possible solution.
We appreciate you sharing this feedback with us.
The case width dimension is just wrong…
The case width dimension is just wrong (1 inch shorter than listed when I measured). Others have also mentioned this on Reddit. With this change the bag volume was the same as my current bag. I feel my time was wasted.
12 March 2026
Reply from Travelpro® USA
Thank you for taking the time to share your feedback regarding your recent experience with our product. We have our team reaching out to assist you directly.
We’re sorry to hear that the dimensions did not meet your expectations and understand how frustrating that can be when you’re relying on listed measurements to make a decision.
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