My travel company made a big mess of the airline portion of a travel plan. Trent Collins answered my plea for help and fixed the whole airline issue! He successfully and pleasantly re-arranged all... See more
Company replied
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Review summary
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Reviews shaping this summary
These stars are for Trent who has more patience than I'm sure of any of your employees. For reasons I cannot explain, your online system kept rejecting my credit cards (all of them) so I called and sp... See more
Company replied
I recently called United customer service regarding a charge on my account that I didn't recognise as accurate. I am extremely grateful with how Trevor handled the issue. From the beginning... See more
Company replied
I had to cancel a flight to Asheville last year because it occurred at the same time that hurricane Helene hit the area. So I was given a credit for that flight. I did fly on Delta to Asheville later... See more
Company replied
4.8
Excellent
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 57% of negative reviews
Typically replies within 1 week
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They had a bogus customer service line…
They had a bogus customer service line on the Internet that unfortunately I contacted. They pretended to be American Airlines and charged me $300 to change a flight from Palm Springs to Dallas Fort Worth during an ice storm in Texas. I was traveling for a medical procedure and was very anxious and thought I was calling American Airlines directly, but I was not. I later found out that American Airlines or Expedia would have charged me nothing because the flight change was due to a winter storm.
27 January 2026
Unprompted review
My representative gave me accurate…
My representative gave me accurate information on my penalty fee and remaining balance to use for my next flight within. 6 months.
25 April 2026
Reply from Travelocompare
Thank you very much for taking the time to share your feedback! We’re delighted to learn that you had a positive experience with us. Our agent's professionalism and dedication helped you find the solution to your query. We’re committed to delivering exceptional customer service, and it’s truly rewarding to hear that our team is meeting your expectations.
Hazel deserves a promotion to manager
Hazel deserves a promotion to manager. She has outstanding customer service skills! She managed my dilemma with care, empathy, and grace. Her patience with me was more than gracious. I am ever so grateful. Thank you Hazel. Please acknowledge her with a special mention!!
Daphne
25 April 2026
Reply from Travelocompare
Thank you very much for taking the time to share your feedback! We’re delighted to learn that you had a positive experience with us. Our agent's professionalism and dedication helped you find the solution to your query. We’re committed to delivering exceptional customer service, and it’s truly rewarding to hear that our team is meeting your expectations.
Your rep Cole is an excellent employee…
Your rep Cole is an excellent employee of United. He was funny, friendly, professional and solved my problem with no fuss or effort on my part. I will fly United as often as possible because of your representative Cole.
23 April 2026
Reply from Travelocompare
Thank you very much for taking the time to share your feedback! We’re delighted to learn that you had a positive experience with us. Our agent's professionalism and dedication helped you find the solution to your query. We’re committed to delivering exceptional customer service, and it’s truly rewarding to hear that our team is meeting your expectations.
Reply from Travelocompare
Thank you very much for taking the time to share your feedback! We’re delighted to learn that you had a positive experience with us. Our agent's professionalism and dedication helped you find the solution to your query. We’re committed to delivering exceptional customer service, and it’s truly rewarding to hear that our team is meeting your expectations.
Lisa - A Conscientious Associate!
Lisa "listened carefully" to my requests for travel dates, and "heard me" regarding wanting to attend a family reunion back east! She thoughtfully considered my budgetary limitations, and identified a reasonable and cost-effective solution. It's so wonderful to be able to talk again to a caring and conscientious associate again! Because of individuals like Lisa, I will consider United first...when making my next reservation! A thousand thank yous!
SHDavis
19 April 2026
Reply from Travelocompare
Thank you very much for taking the time to share your feedback! We’re delighted to learn that you had a positive experience with us. Our agent's professionalism and dedication helped you find the solution to your query. We’re committed to delivering exceptional customer service, and it’s truly rewarding to hear that our team is meeting your expectations.
My customer experience helped me feel…
My customer experience helped me feel ready & informed for my flight, which is becoming more difficult with age. He was kind and patient. I never felt rushed or put aside. I got exactly what I needed and I wish to say he is an asset not only to your company but to humans. Thank you.
17 April 2026
Reply from Travelocompare
Thank you very much for taking the time to share your feedback! We’re delighted to learn that you had a positive experience with us. Our agent's professionalism and dedication helped you find the solution to your query. We’re committed to delivering exceptional customer service, and it’s truly rewarding to hear that our team is meeting your expectations.
NEVER USE THEM!!
I believed I was calling British when my friend did a search for British Airlines and gave me this phone number. It was hard to understand the man I was talking to. I told him I wanted to upgrade my seat from London to Seattle. I thought he said the upgrade was $700 and even repeated this number to my friends to see if they thought I should pay that much. They thought it was high but agreed it was worth a more comfy seat. So I told the agent helping me, “OK.” Instead, he came back and told me I was being charged $4000. I immediately told him that was unacceptable for a seat upgrade and not even into a higher class seat. He told me it was too late. Even at airlines, you have 24 hours to change your mind. I was furious, and to top it off, he gave me a middle seat, not the window I asked for. I got a manager, and they offered to reduce it to $2500. I still said no, it was still too pricey, but they refused to give me my original seat back and refund my money. They told me I would need to call in the morning and gave me a British Airways number. I called the British number, and they informed me the number I called/ prior agent to upgrade was actually a travel agent company and NOT British. I asked if I could get my original seat back, and they said the seat was no longer available and they luckily got me a window seat. I called this travel company when I returned from my trip and asked for a copy of the "recorded call" to get to my bank, and THEY REFUSED!! Why would you refuse to let me have the recorded call, unless it was clear I misunderstood the cost?? And why would you issue me a whole new ticket versus letting me know I would do better to call British directly??? They only care about money, not customer service!!!
11 March 2026
Unprompted review
Going the extra mile for me
Cole was amazing at helping me get to a family wedding when everything looked bleak and I am so appreciative of his care.
13 April 2026
Reply from Travelocompare
Thank you very much for taking the time to share your feedback! We’re delighted to learn that you had a positive experience with us. Our agent's professionalism and dedication helped you find the solution to your query. We’re committed to delivering exceptional customer service, and it’s truly rewarding to hear that our team is meeting your expectations.
The gentleman that helped me out
The gentleman that helped me out, was very kind and understanding, and able to assist us in being able to utilize our points to get tickets that we had to cancel in the past due to a problem that had arise. We would definitely suggest this company to others as they have been extremely helpful to us.
6 April 2026
Reply from Travelocompare
Thank you very much for taking the time to share your feedback! We’re delighted to learn that you had a positive experience with us. Our agent's professionalism and dedication helped you find the solution to your query. We’re committed to delivering exceptional customer service, and it’s truly rewarding to hear that our team is meeting your expectations.
Ryan provided excellent customer…
Ryan provided excellent customer service! He was very patient with me. I am a senior citizen, and the technical aspect of the process for purchasing a ticket was confusing. He repeated over and over without making me feel uncomfortable. 🌟🌟🌟🌟🌟
30 March 2026
Reply from Travelocompare
Thank you very much for taking the time to share your feedback! We’re delighted to learn that you had a positive experience with us. Our agent's professionalism and dedication helped you find the solution to your query. We’re committed to delivering exceptional customer service, and it’s truly rewarding to hear that our team is meeting your expectations.
Robin was so wonderful best customer…
Robin was so wonderful best customer service ever thank you
27 March 2026
Reply from Travelocompare
Thank you very much for taking the time to share your feedback! We’re delighted to learn that you had a positive experience with us. Our agent's professionalism and dedication helped you find the solution to your query. We’re committed to delivering exceptional customer service, and it’s truly rewarding to hear that our team is meeting your expectations.
Cole served me today and was very…
Cole served me today and was very helpful and did a very good job at assisting me today , thanks so much Cole stay safe and blessed
26 March 2026
Reply from Travelocompare
Thank you very much for taking the time to share your feedback! We’re delighted to learn that you had a positive experience with us. Our agent's professionalism and dedication helped you find the solution to your query. We’re committed to delivering exceptional customer service, and it’s truly rewarding to hear that our team is meeting your expectations.
Robin was very helpful and quick with…
Robin was very helpful and quick with helping me and awnsering all my questions.
23 March 2026
Reply from Travelocompare
Thank you very much for taking the time to share your feedback! We’re delighted to learn that you had a positive experience with us. Our agent's professionalism and dedication helped you find the solution to your query. We’re committed to delivering exceptional customer service, and it’s truly rewarding to hear that our team is meeting your expectations.
Hazel was an outstanding representative…
Hazel was an outstanding representative when one was needed most after a recent death in the family.
Her service was very prompt and very professional and I can’t imagine what else I can say about the outstanding service that I received from her and United Airlines
Thank you once again!
22 March 2026
Reply from Travelocompare
Thank you very much for taking the time to share your feedback! We’re delighted to learn that you had a positive experience with us. Our agent's professionalism and dedication helped you find the solution to your query. We’re committed to delivering exceptional customer service, and it’s truly rewarding to hear that our team is meeting your expectations.
Great help in checking us in
21 March 2026
Reply from Travelocompare
Thank you very much for taking the time to share your feedback! We’re delighted to learn that you had a positive experience with us. Our agent's professionalism and dedication helped you find the solution to your query. We’re committed to delivering exceptional customer service, and it’s truly rewarding to hear that our team is meeting your expectations.
Warren was helpful
21 March 2026
Reply from Travelocompare
Thank you very much for taking the time to share your feedback! We’re delighted to learn that you had a positive experience with us. Our agent's professionalism and dedication helped you find the solution to your query. We’re committed to delivering exceptional customer service, and it’s truly rewarding to hear that our team is meeting your expectations.
My experience was exceptional with…
My experience was exceptional with Cole, he was very professional and kind.
19 March 2026
Reply from Travelocompare
Thank you very much for taking the time to share your feedback! We’re delighted to learn that you had a positive experience with us. Our agent's professionalism and dedication helped you find the solution to your query. We’re committed to delivering exceptional customer service, and it’s truly rewarding to hear that our team is meeting your expectations.
Mr Coal gave me great customer service…
Mr Coal gave me great customer service and was able to resolve my issue with effective urgency. Thank and look forward to future flights with untied.
19 March 2026
Reply from Travelocompare
Thank you very much for taking the time to share your feedback! We’re delighted to learn that you had a positive experience with us. Our agent's professionalism and dedication helped you find the solution to your query. We’re committed to delivering exceptional customer service, and it’s truly rewarding to hear that our team is meeting your expectations.
Outstanding Service
Mr. Richard Branson provided outstanding support for our travel reservations. He was incredibly helpful, patient, and attentive while working our numerous requests and itinerary modifications. Richard exhibits exemplary customer service and a meticulous attention to detail. I would not hesitate to recommend him to friends and family for their future travel needs.
16 March 2026
Reply from Travelocompare
Thank you very much for taking the time to share your feedback! We’re delighted to learn that you had a positive experience with us. Our agent's professionalism and dedication helped you find the solution to your query. We’re committed to delivering exceptional customer service, and it’s truly rewarding to hear that our team is meeting your expectations.
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