I've had some great trips lately and so thought I'd write a review for once. Beeke was a great help for the trips I booked in Cairns but also Airlie Beach and I'm sure I'll come back to her for any ot... See more
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I have nothing but good things to say - I made a mistake in my booking and it was recifed immediately. I am very thankful to the staff for helping me sort this out particularly given it was totally m... See more
I met Stephanie at YHA Byron Bay, and she guided us through all the places on the east coast, helping us to find good tours in Noosa, Fraser Island, Whitsundays, Cairns and Melbourne. She was reall... See more
We’re traveling to Australia and New Zealand to start the new year. While looking into tours, I chatted with Jessye who made excellent suggestions and helped with booking several tours. When questions... See more
Company details
Written by the company
Travello is a leading online travel company that specializes in offering tours, activities, and attractions to travelers around the world. With a wide range of exciting and immersive experiences to choose from, Travello makes it easy for travelers to plan and book the perfect trip. Whether you're looking for adventure, relaxation, culture, or something in between, Travello has something for everyone. From guided tours of world-famous landmarks and natural wonders, to thrilling outdoor activities, to unique cultural experiences, Travello has it all. And with easy online booking and a secure payment platform, it's never been easier to start planning your dream trip. So why wait? Start exploring the world with Travello today and discover all the amazing things it has to offer!
Contact info
Unit 15, 11-21 Underwood Road, Homebush, 2140, Sydney, Australia
- support@travello.com
- travelloapp.com
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 33% of negative reviews
Typically replies within 1 month
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Kat was a pleasure to work with.
I worked with Kat and she helped me more than I could’ve imagined, can’t wait to plan more adventures with her!
I just had a meeting with Kat and she…
I just had a meeting with Kat and she was SO AMAZING! We planned a perfect trip, she gave me tips, help me choose the best places, flights and all related. I truly recomend for everyone 😁
It was a stunning experience one of the…
It was a stunning experience one of the best in my life I reckon. Everything was good trip, people,food. My favourite excursion was in Uluru this spot had a great history and we could to spend most time to learn about aboriginal culture. Thank you for everything travello agency and more precisely Macey organized everything for me.
Booked crocodile tour through Beeke
Booked crocodile tour through Beeke. Fantastic experience and very easy to use. Would highly recommend.
Great Service via Chat
Had a tour cancelled by the tour operator. Backpacker chat helped me to change to another tour. Writing a mail took too long, but the chat is very helpful.
Thanks to
Margarete and Kerri-ann
amazing experience
My boyfriend and I were staying in YHA Byron bay where we had such an amazing stay and enjoyed every second. Steph at the front desk helped us book a boat trip out to see the whales which was truly magical. Steph was such a good help and so kind and knowledgeable. She also recommended places to eat and explore which was amazing. She was a star ❤️
Was a very nice experience
Was a very nice experience, the agency was very quickly with the service, their attention was great, and the price was good. Macy was too dedicate in all the process.
Helpful, kind and professional
I was based in Byron Bay for a couple of months, saving some money for the last month of traveling around Australia. Thanks to Stèphanie, the Travello agent I was referring to, I have been able to organise my travel, even on a small budget. I booked all the tours I had in mind (Fraser, Whitsundays, Daintree Forest, Uluru and the Greyhound Pass) and Stèphanie shared some good advice with me, about other place to visit and,even more important, she shared all her enthusiasm about my trip; while putting a genuine effort in making it as memorable as possible.
Yay for human chat! Not chat bot
I recently booked a campervan through Travello and had the pleasure of being assisted by Jessye. As someone who is always dubious about potential scams after being burnt in the past, I initially thought I was talking to a chat-bot. However, I was pleasantly surprised when I realised Jessye was human and incredibly knowledgeable and helpful.
Jessye answered my million and one questions with patience and understanding. She had to pass my scepti-test first and did so, so politely and empathically. She truly understood my concerns and went above and beyond to find me the best deal. She walked me through the entire booking process, explaining each step in detail, which put my mind at ease.
Her excellent customer service and dedication to helping me made this experience stress-free and enjoyable. I highly recommend Jessye and Travello to anyone looking to book a campervan or any other service through their site. Thank you, Jessye
the promptness in answering the…
the promptness in answering the questions.
Thank you a lot, Macey and David
I was thinking of 2 different Uluru tours, and Macey and David help me to decide what I have to choose! They were SUPER kind and really helpful for me.. Thank you so much!!! I'm gonna use this app later again!!!!
Thanks, Stephanie!
My experience was more than great and it actually has a name. Stephanie from YHA Byron Bay was the best! Not only did she stay a little bit longer on a FRIDAY night to assist me booking a skydive for Monday morning, but also she went above and beyond to help me when it was cancelled. Without hesitation, she found the best option and rescheduled it! Thanks to her I had an amazing experience. Definitely recommended.
Very friendly and helpful staff
Very friendly and helpful staff. Special thanks to Marion!
Excellent
Stephanie gave me a lot of advice to organize my road trip. She was patient and she explained me correctly every excursion 🙌
customer service
their customer service representative Marion is very helpful, answers every question that i have.
5-stars for Travello
5-stars for Travello! The support team was so helpful to ensure my Mother and I had an amazing experience in Fiji. Will use again!
Booking easy experience average
The process was super easy and it was awesome to go through multiple options available for me to choose from. Was very informative and good to have a range of options. Unfortunately the particular tour I chose was as a bit average and I didn’t feel like it was worth the money but it was still good.

Reply from Travello
Definitely recommend
Just booked our East Coast tours with Travello and I couldn’t recommend them highly enough. Their online agents were so knowledgeable and actually went out of their way to make sure your trip was perfect. We had one tour that canceled because of weather and they went out of their way to reschedule on another tour for us. I don’t publicly recommend many companies but this is one I would put my name behind.
Great agents who help
I’ve booked activities in Cairns, Darwin and now Melbourne with Travello. Kylie gives the best customer service and is always there to help. Really great website to find things to do and I’ve always found they have the best price. I’ll keep using Travello for all of my trips.
First time using - excellent experience
Just booked a tour to the Whitsundays. Super easy with really helpful customer service. Price was below other sites I had seen after researching.
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