Travelgenio Reviews 

Got a (supposedly) e ticket but at the check in counter I found out they didn't pay the airline. After a long call with AA they solved it, and they is AA, not travel genio.

On our flight back home we got stuck in London. Again, travel genio did not pay the airline. So we had to buy new tickets, 600 euros......

No refund, no nothing.

If you read this and still book with travelgenio you're a straight up sucker. (No offence)

I could not get a feedback from the costumer service after several tryout on that address that they suggested...

It was simple to book and good price!

I made a reservation for two people and the payment of the two people but when I got the confirmation email there was only one people booked. Due to this error, I had to buy new tickets at a higher price.

just booked flight Dublin to Melbourne with Travelgenio and unable to pre book seats,
I have tried to do this via Etihad Tel No but eats credit (20 euro gone in 5 mins) can Travelgenio do this for me I have sent e-mail to you but no reply so far..

All the information and payment went through as expected

Good customer service

I bought 3 ticket, and for mistake I wroted in the wrong way the name of my friend.I am waiting for a response and new ticket.

Travelgenio - Info #108587]

At the end of the transaction costs emerge not mentioned ever

Up until the reservation, all ran smoothely, once payment was due it started slipping. I phoned the help line, to no avail as the operator didn't know how to assist.
Alone, I eventually figured out what needed to be done. Payment went through, confirmation email too, I thought that was that. but still no. Got an email asking me, for security reasons, to re insert my data. I did so and got an error in return and a request to write to an email address (Banesto's), which I did. That email address has an accent on the "e", error again; once I ignored it, the email went through. So at this point I'm waiting to be contacted.
What an absolute confusion when it should be so simple.
Thank you in advance for looking into it.

I found TravelGenio through a SkyScanner search - I had never heard of them before. Although booking through the website was pretty painless, I unfortunately used a credit card that got refused (credit was too low). So I called their support line for my country (I'm Portuguese). Wait time was acceptable, but the person on the other side of the line seemed to speak limited Portuguese with a heavy Spanish accent, which made communication all but impossible. I decided that e-mail would probably be a better option. It worked, but then they asked me to send details for a new credit card through plain e-mail, which, security-wise, definitely raises some red flags. Since I had some urgency to book the flight, I complied and the reservation was confirmed, but I really wish there had been some other way (could I suggest a secure - https - area of the site in some way linked to the support ticket number?).
Overall, there are definitely a few kinks to work out, but I'd be willing to give them a 2nd chance if the price were right - and if I was sure my credit card would clear.

I just used Travelgenio to book a flight and had no problems. Quick and easy.

All the things are perfect

I wanted to book tickets, I did. I flew, everything went fine. That's all I would expect anyway :)