Travelgates UK Reviews 

389
•
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 281 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the support staff for being extremely helpful, patient, and knowledgeable during every single step of the planning stages. Many people note that the entire booking process is exceptionally smooth, stress-free, and remarkably straightforward from beginning to end. Some reviewers were happy with the fully customized itineraries and tailored holiday options created specifically for their upcoming dream trips. Travelers also mentioned receiving great deals, wonderful recommendations, and consistent communication while organizing their future getaways. Reviewers emphasize that nothing ever feels like too much trouble for the dedicated professionals assisting them along the way.

What people talk about most

Staff

People report positive experiences with staff, frequently highlighting that certain advisors are extremely... See more

Holidays

Reviewers highlight positive aspects of holidays, expressing deep satisfaction with agents who patiently... See more

Customer service

Consumers find customer service to be positive, with reviewers frequently praising helpful and patient agents... See more

Booking process

Customers consistently note positive experiences with booking process, highlighting helpful agents who make... See more

Reviews shaping this summary

Rated 5 out of 5 stars

It was just a general query but Megan couldn’t have been anymore helpful! Megan always kept in touch and spent time pulling information together on cruise options which ended up being a pretty good de... See more

Rated 5 out of 5 stars

Thanks to Megan for sharing detail working about upcoming 2027 holiday planing ideas, worth for trying n looking alternate option. If I say in single sentence : NO MESS NO STRESS !! Thanks travelgat... See more

Rated 5 out of 5 stars

So we decided to pay Krakow a visit!! Susan from.Travelgate was.amazing... I had so many questions... no problem, swapped and changed plans.... no problem... more questions... no problem. Susans commu... See more

Company replied

Rated 5 out of 5 stars

Contacted Travelgates to enquire about a future holiday and Maria came up with some excellent choices for the country we want to go to. Very pleased with the service and Maria made the booking strai... See more

Company replied


Company details

  1. Travel Agency

Written by the company

Adventure awaits around every corner, We help you see the world differently. Let us make your experience more comfortable and turn travel dreams into extraordinary experiences!


Contact info

4.8

Excellent

TrustScore 5 out of 5

389 reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 85% of negative reviews

Typically takes over 1 month to reply

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4.8

All reviews

(389)

277 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

We were a party of 9

We were a party of 9, 7 adults and 2 children. Joanna done a fantastic job of organising our trip to milan ,Venice, and vienna. She kept in touch at each place, the transfer company's she booked for us were top notch.the hotels were lovely no problems with them what so ever. The trips out to the Swiss alps on the Bernina train, and to watch glass blowing and lace making demonstrations were great.
The only thing I would say is that the flight out could of been earlier may be the morning as you loose a hole day of your holiday then same going home but need to go home later in the day. Apart from that we had a fantastic time, and really recommend travel gates for your holiday.

3 August 2026
Unprompted review
Rated 5 out of 5 stars

Absolutely fabulous service

Absolutely fabulous service. 'Julie' was so helpful, very easy to talk to and great attention to detail. Julie listened to what we were after and 'tweeked' anything we needed.
Couldn't recommend enough.
Great service 👍🏻

1 July 2026
Unprompted review
Rated 5 out of 5 stars

Miami Cruise

We recently booked our family cruise to Miami through this company, and we couldn't be happier with the service we received.
A huge thank you to Melanie, who was absolutely amazing from start to finish. She was incredibly helpful, patient, and answered every single question I had, making the whole booking process easy and stress free. She helped us plan what will be a truly unforgettable family cruise to celebrate my 40th birthday in July 2027.
We are so grateful for all of her advice, attention to detail, and genuine care in making sure everything was perfect. It really felt like she wanted our holiday to be as special as we do.
We can't wait for our trip, and we will definitely recommend this company to our family and friends. Thank you again, Melanie, for making this dream holiday possible!

25 July 2026
Rated 5 out of 5 stars

Big celebration holiday

We knew we wanted a cruise for next year to celebrate big birthdays and exam results. I reached out to a few companies with ideas in kind and Sophia replied. I asked many questions and made many changes along the way but she never pressured me to make a decision, gave me lots of choices and accommodated me as much as she could. She has been an amazing TA and is an asset to the company. Thank you

27 July 2026
Unprompted review
Rated 5 out of 5 stars

Have just booked our once in a lifetime…

Have just booked our once in a lifetime holiday with Travelgates and the experience has been amazing.Hannah took us through the booking.She explained everything and even changed parts of our holiday to make it perfect.Nothing was too much trouble.I felt supported through this process. Would definitely book again.

23 July 2026
Unprompted review
Rated 5 out of 5 stars

Fabulous company

I’ve been dealing with a lady called Julie. She has gone over and above to accommodate us on a trip. Tanzia and Zanzibar looks amazing. She came up with a fabulous itinerary. Highly recommend

24 July 2026
Unprompted review
Rated 5 out of 5 stars

I was planning a trip to Istanbul and…

I was planning a trip to Istanbul and Cappadocia and Joanna was incredibly helpful. Very quick to reply to questions and make suggestions also.
Sadly we decided that out ideal trip required more time so we will revist it next year hopefully and I will be sure to seek Joannas help again.

24 July 2026
Unprompted review
Rated 5 out of 5 stars

Highly recommended

I am interested in a trip to Turkey to go in the hot air balloons and Joanna was fantastic. She found me some great flights and accommodation for the trip. The trip isn’t until next year and I was just after a rough costing and I was given great prices for a great trip. Thanks so much Joanna I really appreciate it.

22 July 2026
Unprompted review

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