Booked my flights, they charged me the amount, but then did not issue any tickets. They say it takes up to 24h but nothing happened, the chat response is AI, and no visibility on the tickets. Even if... See more
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See what reviewers are saying
⚠️ Avoid Travelfrom! I paid €658.60 for a Economy flight and waited over 8 hours for ticket issuance. After several emails, they told me they could not confirm my ticket. I was left without a ticket j... See more
Company replied
They show prices cheaper than any other flight booking website, and you can book a flight. They are supposed to confirm the booking within 24 hours according to their website. I've waited more than... See more
Company replied
After paying for extra luggage, it wasn’t added to the ticket and I was forced to pay again. Customer service was unhelpful and there is no way to file a formal complaint through the website. Upda... See more
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Company details
Written by the company
Travelfrom.nl is een toonaangevend online reisbureau dat gespecialiseerd is in het leveren van uitgebreide reisdiensten. Wij bieden een breed scala aan diensten, waaronder het boeken van vliegtickets en hotels, waardoor het plannen van uw reis gemakkelijk en veilig wordt. Dankzij de intuïtieve interface van onze website kunt u snel de beste opties voor uw reis vinden tegen voordelige prijzen. Ons doel is om onze klanten op elk moment van hun reis het hoogste serviceniveau en ondersteuning te bieden. Vertrouw uw reizen toe aan Travelfrom.nl – uw betrouwbare partner in de wereld van reizen.
Contact info
TTN GmbH, Tuchlauben 7a, 101, Vienna, Austria
- +31208084093
- info@travelfrom.nl
- travelfrom.nl
2.1
Poor
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 98% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Ordered tickets for Emirates was…
Ordered tickets for Emirates was already sold out unfortunatly.
Got my money back within 2 days.
Thank you Sara
2 April 2024
Unprompted review
Reply from Travelfrom.nl
Thank you for your feedback! We apologize for the inconvenience caused by the sold-out tickets, but we're glad to hear that Sara could promptly assist you with the refund process. If you have any further questions or need assistance in the future, please don't hesitate to reach out. We're here to help!
Quick response is helpful.
28 March 2024
Unprompted review
Reply from Travelfrom.nl
Dear Jeffrey,
Thank you for your feedback! We're glad to hear that you found our response quick and helpful. If you have any further questions or need assistance in the future, please don't hesitate to reach out. We're here to help!
I was realized just after book a flight…
I was realized just after book a flight that the passenger information was wrong. So I asked for service team to update correct information and Marianna kindly supported it immediately. I am waiting for ticket but I am already satisfied with serivce team. Thank you for your help.
27 March 2024
Unprompted review
Reply from Travelfrom.nl
Dear Jongbum Kim,
I'm glad to hear that Marianna was able to assist you promptly with updating the passenger information. Our team strives to provide efficient service to ensure a smooth booking process for our customers. If you have any further questions or need assistance in the future, feel free to reach out. Thank you for choosing our service!
Cheap and fast!
26 March 2024
Unprompted review
Reply from Travelfrom.nl
Thank you for your feedback! We're glad to hear that you found our service affordable and efficient. If you have any questions or need assistance in the future, feel free to reach out to us. We're here to help!
Great customer service but strange booking system
I booked a flight with Travelfrom and didn't receive a confirmation email so I messaged them on their live chat: Andriiana confirmed I would receive a confirmation in 48h but I panicked because I read all the negative reviews on Trustpilot. Not much later I received an email from Oksana saying that the flight I booked wasn't available but that they were able to offer me a cheaper one or a full refund. I opted for the full refund because again I was stressed by all the bad reviews. Finally I received my refund in less than 24h.
I agree that it is unusual to accept bookings without having the certainty they can secure the spots on a flight, but I have to say their customer service has been extremely friendly and responsive! If I hadn't checked Trustpilot I would have most probably accepted the alternative flight and kept my booking with them.
21 March 2024
Unprompted review
Reply from Travelfrom.nl
Dear Customer,
Thank you for sharing your experience with us. We're glad to hear that our customer service team, including Andriiana and Oksana, was able to assist you promptly and effectively, despite the initial issue with your booking confirmation. We apologize for any inconvenience caused by the delay in receiving the confirmation email and the uncertainty regarding the availability of the flight. Your feedback regarding the booking system is duly noted, and we will strive to improve our processes to ensure a smoother experience for our customers in the future. If you have any further questions or concerns, please don't hesitate to reach out. We appreciate your understanding and hope to have the opportunity to serve you better in the future.
The website is not that great
The website is not that great, but not terrible either. Only excellent thing was the customer service where i have been helped numerous times in excellent timing, last time supported by Anna.
6 March 2024
Unprompted review
Reply from Travelfrom.nl
Dear Felix,
Thank you for your feedback. We appreciate your understanding regarding the website and are glad to hear that our customer service team, especially Anna, was able to assist you effectively. We're constantly working to improve our services and your input helps us to do so. If you have any further questions or concerns, please feel free to reach out. We're here to help!
Scam! Estafa!
They have canceled my return flight and they are offering me another one the next day that I cannot take. I have asked for a refund but they tell me that I have accepted the change on their pathetic website, which is not true, and that I cannot make any changes.
Customer service is horrible, whether by phone, chat or email.
It is very scary to put your trip at risk by hiring these types of scam agencies to save a couple of euros on Skyscanner.
I don't understand how Skyscanner doesn't ban companies like this.
Me han cancelado mi vuelo de vuelta y me proponen otro al día siguiente que no puedo coger. He pedido el reembolso pero me dicen que he aceptado el cambio en su patética web, cosa que no es cierta, y que no puedo realizar ningún cambio.
La atención al cliente es horrible, tanto por teléfono como por chat o email.
Da mucho miedo poner tu viaje en riesgo por contratar a este tipo de agencias estafadoras por ahorrar un par de euros en Skyscanner.
No entiendo cómo Skyscanner no veta a empresas como esta.
19 March 2024
Unprompted review
Reply from Travelfrom.nl
¡Buen día!
Nos gustaría informarle que los cambios forzados por la aerolínea debido al cambio en el horario de vuelo fueron realizados por nosotros solo después de recibir el consentimiento del comprador. Confirmación por parte del departamento técnico de que efectivamente el comprador ha confirmado los cambios por parte de la aerolínea - se la hemos facilitado por correo electrónico. No estamos interesados en tal engaño a nuestros clientes.
Su solicitud de devolución se muestra en nuestro sistema y se está procesando. Tan pronto como recibamos el cálculo del importe del reembolso por parte de la aerolínea, le informaremos inmediatamente a través del correo electrónico del comprador.
Espere una carta nuestra.
UPD
Nuestros gerentes respondieron que aún así intentaríamos solicitar a la aerolínea un reembolso completo. Haremos todo lo posible para resolver su problema de la forma más rápida y positiva posible.
Espere por favor. Estamos trabajando para conseguirle un reembolso completo de sus entradas.
UPD
Desafortunadamente, la aerolínea rechazó nuestra solicitud de reembolso completo. Puedes obtener la confirmación de la aerolínea en el correo electrónico involuntary@travelfrom.es
Ahora en su cuenta personal, el monto a devolver se calcula para usted de acuerdo con las reglas de la tarifa de la aerolínea. Llamamos su atención sobre el hecho de que el tiempo para la confirmación del importe antes del reembolso de los billetes es limitado. Enviamos información más detallada al correo electrónico del comprador.
Good help
Website is a bit bad (allthough, I’ve seen worse), but I was helped very effectively, friendly and adequate by Anastasia from the help-chat.
19 March 2024
Unprompted review
Reply from Travelfrom.nl
Dear Yuri Herter,
Thank you for your feedback! We're glad to hear that Anastasia was able to assist you effectively and in a friendly manner. We'll take note of your comments regarding the website to see if there are areas where we can improve. If you have any further questions or need assistance in the future, feel free to reach out to us. We're here to help!
Communication and helpdesk are very good thinking with the customer could be better.
Communication and helpdesk are very good.
However, Travelfrom refused, after extensive communication, to change a flight to increase the transfertime of only 40 minutes in Dallas. A couple of weeks later a flight was changed to increase the transfertime on request from the airline (BA) because they concluded that 40 minutes is too short for the transfer. Perhaps Travelfrom should look a little bit more to reality instead of statistics.
4 March 2024
Reply from Travelfrom.nl
Dear Martin Ros,
Thank you for sharing your experience with us. We appreciate your feedback and apologize for any inconvenience you experienced regarding your flight change request.
At Kissandfly, we strive to accommodate our customers' needs to the best of our ability. We regret that we were unable to fulfill your initial request to increase the transfer time in Dallas. We understand the importance of a seamless travel experience and will take your feedback into consideration to improve our services.
We're pleased to hear that the airline was able to accommodate your request at a later time. Please rest assured that we will review our policies and procedures to ensure a more efficient and customer-centric approach in the future.
If you have any further concerns or require assistance, please don't hesitate to reach out to us. We value your business and hope to have the opportunity to serve you better in the future.
Worst ever experience I had
Worst ever experience I had. I have booked a return ticket and requested for cancellation. It’s been 5 days and you still have not gotten back to me. Even the flight from source station has departed now but you have not been able to get back to me. Why do you cheat innocent customers like this?
Even you customer care rep are disconnecting the calls and not getting back
UPDATE: Yesterday I was able to get in touch with customer care rep and she mentioned I will get a response by them in couple of hours. It’s been couple of days, no reply yet.
You can check the reservation details for FB2F5V2D
3 March 2024
Unprompted review
Reply from Travelfrom.nl
Dear Customer,
We urgently check your order information and the status of your refund.
We ask you to wait a little longer.
We will update our answer here as soon as possible.
UPD
Thank you for sharing your feedback with us, and we apologize for any inconvenience you experienced during the booking process. We understand that waiting for the booking confirmation can be frustrating, and we regret any confusion it may have caused. Regarding the drop in price after payment, prices can fluctuate due to various factors, including demand and availability, but rest assured that we always strive to offer competitive rates to our customers.
As for the refund confirmation, we understand your concerns. While some tickets may take longer to process, we assure you that we diligently work to issue tickets as quickly as possible. Upon checking our system, we can confirm that your tickets were successfully issued and processed without any cancellations.
We appreciate your patience and understanding in this matter. If you have any further questions or if there's anything else we can assist you with, please feel free to reach out to our customer care team. We are here to help and ensure your satisfaction with our services.
Booking already paid, Travelfrom then canceled to ask for higher price
I found a great deal on a flight offered on Travelfrom via Skyscanner, so I went there and purchased the ticket with no problem. The money was taken from my bank, and not long after I received an e-mail claiming "We have successfully booked the flight for you". So I'm thinking everything is fine. Wrong! Some time later I received another e-mail with the crushing news that "Unfortunately, your request for the payment of booking was canceled due to changes in the cost of airline's fare." You're just telling me this now after the payment was made, my personal data was taken, and the verbatim message "We have successfully booked the flight"? If there was a problem with the advertised price, then this is YOUR problem, and not mine. It really seems like this could be a scam. Regardless, why would I ever want to use this service again, when they could at any time just cancel your already-made and paid booking to ask for a higher price? Shameful!
8 March 2024
Unprompted review
Reply from Travelfrom.nl
Dear Jake H.,
We sincerely apologize for the inconvenience caused by the situation.
Unfortunately, at the time of issuing the tickets, we did not receive confirmation from the airline about the availability of seats for the flight and booking class at the price you were interested in. For this reason, we had to cancel your order and give you a full refund, as the service was not provided.
The booking confirmation takes time and price fluctuates
The booking confirmation takes time and is confusing. To add to this, as soon as I made the payment, the website shows drop in price and customer care can do nothing about it. On top of this, you can't get confirmation on refund on call.
Believe this should be avoided.
3 March 2024
Reply from Travelfrom.nl
Dear Customer,
Thank you for sharing your feedback with us, and we apologize for any inconvenience you experienced during the booking process. We understand that waiting for the booking confirmation can be frustrating, and we regret any confusion it may have caused. Regarding the drop in price after payment, prices can fluctuate due to various factors, including demand and availability, but rest assured that we always strive to offer competitive rates to our customers.
As for the refund confirmation, we understand your concerns. While some tickets may take longer to process, we assure you that we diligently work to issue tickets as quickly as possible. Upon checking our system, we can confirm that your tickets were successfully issued and processed without any cancellations.
We appreciate your patience and understanding in this matter. If you have any further questions or if there's anything else we can assist you with, please feel free to reach out to our customer care team. We are here to help and ensure your satisfaction with our services.
A Ponzi scheme
I must inform potential customers about my disconcerting experience with the travel agency, Travelfrom.nl, which I believe demonstrates their questionable business practices. Regrettably, I did not peruse existing reviews prior to engaging their services, an oversight I advise others to avoid.
My initial transaction appeared routine: I booked a flight from Frankfurt to Tokyo for the end of December through their website. However, the situation rapidly deteriorated when the company modified the flight schedule by six hours, resulting in a missed connection.
Efforts to resolve this issue through direct communication were futile. My requests for assistance were met with indifference, and my plea for a refund, grounded in the involuntary modification of my flight itinerary, was disregarded. According to European Union regulations, passengers are entitled to a full refund if a flight's timing is altered by more than three hours.
Persisting in my efforts, I awaited the refund, only to be informed that the decision hinged on the approval of China Eastern Airlines. Upon contacting the airline, I learned that they had promptly approved and processed the refund. This revelation cast Travelfrom.nl's credibility into serious doubt, as they continued to assert that my refund was delayed due to their batch-based accounting system, with no clear resolution timeline (maybe months or years).
This experience has led me to question the integrity of Travelfrom.nl's operations, particularly in light of the statutory obligation for travel agents to process refunds within seven days. The lack of compliance with this directive suggests a potential misuse of funds, reminiscent of a Ponzi scheme, where new refunds may be used to settle previous ones.
Moreover, the revelation that Travelfrom.nl is a member of the International Air Transport Association (IATA) is alarming. I intend to bring this matter to the attention of IATA to highlight the company's conduct.
In conclusion, I am compelled to pursue legal recourse to recover my funds. Meanwhile, I feel obligated to caution others against using Travelfrom.nl's services. The minor savings on flight tickets are overshadowed by the significant risk of non-refundable payments. I urge potential customers to seek alternative, more reliable travel agencies for their peace of mind.
UPDATE: After weeks of writing and calling their customer service (to no avail), I finally received a PARTIAL refund (so not a full refund as they claimed they would). There is a 90$ gap between what I paid and what I was refunded. Even after the terrible experience they put me through, they still process can't process a refund without scamming their customers.
UPDATE: As of today, March 08, I confirm that they have finally refunded me in full. It took several weeks and endless emails, including starting conversations to kick off legal actions, but it's done. I have rebooked my tickets with a reliable company and I am glad to report that I'll never use their services again. Good luck to everyone out there. You will need it to deal with them.
7 February 2024
Unprompted review
Reply from Travelfrom.nl
Dear Jessica Dourcy,
Thank you for sharing your experience. We sincerely apologize for the inconvenience and frustration you've faced with Travelfrom.nl. We take feedback like yours very seriously as it helps us identify areas for improvement.
We understand the importance of timely and transparent communication, as well as the need for swift resolution when issues arise. It's disheartening to hear that our service did not meet your expectations in this regard.
Regarding the delay in processing your refund, we acknowledge that this is unacceptable and falls short of the standards we aim to uphold. We are actively investigating the matter to understand what went wrong and to prevent similar situations from occurring in the future.
As for your comparison to a Ponzi scheme, we assure you that this is not the case. Travelfrom.nl operates with full transparency and compliance with all relevant regulations. However, we recognize that our handling of your refund request did not reflect this, and we apologize for any confusion or concern it may have caused.
Once again, we apologize for the inconvenience and thank you for bringing this to our attention. Your feedback is invaluable to us as we strive to improve our services for all our customers.
UPD 26/02
Our agency issued a full refund today, February 26th. Typically, funds are credited to the buyer's account within 1-3 business banking days. If the funds have not been credited to your account after this period, we will provide you with a refund confirmation that you can use to check the status of the transaction with your bank.
Thank you for your feedback and for using our services.
UPD 29/02
We draw your attention to the fact that we made a refund for you in full, without any deductions. You can check the exact amount of ticket refunds for December 20, 2023 (ticket purchase date).
Andriiana Nosal from customer support…
Andriiana Nosal from customer support was very friendly and helpful.
I am very happy with my ticket purchase.
12 February 2024
Unprompted review
Reply from Travelfrom.nl
Dear Todor Stoyanov,
Thank you for your feedback! We're thrilled to hear that Andriiana Nosal provided you with friendly and helpful support. We strive to ensure a positive experience for all our customers, and we're glad to know that you're happy with your ticket purchase. If you have any more questions or need assistance in the future, feel free to reach out.
Andriana Nosal from Customer service…
Andriana Nosal from Customer service helped me very well. I got the answer to my question very fast.
I recommend.
10 February 2024
Unprompted review
Reply from Travelfrom.nl
Thank you for your review! We're glad to hear that Andriana Nosal from our customer service team was able to assist you promptly and effectively. We strive to provide excellent service to all our customers, and we're delighted that you had a positive experience. If you have any further questions or need assistance in the future, please don't hesitate to contact us. Your recommendation means a lot to us. Have a great day!
Booking confirmation issue, support worked well
Booking confirmation didn't have all the information needed to manage booking. But the support person Marta Lesko provided the information immediately via chat.
29 January 2024
Unprompted review
Reply from Travelfrom.nl
Thank you for sharing your experience. We apologize for any inconvenience with the booking confirmation. We're glad that Marta Lesko could assist you promptly and provide the necessary information. If you have any more questions or need further assistance, feel free to reach out. Have a great journey!
excellent support
excellent support by Andriana Nosal with some questions about changing a booking.
21 January 2024
Unprompted review
Good custumer service
Anastasia was quick and efficient in answering my questions.
18 January 2024
Unprompted review
Fraud and Misleading information
What a fraud company and they should be blacklisted due to misleading approach towards customers. At-least skyscanner should remove them from their portal.
I booked my flight via them for Qatar Airways and paid them with my credit card. After 2 hours of my booking and payment, they send me an email and inform me that I need to pay 146 Euro extra on top of already paid price because airline change the price of the ticket.
I booked many tickets via Skyscanner but never had this before that you paid for a price mentioned on the website and then they ask you for more because of any reason.
This is very non-professional approach and it must be under fraud or misleading marketing approach.
It was about Booking # O8QDUDND
15 January 2024
Unprompted review
Reply from Travelfrom.nl
Dear Customer,
Thank you for your feedback.
We would like to inform you that during the process of issuing tickets, we sometimes receive notifications from the airline about an increase in ticket prices. This information is also freely available on our website, which the client can familiarize himself with before paying for tickets. We inform clients about this by email - that it is possible to issue tickets with an additional payment or return all funds paid by the client.
We apologize that this situation has caused you such negative emotions about our agency.
On the part of our agency, the return was carried out on January 15, 2023.
Question about my tickets
I had a question about ordering my ticket and the extra baggage I had ordered. I was helped by Marta and got a quick answer and everything was clear after talking to her. So, the customer service was very helpfull.
8 January 2024
Unprompted review
Reply from Travelfrom.nl
Thank you for sharing your positive experience with Marta and our customer service team. We're delighted to hear that Marta provided you with quick and clear assistance regarding your ticket order and extra baggage. Providing helpful and efficient customer service is a top priority for us.
If you have any more questions or if there's anything else we can assist you with, please feel free to let us know. We appreciate your feedback and look forward to serving you again in the future!
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