Travelfine Reviews 22

I am very disappointed with the lack of professionalism in their service. The person on the phone is always defensive, and there’s never a solution provided — it’s always about their correspondent, regardless of the time you allow them. I consistently experience long delays of at least 10 hours. However, when I posted a review on Google, to my surprise, I received excuses in less than an hour.

What I need is a doctor on the phone, not apologies. I am currently interning at a hospital in Vietnam, and it should be the company’s priority to improve customer service, rather than focusing on marketing numbers. They told me that they have five people with dengue, but if that’s the case, they should not sell so many insurance policies if it means I won’t receive proper care when I need it most.

This policy is an absolute scam! on the website it states cover of 1500 euros for the loss of baggage then in the summary on the policy it says 500 euros but hidden away in tiny print it says 50 euros. the airline lost my luggage and i was without any clothing for my holiday but because the bag was eventually found and returned to my home country within 21 days they will only pay out 50 euros. that doesn't even cover the amount of time I spent on the policy and the time I had to spend compiling all the receipts and paper work that they requested, let alone the reimbursement of 600 euros I need to cover expenses on clothes, shoes and beauty products

Awful service, since I paid for the insurance, I´ve reached out two times, one for a plane ticket issue and second time for a delay and their policies are so specific that their help is basically non existent.

Worst of all was their customer support the second time I called, the guy sounded like he just woke up, bad attitude and even yelled while ¨trying to help¨ me, which clearly, he didn´t.

DO NOT BUY THEIR SERVICE, doesn´t matter if it´s cheap, it´s not worth it!

I had to take a travel insurance for a visa in Algeria. I’ve missed spell my email with to .con. As I never received an email confirmation, I called the number very effectively the girl on the phone sorted it out very quickly I’ve asked her to mention specifically to cover Europe and Algeria, and in less then 30 minutes I’ve received my policy with the relevant countries mentioned. I hope I will not have to use it on holiday there. But it looks like it does cover the minimum needed on holiday. I will take one for my mother too just in case. 😉

I contracted an insurance with Travelfine for a year, I was going to travel mainly to Colombia.
At one point I got sick, I assumed it was coronavirus, and at that time they were asking for a "passport" everywhere and they were already vaccinated with the third vaccine. I explain this because it was necessary for me to have proof of having passed it recently.
So I went to the ER of one of the best-known hospitals in Colombia. I lived 6 km from him, between Rionegro and Medellín, in the wealthiest area of Colombia.
After several conversations and hours of waiting in the emergency room, none of the hospitals (public or private) or clinics accepted the payment guarantee.
I requested the PCR as an individual and paid for it, positive.
It took another two more days for them to tell me that to see if they could move me to a hospital in Medellín, it was not certain that they would accept it, but to go and see. It's only 25 km, but that means two hours on a bus there, with a fever and the risk of contagion to other passengers.
After at least 8 emails that looked like a sea bream dialogue, I got them to pay me for the PCR.
Shortly after, I broke a tooth, but I didn't even bother to call. I managed on my own.
If I had broken an arm I don't even want to think about what could have happened.
In July, already back after 5 months, I requested reimbursement for the remaining months, obviously I was going to take out another insurance.
In December, after many calls and emails, they told me no, since "I used the insurance".

In short, not advisable, they pass the ball to each other and the assistance is non-existent.