Jen was beyond fantastic!! She patiently LISTENED to my situation, then carefully and completely answered my questions, never made me feel rushed, gave me time to input changes on the online form and... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Speaking with your representative Lauren, was amazing. She listened and was VERY patient with me. She stayed on the phone until I completed the travel insurance form process, and told me afterward I w... See more
Company replied
I have always used Travelex Insurance for my international trips because of their high ratings, but this is the first time I needed to use them. My experience with Travelex was excellent. Every time... See more
Company replied
I called 1800-228-9792 before I purchase for my wife and I travel ins to Italy, I don't know which is right Insurance to us. sales rep-Frank he was very helpful and explain all the benefit of travel i... See more
Company replied
Company details
Written by the company
Protect your trip investment and receive emergency travel assistance with a travel insurance plan from Travelex. Anywhere you go, we're there to protect you.
Contact info
810 North 96th Street, Suite 300, 68114, Omaha, United States
- 1-800-228-9792
- customersolutions@travelexinsurance.com
- travelexinsurance.com
4.5
Excellent
1K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Very Complicated
16 May 2026
Reply from Travelex Insurance Services
Thank you for reaching out to Travelex Insurance Services. Your customer experience is very important to us!
In the future if you would like to call for clarification, there are a couple of ways to reach our Customer Solutions Department call 1-800-819-9004, Monday-Friday: 8:00 a.m. - 7:00 p.m., CT or by email: customersolutions@travelexinsurance.com.
Wishing you safe travels and thank you for choosing Travelex Insurance!
I have used Allianz Insurance for…
I have used Allianz Insurance for several years via Delta Airlines or American Express. This trip was booked via Citibank Rewards Travel & Air Canada (terrible experience with Citibank, their computer system dreadful). I know Travelex from trips to Europe. I know Zurich Insurance as I purchased 2 Subaru cars, and I purchased "Dent, Ding, Tire" insurance twice. Reputable company. The price for this insurance was 50% less than Allianz and I'm watching total cost for this small upcoming trip. I'm pleased to buy insurance.
15 May 2026
Reply from Travelex Insurance Services
Thank you for taking the time to post and review us! Your customer experience is very important to us at Travelex Insurance.
Safe travels and thank you for choosing the Flight Insure Plus plan for your trip.
Reply from Travelex Insurance Services
Thank you for sharing your feedback with us! We’re happy to hear you like our service and found our website easy to use!
Sincerely,
Travelex Insurance Services
Reply from Travelex Insurance Services
Thank you for taking the time to post and review us! We’re so happy to hear you're a customer and like our service!
Sincerely,
Travelex Insurance Services
This was a simple and easy process that…
This was a simple and easy process that takes away the worrying of something happening, loosing baggage, or even the trip being cancelled. Thank you!
13 May 2026
Reply from Travelex Insurance Services
Thank you for taking the time to post on TrustPilot. We hope your journey is wonderful!
Wishing you safe travels and thank you for choosing Travelex Insurance Services!
Reply from Travelex Insurance Services
Thank you for sharing your feedback with us! We’re glad to hear that you found our website easy to use.
Sincerely,
Travelex Insurance Services
I was 91 year old aunt with her…
I was 91 year old aunt with her insurance and it worked very, very well. Thank you.
12 May 2026
Reply from Travelex Insurance Services
Thank you for taking the time to post! We love protecting travel dreams! Wishing you safe travels!
Thank you for choosing Travelex Insurance Services.
Reply from Travelex Insurance Services
Thank you for taking the time to post and review us! We’re so happy to hear you're a customer.
Sincerely,
Travelex Insurance Services
Easy to understand website and…
Easy to understand website and description of policy. That simplified the process of comparing policies and the price seems fare. Should something happen during our trip, hopefully Travelex will process the claims with a similar level of clarity and efficiency.
11 May 2026
Reply from Travelex Insurance Services
Thank you for taking the time to post. Your customer experience is very important to us at Travelex Insurance Services!
We’re glad to hear that you found our website easy to use and that the plan options helped you choose the right coverage for your trip.
Wishing you a safe journey and a relaxing vacation when you arrive!
Thank you for choosing Travelex Insurance.
Easy to navigate the site and…
Easy to navigate the site and transparent description. When first selecting a plan. I was uncertain whether or not the quote was for 1 person or multiple in my group. I had to Google to clarification.
9 May 2026
Reply from Travelex Insurance Services
Thank you for sharing your feedback with us! We’re glad to hear that you found our website easy to use and the description of products transparent.
In the future if you would like to call for clarification, you may contact our award winning Customer Solutions Department call 1-800-228-9792, Monday-Friday: 8:00 a.m. - 7:00 p.m.
Wishing you safe travels and thank you for choosing Travelex Insurance Services!
first time buying travel insurance
first time buying travel insurance. site is very easy to use and options are easy to understand. great pricing!
7 May 2026
Reply from Travelex Insurance Services
Thank you for sharing your feedback with us! We’re glad to hear that you found our website easy to use and that the plan options helped you choose the right coverage for your trip.
Safe travels and thank you for choosing Travelex Insurance!
Your website is so easy to navigate
Your website is so easy to navigate. I am booking my
travel through Inspiration Travel Agency and their website dovetails beautifully with your company's
website.
7 May 2026
Reply from Travelex Insurance Services
Thank you for taking the time to post and review us. Your customer experience is very important to us at Travelex and we’re glad to hear that you found our website easy to use.
Wishing you safe travels and thank you for choosing Travelex Insurance Services!
My agent was spectacular
My agent was spectacular! She did just a terrific job handling my trip. You all should give her a bonus.
22 March 2026
Reply from Travelex Insurance Services
Thank you for sharing your feedback with us. Your customer experience is very important to us at Travelex. We will pass along your praise to the representative that helped you!
We hope you had a great trip and will keep us in mind for future travels.
Sincerely,
Travelex Insurance Services, Inc.
Reply from Travelex Insurance Services
Thank you for sharing your feedback with us! We’re glad to hear that you found our website easy to use and that the plan options helped you choose the right coverage for your trip.
Wishing you safe travels and thank you for choosing Travelex Insurance Services!
First encounter with Travelex Insurance.
It was easy to get through to a customer service representative (no long wait, no excessive Chat Bot interference with connecting to a real person).
The representative I spoke with (Jo) was friendly, professional, and well-informed.
All in all it was an excellent experience!
I feel good about purchasing my travel insurance from this company.
4 May 2026
Reply from Travelex Insurance Services
Thank you for taking the time to post! We’re so happy to hear that you got answers to your questions. We will pass along your praise to the representative that helped you!
Wishing you safe travels and thank you for choosing Travelex Insurance Services!
The site is very user friendly
The site is very user friendly. Easy process for purchasing insurance.
4 May 2026
Reply from Travelex Insurance Services
Thank you for sharing your feedback with us! We’re glad to hear that you found our website easy to use.
Safe travels and thank you for choosing Travelex Insurance!
Reply from Travelex Insurance Services
Thank you for taking the time to post on Trustpilot and thank you for choosing Travelex Insurance!
Reply from Travelex Insurance Services
Thank you for taking the time to post! We’re glad to hear that you found our website easy to use.
Wishing you safe travels and thank you for choosing Travelex Insurance!
Easy to navigate website
Easy to navigate website. Coverage we are paying for looks good! Pricing is good.
5 January 2026
Reply from Travelex Insurance Services
Thank you for sharing your feedback with us! We’re glad to hear that you found our website easy to use and that the plan options helped you choose the right coverage for your trip.
Thank you for choosing Travelex Insurance!
So easy to do
30 April 2026
Reply from Travelex Insurance Services
Thank you for sharing your feedback with us! We’re glad to hear that you found our website easy to use.
Safe travels and thank you for choosing Travelex Insurance!
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.