Your security is so good I had trouble topping up my account. Moreover, the banks security is very tight too...using SIM card makes for a trying time to receive verification codes..maybe Travellers sh... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Efficient service. Exchange rate/cost was not too excessive. The money was available several days before the time I was initially told. My only real criticism was the inability to select the bill... See more
Company replied
Ordered foreign currency and was informed when I could collect it. Travelex true to their word! An outstanding experience for the working professional who can't often get time off work to do the thing... See more
Company replied
Super easy to get our foreign cash. Ordered on-line, then able to pick it up in Whangarei. There was no line when we went to pick it up, and the person helping with the transaction was friendly and he... See more
Company replied
Company details
- #1 of 1 best companies in Currency Exchange Service
- #3 of 3 best companies in Financial Institution
- #3 of 3 best companies in Money Transfer Service
- #5 of 5 best companies in Non-Bank Financial Service
Written by the company
Trusted for over 40 years by millions of savvy travellers. Exchange foreign currency online or in-store, get the award-winning Travelex Money Card, and much more.
Leading the World in Foreign Exchange
Written by the company
- Trusted by millions every year!
- Whether you’re a last-minute shopper at the airport or a planner searching for the best deal online, we provide the best service, most convenient access, and award-winning solutions for foreign currency in any way you prefer.
Contact info
Level 14, 19 Victoria Street, Auckland, 1010, Auckland, New Zealand
- 0800666391
- retailcscaust.nz@travelex.com
- travelex.co.nz
4.5
Excellent
4K reviews
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I found it very easy to navigate the…
I found it very easy to navigate the website to get what I wanted, and the communication was great.
8 July 2026
Reply from Travelex NZ
Hi, and thank you for the stellar review. Knowing we’ve helped make your travel money a breeze has us over the moon. Wishing you smooth journeys and exciting adventures ahead. Safe travels! Kind regards, Online Support Team.
Professional ++
The service was clear and efficient. The guy at the Sylvia Park kiosk was very friendly. As always excellent.
8 July 2026
Reply from Travelex NZ
Hi there, thanks a million for the glowing 5-star review! It’s fantastic to know we could make buying travel money as smooth as a first-class flight. Safe travels wherever your next adventure takes you! Kind regards, Online Support Team.
Reply from Travelex NZ
Wow, a 5-star review? That’s got us feeling like we’ve just landed in paradise. Thanks for letting us be a part of your travel plans, it’s always a joy to help you jet-set with ease. Bon voyage and see you next time. Kind regards, Online Support Team.
Reply from Travelex NZ
Hi, and thank you for the stellar review. Knowing we’ve helped make your travel money a breeze has us over the moon. Wishing you smooth journeys and exciting adventures ahead. Safe travels! Kind regards, Online Support Team.
Very poor experience
Very poor experience. Their promotional material and in‑branch staff claim “no ATM fees”, but this is simply not true. I was charged despite their assurances, and the gap between what they advertise and what actually happens feels extremely deceptive. This kind of misleading information erodes trust, and I would not recommend them based on my experience. When we escalated this after paying around $40 in these charges we were told it’s in their terms and conditions (in very small print) which we received after the original transaction. So I guess it’s ok to claim false information, if you hide in the t’s & c’s. Please be careful when signing up for the money-cards.
12 December 2025
Reply from Travelex NZ
Hi Sandra, we do not charge ATM fees but individual ATM's may have their own charges. Kind regards, Online Support Team.
Was unable to use online when wanting…
Was unable to use online when wanting to book tickets for attractions, why is this?
7 July 2026
Reply from Travelex NZ
Thank you for bringing this to our attention. We’d like to put things right, please drop us an email at RetailCSCAust.NZ@travelex.com, and we’ll investigate it. Thanks, safe travels! Kind regards, Online Support Team.
My order was there ready to collect
My order was there ready to collect, I did find there was a customer in front of me and boy did it take such a long time ⌛️ I think she was signing up but it did become ridiculous.
23 May 2026
Reply from Travelex NZ
Hi there, thanks a million for the glowing 5-star review! It’s fantastic to know we could make buying travel money as smooth as a first-class flight. Safe travels wherever your next adventure takes you! Kind regards, Online Support Team.
Reply from Travelex NZ
Hi there, thanks a million for the glowing 5-star review! It’s fantastic to know we could make buying travel money as smooth as a first-class flight. Safe travels wherever your next adventure takes you! Kind regards, Online Support Team.
I am O K with my card see attached
I am O K with my card.
I don't understand why there are so many separate charges
6 July 2026
Reply from Travelex NZ
Hello, and thank you for the 4-star review! We’re thrilled to have been a part of your journey and hope to keep improving so we can earn that final star next time. Safe and happy adventures ahead. Kind regards, Online Support Team.
Easy to use app.
6 July 2026
Reply from Travelex NZ
Hello, and thank you for the 4-star review! We’re thrilled to have been a part of your journey and hope to keep improving so we can earn that final star next time. Safe and happy adventures ahead. Kind regards, Online Support Team.
Reply from Travelex NZ
Hi there, thanks a million for the glowing 5-star review! It’s fantastic to know we could make buying travel money as smooth as a first-class flight. Safe travels wherever your next adventure takes you! Kind regards, Online Support Team.
First time I've used Travelex in New…
First time I've used Travelex in New Zealand - excellent all-round service!
I made a mistake on the online portal, but your UK helpdesk came to my rescue - very patiently and professionally - thank you Omar.
Excellent local service in New Zealand.
Thank you all!
5 July 2026
Reply from Travelex NZ
Hi there, thanks a million for the glowing 5-star review! It’s fantastic to know we could make buying travel money as smooth as a first-class flight. Safe travels wherever your next adventure takes you! Kind regards, Online Support Team.
Great service and thorough when I…
Great service and thorough when I purchased this card. Was easy to use in Canada,to buy,and top up.
4 July 2026
Reply from Travelex NZ
Hello and thanks a ton. Your feedback has left us on cloud nine. It’s our goal to ensure you’re ready to go the distance with hassle-free travel money. Happy travels and come back soon. Kind regards, Online Support Team
Partially ? Part of the Process
Ordering on line was easy, picking up the various currency was seamless as well, although I would have rathered had the money counted not directly on the top counter in front of me, whilst other people were walking in straight behind me. Normally the money would be counted on the lower counter which I could still see - didn't feel particularly safe this time round.
3 July 2026
Reply from Travelex NZ
Hello and thanks a ton. Your feedback has left us on cloud nine. It’s our goal to ensure you’re ready to go the distance with hassle-free travel money. Happy travels and come back soon. Kind regards, Online Support Team
Awesome service
Awesome service, the lady at Whangarei branch was really helpful. The whole process was so easy, ordering online and receiving emails with instructions.
3 July 2026
Reply from Travelex NZ
Hello and thanks a ton. Your feedback has left us on cloud nine. It’s our goal to ensure you’re ready to go the distance with hassle-free travel money. Happy travels and come back soon. Kind regards, Online Support Team
money was ready when i went in to…
money was ready when i went in to collect which was great.
25 June 2026
Reply from Travelex NZ
Hi there! Thanks for the lovely review and for taking the time to share your experience. We’re always looking for ways to go the extra mile and make things even better. If there’s anything more, we can do, we’d love to hear from you. Travel well! Kind regards, Online Support Team.
Contradicting advice between staff
Contradicting advice between staff. One said we could exchange currency for lower denomination and another flatly said no when we went to branch
3 July 2026
Reply from Travelex NZ
We appreciate your honest feedback. It’s great that some your experience was positive, but we know we can do better. Thanks for helping us improve. Wishing you all the best on your journey. Bon voyage, from Online Support Team!
Easy
Easy online purchase, friendly staff to carry out transaction of money on collection
3 July 2026
Reply from Travelex NZ
Hello and thanks a ton. Your feedback has left us on cloud nine. It’s our goal to ensure you’re ready to go the distance with hassle-free travel money. Happy travels and come back soon. Kind regards, Online Support Team
Being greeted on arrival was great
Being greeted on arrival was great. However I had pre-ordered my currency, and had to wait in que for 45 minutes to collect it, as other people were ordering at time of visit. I think if there was an express service, for people who have ordered on line, just there for pick up, it would be a much nicer experience.
3 July 2026
Reply from Travelex NZ
Thanks for your feedback. We’re glad to hear some of your experience went well, but we’re sorry it wasn’t perfect. We’re always working to improve, so we appreciate you bringing the issues to our attention. Safe travels! Kind regards, Online Support Team.
good experience
It's been a good experience but I've noticed i may have this wrong but I can't use a bank account to transfer money into travelex only cards. Is this correct. My apologies if I'm wrong. Otherwise very happy with it.
2 July 2026
Reply from Travelex NZ
Thanks for your feedback. We’re glad to hear some of your experience went well, but we’re sorry it wasn’t perfect. We’re always working to improve, so we appreciate you bringing the issues to our attention. Safe travels! Kind regards, Online Support Team.
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