Vietravel Reviews 

They won't let me boarding because middle name was missing. Therefore they forced me to buy a new ticket. My other trips works normally without middle name.

I saw in the news that Vietravel Airlines is now under new management and no longer part of Vietravel. They officially separated around April last year.

When I contacted Vietravel for help with my ticket, they explained they couldn’t handle airline tickets anymore — but still tried their best to assist by calling someone else and even guiding me when I went to the head office.

Just to note, Vietravel now focuses only on tours, not the airline, so be careful when booking anything under the name “Vietravel Airlines.”

As for the Vietravel tour services, I have nothing but good things to say — the sales staff and tour guides were all very kind and helpful. My family and I really appreciated their support.

Me and my partner flew from Da Nang Int to Hanoi Int 18:55 this evening and were extremely anxious beforehand due to the terrible reviews. That said, we arrived 3 hours early, ate dinner at the airport and checked in as soon as we were able to (2 hours' before departure).
We were the first people to bag-drop (we purchased priority check-in) and it was completely perfect! No issues what-so-ever, staff very pleasant and friendly, no questioning our luggage allowances and completely hassle free. Boarded seemlessly, flight got us there on time and our luggage was first off the belt at Hanoi Int.

We would say it is completely fine to fly with this airline despite the terrible reviews (bare in mind people generally only leave them if they had an extremely positive or extremely negative experience). We do think, however, it might be a pay-to-play in so far as we did see families NOT in the priority check-in who were being hassled for their luggage and given more jobsworth treatment.

In summary: show up early to the airport,
pay for the add-ons in advance of arrival (bag allowances & priority check-in if you can afford to), check-in online 24 hours before your flight, and try not to worry! It is no different of an experience than Ryanair or Easyjet (to our fellow Europeans).

** We only left 4 stars instead of 5 because we do not want to discredit the experiences of other customers who report having had a bad experience with this airline. Therefore, we do accept there is also a potential element of luck in our positive experience. But regardless, we wanted to share to put other travellers' minds at ease.

Happy travelling!

I will not be using Booking.com again.
I had a confirmed flight reservation, but when I needed to add luggage, Booking.com completely locked my booking. The airline could see my reservation, but told me Booking.com had full control and had to process the payment.

I spent hours calling support, only to be told “there is nothing they can do.” Even after the airline added the service, Booking.com refused to release the payment link or unlock the booking. Their escalation team promised to follow up by phone or email — I received neither.

Because of Booking.com’s system, I was forced into last-minute airport fees that cost nearly double. This is unacceptable. If they take your money for a flight, the least they should do is give you access to manage your booking.

Their customer service is slow, unhelpful, and takes no responsibility for the problems their system creates.
If you value your time or money, avoid Booking.com for flights. The risk is simply not worth it.

They are trash - starting from Support staff at airport to beat up aircraft. Every second of it felt cheap and at times unsafe. You are better off traveling with VietJet rather them.

Brownie Point - they have the worst ground staff ever and don’t hesitate disrespecting you. There was this one instance where they refused me service at Da Nang airport.

I will say they got us from point A to point B but my god was it a hassle. From having to go back and forth with the customer service agent on how our bags were “oversized” to have to run back and forth from the counter to the customer service was frustrating. For the money I paid for my “oversized” bag I might as well have just booked on a different airline. Yeah they tickets are cheap but they get you with every other fee. The only reason they get two stars is because we left on time.

I booked a flight with Vietravel a day before, from HCMC to Hanoi. Everything went well. Check in of bags etc starts exactly 2hrs before the flight, so not earlier but was ok.

Had a delay of 30mins, not communicated by the airline, however price of tickets is fair.

When i booked my flight with Vietravel i was a bit worried after reading reviews. Then i realised people only come to trust pilot to complain. So i decided to come back and say how faultless the flight was. Lovely staff. Easy online check in. Make sure you check which terminal at Ho Chi Minh you fly from. Luckily my taxi driver knew to take me to Terminal 3 the new one.

I flew with them from Phu Quoc to Saigon and it actually wasn't too bad. I was really prepared for the worst given the current rating, but I was determined this trip to try any other operators than Vietjet.

The only bit that was terrible was the Check-In was a total free for all, 5 lines of people being funnelled into 3 desks, and they seemed to be fast tracking a large group in yellow caps. I was in position when the desks opened yet I was stood there about 50 minutes, and probably one of the last guests to be checked in! Had it not been for this, could have been a rare 5 star review for this airline.

The flight itself, plane looked beat up on the outside with mish mash of different yellow shaded panels, on the inside it seemed very new.

The flight took off exactly on time and landed 10 minutes early!

Something to bear in mind, at the time of writing they have only 3 planes in their fleet, covering a myriad of routes between Hanoi, Da Nang, Saigon and Phu Quoc, I guess a lot of the delays stem from the same plane covering a few different routes over the course of a day.

I had a booking with Vietravel Airlines from Hanoi to Ho Chi Minh City on October 16 . My flight was changed from 10:50 AM to 11:55 PM without my consent or any valid reason.
I have an international flight to Morocco at 7:00 PM from Ho Chi Minh City, which costs €1,200, and this schedule change makes it impossible for me to catch it.
I contacted Vietravel Airlines several times, but they have not replied for more than 6 hours. This is completely unacceptable.
If the airline does not rebook me on the 08:45 AM flight or compensate me for all damages, I will file an official complaint with the Civil Aviation Authority of Vietnam and consumer protection agencies for violation of passenger rights.
This experience has been extremely stressful and unprofessional.

Leg room is for people under 3ft. Do not sit in row 24, even smaller than the rest. Only travel if you are a dwarf. They give you smaller leg room and expect you to help people as it's emergency seating. Rubbish.

I recieved an advice from Vietravel Airline 3 days before my flight departure that they had resceduled my flight from Ho Chi Minh to Da Nang to the next day. I was meeting friends in Da Nang and joining a tour. I advised their customer services that this was not acceptable and requested a full refund. They refused which left me no other choice
Than to book another flight at a cost to me of $260

Very worst. Everybody please do not chosse this flight

Flight: Da Nang (DAD) to Ho Chi Minh City (SGN)
Class: Economy
Traveled: As a couple
Date: Sept 2025

I booked a flight with Vietravel Airlines with a fair amount of trepidation after reading many negative reviews online. I am so happy to report that my experience was the complete opposite and absolutely flawless from start to finish.

We arrived at Da Nang Airport two hours before our flight, expecting long lines, but the queue moved very quickly. The ground staff were efficient and, much to my surprise, very friendly and helpful during check-in.

Boarding was announced 45 minutes before departure and was so well organized that all passengers were on board a full 20 minutes before we were due to take off.

Once onboard, I was impressed. For a low-cost carrier, the legroom was more than decent and the aircraft felt new and very clean. The onboard food and drink prices were incredibly reasonable.

The most important boxes were ticked: we pushed back exactly on time and landed in Ho Chi Minh City right on schedule. For a fare of just $50 one-way, which included a 23kg checked bag, the value is unbeatable.

Don't be put off by the negative reviews. My experience proves they are clearly getting things right. I would not hesitate to fly with Vietravel Airlines again

Terrible experience. Travelling around the world for 40 years. Worst airline ever. We arrived at danang airport early and went to our assigned gate with plenty of time to spare. At the gate the correct flight was displayed. We were waiting at gate 4 and it was changed to gate 2 just down stairs but without anyone ever coming and telling us. Vietravel airlines are usually late so we weren't alarmed. No one came to gate 4 directly above gate 2 to tell us that departure was happening 10 yards below our feet. We missed the plane and at the airport vietravel desk the staff were hopeless, rude and very unhelpful. Told us we could leave the next day if we paid for more tickets. They laughed like they'd just got three million Viet D tip. DON'T FLY VIETRAVEL. THEY COST US D5,000,000 in Tickets to and hotels in Ho Chi Minh... If I could give minus stars I would.

If I could give 0 stars, I would. I booked return tickets from Hanoi to Da Nang, but the airline cancelled my flights twice on the same day and rebooked me onto a date after my scheduled return flight. How does that even make sense? Because of this, I had no choice but to purchase new tickets with another airline for both legs of the trip. It completely ruined my plans and cost me significantly more. Worst airline experience I’ve ever had. Don’t waste your money. avoid them, they feel like scammers.

vietravelairlines.com
Is THE WORST airline i have EVER FLOWN, fellow travellers, think twice about booking this airline, 3hrs late! 1 check-in counter in operation when they clearly stated 3 were operating, then the noise & shudder of the aircraft was deafening on take off & landing!
I suggested to other travellers they bought this plane from ebay.com
And I'm not kidding, never again!
Oh, and what apology! May be the Vietnamese Government should step in?

Less than 1* worst 'airline' ever. Do they even fly planes? We turned up at airport like other people say, like a ghost town. No staff at check in, or ticket desk, or anywhere to be found. Other unlucky passengers also in same predicament. Couldn't check in online as it said 'system error' and then 40 min before scheduled flight get an email informing of flight change to 2 days later! Impossible to get anyone on the phone or to reply to an email. Used booking.com and shocked they would allow this type of fraud to continue.

When I checked in online, I was automatically assigned seat 1F. Not only was my flight delayed by an hour—causing me to miss the last bus to my destination—but my seat was also changed. Although it was only moved by one row, the change made my experience much worse during the flight. On top of that, I was told that I needed to pay an extra fee to sit in my originally assigned seat. If payment is required, why was I assigned that seat in the first place only to be asked for more money later?

Vietnamese airline to avoid at all costs: today, at 2:10 p.m., we were refused boarding on a domestic flight scheduled for 2:45 p.m. (we arrived at the airport at 11:15 a.m.) on the pretext that the 2nd and 3rd first names of my partner and my two children were not on the reservation, telling us that the border police would refuse us boarding. Contact made with the police, their manager confirmed the rule in this matter while specifying that the police would not, however, exceptionally oppose our boarding provided that Vietravel did not oppose it. After two hours of procrastination, during which we were asked to wait for the decision of the company manager, whom we had never seen, we were firmly refused by the very unsympathetic agent who sent me, my partner, and my two children, aged 7 and 10, without any further explanation. I have his photo available to the company's management. Is this a strategy of the company to resell our tickets to last-minute travelers or a posture of the agent at the company desk, dissatisfied at not having been paid a sum of money to resolve this point of detail? I dare not believe it, given the values ​​of respect and honesty upheld by the Vietnamese people. I remain at the disposal of the Vietravel management to discuss this incident, which is as incomprehensible as the behavior of this agent.