Very reliable travel agent for crypto payments. Could improve on the actual payment page UI / UX but good so far. Also, information on when tickets etc are actually sent to you and how when coming fro... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I have been using Travala for a long time and quite frequently, and I can only speak positively about it. The support chat is available 24/7. If there are any issues with airlines, Travala, as the b... See more
Company replied
When the bitcoin payment was processing I got a pop up message saying I had run out of time, but there was still 10min left on the countdown. It still had not confirmed when the clock ran down to ze... See more
Company replied
Booked a car rental, got issues with the car rental company, travala quickly (less than 20 min) answered me after contacting them and then refunded me a couple moments later. Booked another one, and e... See more
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Company details
- Travel Aggregator
- Airline Ticket Agency
- Flights Search Site
- Holiday Accommodation Service
- Hotel
- Travel Agency
Written by the company
Founded in 2017 and now backed by industry giant Binance, Travala is the leading crypto-native travel booking service, offering 2,200,000+ properties across 230 countries, 600+ airlines, 50,000+ car rental locations, and 400,000+ activities globally. Travala is a champion of cryptocurrency adoption, accepting over 100 leading cryptocurrencies alongside traditional payment methods. In addition to unbeatable prices via its Best Price Guarantee, Smart Members on Travala can also enjoy additional discounts and loyalty rewards for eligible bookings made on the platform. For more information about Travala, visit: www.travala.com.
24/7 Customer Support
Written by the company
- Do you need help or have a question? Contact our proactive 24/7 customer support team via live chat, email, hotline or online ticket system.
- Best Price Guarantee
- We guarantee we won't be beaten on price. If you find a cheaper hotel deal on another website after you book with us, we’ll refund the difference!
- Multi-Payment Options
- We offer various payment methods to make a booking with us. Choose from credit card, debit card, and the leading cryptocurrencies.
- Real Value Rewards
- Earn rewards easily and quickly with our innovative tokenised incentive programs including Smart discounts, Invite, Loyalty and Givebacks.
Best Price Guarantee
We guarantee we won't be beaten on price.
If you find a cheaper hotel deal on another website after you book with us, we’ll refund the difference!
Contact info
United Kingdom
- support@travala.com
- travala.com
4.5
Excellent
4K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Travala
Hi there,
Thank you so much for taking the time to leave a kind review of our platform! I am glad to hear that you find the booking process smooth and easy to use.
Have a great day,
Travala.com Team
When the bitcoin payment was processing…
When the bitcoin payment was processing I got a pop up message saying I had run out of time, but there was still 10min left on the countdown. It still had not confirmed when the clock ran down to zero and I got a failure email.
However I let the transaction finish and it accepted the payment and booking.
10 February 2026
Reply from Travala
Hey Colin,
Thanks for taking the time to leave your review :)
BTC payments can take a bit longer to process on the network, so quite often it will show expired if it's taken longer than the rate can be held for. Our team will always try and confirm the booking manually if that happens, as soon as the funds clear to make it nice and easy for customers.
Have a great trip,
Travala.com Team
Easy process
15 February 2026
Reply from Travala
Hi Robert,
Thank you so much for your 5-star review—we truly appreciate your support!
We’re delighted to hear that you enjoyed using our platform to book your reservation. Your positive feedback means a lot to us.
Wishing you a fantastic day!
Best regards,
Travala.com Team
Nobody comes close
Can’t find a place which comes close to Travala for crypto rewards whilst booking travel. Their customer service is top notch in my experience. My new go-to OTA
15 February 2026
Reply from Travala
Hi Jake,
Thank you for leaving us such a wonderful review! We're proud to offer a seamless way to book travel using crypto, and it's great to hear that you appreciate it.
Wishing you an amazing day!
Best regards,
Travala.com Team
Book direct at hotel to get better rate
Although the transaction went very quick, the hotel's website was offering the same room for much less. Why should anyone come to travala to book?
14 February 2026
Reply from Travala
Hey Aravind,
Hotels sometimes may offer a different rate direct on their website compared to the rate they offer to third party booking platforms.
The great thing is, we have a Best Price Policy - so you are always offered the best price when you make a booking with us.
You can learn more here: https://www.travala.com/best-price-guarantee
Have a great day,
Travala.com Team
Everything works well
Everything works well, Support reply fast and solution oriented. I book all my trips on this website.
5 February 2026
Unprompted review
Reply from Travala
Hi Martin,
Thanks so much for your continued support of our platform! We appreciate it :)
Have a great trip,
Travala.com Team
Excellent site
I had a lot of trouble booking this hotel on another site so visited this one and it was so much simpler and easier with zero problems.
14 February 2026
Reply from Travala
Hi there,
Thank you so much for taking the time to leave our platform a kind review about your experience. We appreciate the support and glad to hear you had a smooth booking experience.
Have a great day,
Travala.com Team
Wide variety of options and seamless…
Wide variety of options and seamless processing
14 February 2026
Reply from Travala
Hi Sidao,
Thank you so much for your kind words—we truly appreciate you taking the time to share your experience with us and the community.
Wishing you an amazing day ahead!
Best regards,
Travala.com Team
Reply from Travala
Hi Sergei,
Thank you so much for your 5-star review—we truly appreciate your support!
We’re delighted to hear that you enjoyed using our platform to book your reservation. Your positive feedback means a lot to us.
Wishing you a fantastic day!
Best regards,
Travala.com Team
Georgie the saving grace
Georgie whoever you are, you need a raise, a literal saving grace, I booked a flight last minute for my girlfriend and used crypto but deposited into the wrong token, Georgie, the legend he is, did some behind the scenes magic to ensure that my gf still got her flight. Someone please give this man a raise🙏
13 February 2026
Unprompted review
Reply from Travala
Hi Jacob,
Thank you for your wonderful review! It truly brightened our day to hear how much you value both our platform and the service provided by our team.
Your kind words about Georgie's assistance will mean a lot to her—thank you for recognizing her efforts.
Wishing you an amazing day ahead!
Best regards,
Travala.com Team
Reply from Travala
Hi Abelardo,
Thank you so much for your kind words—we truly appreciate you taking the time to share your experience with us and the community.
Wishing you an amazing day ahead!
Best regards,
Travala.com Team
Great service
10 February 2026
Reply from Travala
Hi Ion,
Thank you for leaving us such a wonderful review! It truly brightens our day to hear how much our customers appreciate our platform and the excellent service from our team.
Wishing you an amazing day ahead!
Best regards,
Travala.com Team
Reply from Travala
Hi Marty,
Thank you so much for your kind words—we truly appreciate you taking the time to share your experience with us and the community.
Wishing you an amazing day ahead!
Best regards,
Travala.com Team
Reply from Travala
Hi Jeff,
Thank you so much for your 5-star review—we truly appreciate your support!
We’re delighted to hear that you enjoyed using our platform to book your reservation. Your positive feedback means a lot to us.
Wishing you a fantastic day!
Best regards,
Travala.com Team
Reply from Travala
Hi Gilly,
Thank you for reaching out and sharing your valuable feedback with us. We're delighted to hear that you’re enjoying our platform and the service provided by our team—it truly makes our day!
Wishing you an amazing day ahead!
Best regards,
Travala.com Team
Booking
Customer service person was very pleasant fr the word go,room was clean also bed linings,there was extras if you needed them,would stay again for sure
2 February 2026
Reply from Travala
Hi Irone,
Thank you for the amazing review! We're so glad to hear you had a positive experience. Our team works hard to ensure all our users are satisfied, and feedback like yours makes it all worthwhile.
Wishing you an amazing day!
Best regards,
Travala.com Team
I screwed up by sending my money too…
I screwed up by sending my money too late so the thing expired. 5 minute chat with support fixed it all painlessly and easily. Can't remember the agents name I think it was maran or something. Either way you are a legend thanks
8 February 2026
Reply from Travala
Hi Jan,
Thank you so much for your kind words and for leaving us such a wonderful review. We're thrilled to hear that you loved your experience—your satisfaction truly is our top priority!
It makes our day to know how much our customers value the platform and the service provided by our team. We genuinely look forward to assisting you with your future bookings.
Wishing you an amazing day!
Best regards,
Travala.com Team
First of all
First of all. they asked for taxes !!
so the price is not including taxes ?!? in other places the same price is with taxes .
then they asked for colateral- so until now still did not return (2 weeks now)
26 January 2026
Reply from Travala
Hi Stan,
Thank you for taking the time to share your feedback. We’re truly sorry to hear about your experience.
It seems you were referring to the taxes that need to be paid directly to the hotel and the hotel deposit. Please note that the rates shown on our website include the room rate and mandatory taxes, but some charges—such as certain local taxes—are collected directly by the hotel. This information is provided in the Property Alerts section of your confirmation email.
Regarding the deposit, we recommend contacting the property directly, as they can provide the fastest update on its release.
Our team has also reached out to you about this case, so please feel free to reply to our message or reach out via chat for real-time assistance.
Best regards,
Travala.com
Reply from Travala
Hi Jayme,
I am so glad to hear you had an easy booking process on our platform. Thank you for leaving a review for our community of your experience.
Have a great day,
Travala.com Team
Easy to log in
5 February 2026
Reply from Travala
Hi Stephen,
Thank you so much for your kind words—we truly appreciate you taking the time to share your experience with us and the community.
Wishing you an amazing day ahead!
Best regards,
Travala.com Team
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