Transparent Tracks Reviews 570

Yes, loved it 🥰

The customization can be frustrating as certain selections made will erase previous selections. Upon placing my order I realized this had happened, and the location I had listed, which is the bookstore where I met my husband, had been replaced by a generic default location. There was no option to cancel the order. I sent an email immediately to notify the company of the issue and ask for the location to be corrected. They advised they could not change the location as somehow the item had already printed despite how quickly I reached out. The item also came cracked. Not a good anniversary present.

The company replied to this review, asking I email support. I did so April 12, 2026 and have not heard back after weeks.

It was a gift for my husband and he loves it. Will be ordering more for sure.

GREAT product!
It was a HUGE hit!
Easy to use website and great shipping!
Arrived on time to an anniversary!

I couldn’t be happier with my purchase from Transparent Tracks! The product turned out absolutely beautiful—the quality exceeded my expectations, and the details were crisp and clear. It made for such a meaningful and unique keepsake.

Shipping was faster than expected, and everything arrived right on time. The item was also packaged very well, ensuring it arrived in perfect condition.

Overall, this was a great experience from start to finish. I would highly recommend Transparent Tracks to anyone looking for a thoughtful, high-quality gift. I will definitely be ordering again!

Update - I have now reported this business to the Federal Trade Commission. I’ve also filed a dispute with PayPal and they have approved a full refund. You have options people! Don’t let this “business” get one over on you!!!

Never received my item - but they sure got my money and refused to refund. Tracking shows item at the same place for well over a month. Customer support just tells you it’s on its way and thanks you for your patience. I wouldn’t use this business again.

I seriously want my money back. Its just a low resolution sticker of a map stuck to a clear piece of plastic with loose pea sized magnets that were lost immediately.
I mean I KNEW what it was made of... but what a piece of crap when you see how underwhelming it is. This will NOT be a part of my anniversary present. It's too cheap looking.

It’s been 2months having not received the package, many emails sent to the support team for the refund but no any feedback received. I’ve legally escalated it to my lawyer.

Be careful!!

Sadly way over priced for what arrived and how it was presented!!!!

Ordered a the magnet plaque, Calendar format, with the date 19 June 2022. Item delivered showed the date 06 July 2022. Email responses were slow, and replacement plaque still reflected the wrong date, even after 3 replacement attempts, with the guarantee that the correct date would be printed.
Last follow-up email on 11 March 2026 has since been left unanswered.

It was perfect. High quality. Thank you!

There were bubbles in the acrylic. The colors looked way more muted than on screen. Cool concept though.

Quick delivery and a beautiful product. A nice token to remember special moments with.

A safe trip, experienced driver, comfortable seat on 2nd floor! Thank you for the nice ride!

They printed up the wrong address. Customer service was terrible. Wasted money on what was supposed to be a Valentine’s gift.

Love the concept I bought 2xkeyrings and 1xmagnet. The design process was easy to use. Great quality and communication. Only downside is the keyring text is far too small to be readable. Text also on the keyring can also be easily etched off with general wear and tear. Fridge magnet is the ideal.

Non - existent customer service. I first wrote 2 minutes after my order to request a change but never received any answer, it was insignificant so I thought it would be ok anyway, then I waited over a month to receive anything, when finally I received a bill for customs taxes that were higher than the actual price + shipping. I therefore rejected the order and sent it back. I did not receive any refund, nor an e-mail confirming the return, basically no communication. Quite bad experience, there was nowhere on the website stated clearly that the customs taxes would not be included for shipping to my country. So I would definetely not reccommend, especially if you are ordering from Europe.

Anyone leaving a five star review must have gotten it for free. Received my magnet a few days ago and the quality is just not there for what they charge. You have to apply the little magnets to the cheap plastic yourself (it's just crappy sticky adhesive) and they don't even stay on if you want to move the magnet. If you are still going to buy one of the map style get the default and not the satellite because the print quality makes it really hard to see any detail. Disappointed, would refund if I could.

My very first purchase from an Instagram post.
I was disappointed when I peeled off the white backing layer. There is a 1/2" (about 1 cm) crack in the acrylic (which I thought was glass from the photos - was that in the product description?) Thankfully, with where it is going to go, it won't be seen, and it's too late to ask for a replacement because it's an anniversary gift.

The product was wrapped and shipped safely. The light blue color I chose for the map background was too light. If I could do it again, I would select a darker color.