TOOK AN AGE TO GET TO A WORKING 'SEND' PAGE AND IT IGNORED THE BALANCE IN MY ACCOUNT. ALSO, REFERENCE CHANGED FROM LAST TIME, DIDN'T EXPECT THAT. STILL WAITING CONFIRMATION
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Review summary
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Everytime I have transferred money using skrill, it has been a seamless experience. Not only the money arrives minutes after the transaction, but also it is completely free. They are providing an exce... See more
Great exp all time while sending money, if you just improve a your rate as per google current rate no one can beat you in this , but still great service
Using Skrill services for more than 5 years now. Reliable, fast and interesting transfer rates to send some amount to our dear ones in India. Thank you Skrill !
Company details
Information provided by various external sources
Skrill is an e-commerce business that allows payments and money transfers to be made through the Internet, with a focus on low-cost international money transfers.
Contact info
Canada Square 25, E14 5LQ, London, United Kingdom
- transfers.skrill.com
4.3
Excellent
13K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
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They permanently closed my account with…
They permanently closed my account with Balance now I'm having trouble to refund the my remaining deposit, its really frustrating how the get refund.
28 March 2026
Unprompted review
I've completed the KYC which included…
I've completed the KYC which included producing a PDF of my bank statement because a screenshot was declined as unacceptable. Still I'm unable to access the funds ($250 AUD) I deposited into my a/c. This is the worst brokerage experience I've ever encountered! The AI Customer Service is appalling!
26 March 2026
Unprompted review
Created an account
Created an account, Transfered money into it, (transfering money took several tries because they all kept failing) once the money was in the closed my account. When asked for them to transfer the money back to me they said I needed to provide proof that i transfered it. Horrible company
26 March 2026
Unprompted review
Showing real time data and guiding…
Showing real time data and guiding correctly. Transfer is happening as per timeline.Thanks Skrill.
23 March 2026
I’ve money in my account and they have…
I’ve money in my account and they have blocked me it’s so frustrating no one is getting back to me on customer support
My only money is stuck there.. I’ve to pay my rent
Please don’t use their services they are awful and customer care doesn’t even respond or care about you.
23 March 2026
Unprompted review
Fast Service
22 March 2026
3 months waiting for charge back
I acknowledge your response, which clearly confirms Skrill’s refusal to take responsibility for fraudulent transactions processed through its system.
Despite being reported immediately, no meaningful action was taken to investigate or protect the customer.
Your reliance on “authorized payment” as a blanket justification ignores the well-documented reality of online fraud and deceptive practices.
This position effectively enables fraudulent actors to operate with confidence, knowing Skrill will not intervene.
As a regulated financial service provider, Skrill has a duty to act with diligence, fairness, and in the best interest of its customers.
Your failure to process a rightful chargeback constitutes a breach of these obligations.
I formally request the immediate initiation of the chargeback process for the disputed transaction.
Should this not be resolved promptly, I will escalate the matter to the relevant financial regulators and consumer protection authorities.
I will also pursue all available legal avenues to recover my funds and damages.
Your continued inaction only reinforces the perception of systemic negligence and complicity in fraudulent activity.
22 December 2025
Unprompted review
Simple and Easy Transfer
16 March 2026
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