I've cancelled the monthly premium subscription during the first week trial (which is 7e). Despite my action, the first month was billed. I've requested a refund and an invoice 3 weeks ago, without an... See more
Company replied
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See what reviewers are saying
Insane company. Actually told me they don’t know how to turn off the automatic $29.95 monthly fee to my credit cards. Visa and master card need to terminate their processing privileges. Failing to... See more
Company replied
While not a scam, the subscription model automatically signs the user up at the end of the trial. Strongly advise finding another more reputable and transparent option. I was billed 29.99USD for no re... See more
Company replied
I accidentally made a purchase through TranscribetoText.AI and reached out to them about it. They responded very quickly and immediately processed the refund. I really appreciated how quickly they too... See more
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Company details
Written by the company
TranscribeToText.ai is a powerful online tool that instantly converts your audio, video, or music files into text or subtitles. Ideal for professionals and individuals alike, the platform offers quick, accurate transcription services, making it easier to transform spoken content into written form. With a user-friendly interface and support for various file formats, TranscribeToText.ai simplifies the process of generating transcripts for podcasts, interviews, meetings, and more.
Contact info
Tallinn, Estonia
- support@transcribetotext.ai
- transcribetotext.ai
2.2
Poor
59 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 1 month
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
SCAM
SCAM! Service provides you with a file you can't download on the site, and they send a link to your final transcription that doesn't work. The email for support also doesn't exist, so there's nobody to contact. TOTAL SCAM!!
10 July 2026
Unprompted review
Reply from TranscribetoText.AI
We’re genuinely sorry you feel this way, and we appreciate you sharing your concerns.
It’s never our intention to mislead anyone. The trial and auto‑renewal terms are stated at checkout, but we understand that sometimes customers miss them. If you were charged unexpectedly, please reach out to us at support@transcribetotext.ai with a screenshot of your review — we will investigate your case and, if you didn’t use the service after the trial, we’re happy to issue a refund.
Regarding transcription quality, we’d love to see which files caused trouble. We continuously improve our engine, and your input would help. Please give us a chance to make things right.
Calls itself OTTER AI in the subtext…
Calls itself OTTER AI in the subtext thinking that will trick you onto signing up.
Awful approach to business
9 July 2026
Unprompted review
Reply from TranscribetoText.AI
Thank you for your feedback, and we’re sorry to hear about your experience.
We want to clarify that our subscription terms — including trial duration, auto‑renewal, and pricing — are clearly displayed during signup and confirmed via email. Customers can cancel anytime before the renewal date to avoid being charged.
That said, we take your complaint about transcription quality seriously. Please contact us directly at support@transcribetotext.ai with details of the files you tried to transcribe. We’d like to investigate what went wrong and, if applicable, issue a refund.
We truly want to resolve this for you.
Transcription itself was decent, impossible to cancel
UPDATE: they talk the talk with the trustpilot replies but beware that they do not reply over email.
Transcription itself was decent, but I did not want to continue the trial yet the website made it impossible to cancel. Every time I click confirm it says my subscription is still active. I’m now taking it up with my bank to dispute charges.
6 July 2026
Unprompted review
Reply from TranscribetoText.AI
Thanks for speaking up — we’re sorry this happened. We never want anyone to feel tricked or disappointed.
Let us fix this. Please write to us at support@transcribetotext.ai with the email address you used for the trial. We’ll check your account, cancel any future billing, and process a full refund if you didn’t intend to continue.
Also, we’d really like to understand the quality issues you mentioned. If you share the files (or just tell us more), we’ll investigate and improve. We appreciate your honesty and hope to earn back your trust.
How a mistake becomes a gracious experience :)
After I realized I needed to cancel my recent subscription to TranscribetoText.AI, the correspondence with their customer service team was impressive: not only did they respond graciously, they refunded my entire purchase. They intentionally operated with the principles of fairness, kindness, and integrity. It is refreshing and uplifting to encounter an online company that truly exemplifies their commitment to goodness. All the best!
30 June 2026
Unprompted review
Reply from TranscribetoText.AI
Dear Sara,
We truly appreciate you taking the time to share your feedback with us. It means a great deal to our entire team to know that our app has met your expectations and provided value to you.
Your kind words and positive rating are incredibly motivating — they inspire us to keep improving and delivering the best experience possible.
If you ever have any questions or need assistance, please don't hesitate to reach out, we're always here to help!
Misleading name, poor product, charged after I cancelled
I signed up for TranscribeToText.AI thinking it was Otter.ai (my fault for not double-checking the URL), but the confusion is easy to make and this product does NOT deliver anywhere near what a real transcription service should.
I use Otter.ai regularly and it does exactly what you'd hope: takes a video meeting recording and turns it into a clean, readable, actually usable document with speaker labels, summaries, the works. TranscribeToText.AI did none of that. The transcription was unusable. It was not formatted, not organized, and certainly not something I could share with a colleague or reference later.
To make it worse: I submitted my cancellation request late because I thought it was Otter.ai. I even sent my communication between Otter.ai and myself to prove I had reached out to cancel. Transcribetotext.AI said they could not refund even though I have never used the product since the trial. Otter.ai has a FREE trial!!
If you're looking for a solid AI transcription tool, go to Otter.ai. Skip this one entirely!!
Wish I read the reviews before trying TranscribetoTex.AI my small business wouldn't be out $34.99 for garbage!
17 June 2026
Unprompted review
Reply from TranscribetoText.AI
Thank you for your review. We’re sorry our service didn’t meet your expectations.
Our trial and renewal terms are transparent, but we clearly failed to communicate them in a way that worked for you. Please email us at support@transcribetotext.ai with your account details and the files you tried to transcribe. We will personally review your case, offer a refund if appropriate, and look into the quality issues you experienced.
We hope you’ll give us a chance to resolve this.
Waste of time
Service was good. My audio file was transcribed no problem. The only problem was after I canceled i still got billed 29 usd per month for 3 months. When I let them know about the issue they offered a 20 usd refund. I canceled the service and went back into the account to find they were still going to bill me for the next month. I emailed them agian and they automatically refuned me for one month. Their policy is they cant refund for anything that was paid 30 days or more in the past. Im am now dealing with my credit card company to reverse previous chagres. It would have been easier if I had transcribed this myself the old fasion way. Complete waste of time and money.
9 April 2026
Unprompted review
Reply from TranscribetoText.AI
Thanks for speaking up — we’re sorry this happened. We never want anyone to feel tricked or disappointed.
Let us fix this. Please write to us at support@transcribetotext.ai with the email address you used for the trial. We’ll check your account, cancel any future billing, and process a full refund if you didn’t intend to continue.
Also, we’d really like to understand the quality issues you mentioned. If you share the files (or just tell us more), we’ll investigate and improve. We appreciate your honesty and hope to earn back your trust.
Con Artists
Con Artists. Steer well clear if you don't want to get caught in their duplicitous continuous authorisation trap.
14 June 2026
Unprompted review
Reply from TranscribetoText.AI
We’re genuinely sorry you feel this way, and we appreciate you sharing your concerns.
It’s never our intention to mislead anyone. The trial and auto‑renewal terms are stated at checkout, but we understand that sometimes customers miss them. If you were charged unexpectedly, please reach out to us at support@transcribetotext.ai with a screenshot of your review — we will investigate your case and, if you didn’t use the service after the trial, we’re happy to issue a refund.
Regarding transcription quality, we’d love to see which files caused trouble. We continuously improve our engine, and your input would help. Please give us a chance to make things right.
I would not recommend this service
I would not recommend this service. untruthful organization.
Very misleading subscription design.
The website offers both a 7-day option and a monthly option. When I purchased the 7-day service, I understood it to be a one-time purchase. At no point was it made sufficiently clear to me that the service would automatically renew into a monthly subscription and charge my credit card again.
9 June 2026
Unprompted review
Reply from TranscribetoText.AI
Thank you for your feedback, and we’re sorry to hear about your experience.
We want to clarify that our subscription terms — including trial duration, auto‑renewal, and pricing — are clearly displayed during signup and confirmed via email. Customers can cancel anytime before the renewal date to avoid being charged.
That said, we take your complaint about transcription quality seriously. Please contact us directly at support@transcribetotext.ai with details of the files you tried to transcribe. We’d like to investigate what went wrong and, if applicable, issue a refund.
We truly want to resolve this for you.
TranscribetoText.AI is horrible - do not sign up.
TranscribetoText.AI is horrible. I did not mean to sign up, and I was signed up for their subscription without my knowledge. I have since sent an email requesting cancellation, but they ignored it and did not get back to me at all.
I would not recommend this service to anyone at all and they just want to scam and take your money.
16 October 2025
Unprompted review
Reply from TranscribetoText.AI
We’re genuinely sorry you feel this way, and we appreciate you sharing your concerns.
It’s never our intention to mislead anyone. The trial and auto‑renewal terms are stated at checkout, but we understand that sometimes customers miss them. If you were charged unexpectedly, please reach out to us at support@transcribetotext.ai with a screenshot of your review — we will investigate your case and, if you didn’t use the service after the trial, we’re happy to issue a refund.
Regarding transcription quality, we’d love to see which files caused trouble. We continuously improve our engine, and your input would help. Please give us a chance to make things right.
Very good program
Very good program! and extremely helpful customer service!
21 May 2026
Unprompted review
Reply from TranscribetoText.AI
Thank you so much for your kind words! We're thrilled to hear that you're enjoying the program and that our customer service team could be helpful to you. Your feedback truly means a lot to us. We're always here if you need anything!
Misleading sign-up and unexpected monthly charges
I clicked what I thought was a link for Descript and somehow ended up signed up to TranscribetoText.ai. I do not remember knowingly subscribing to this service, but I have now discovered that I have been charged every month for several months.
I searched my emails and cannot find any welcome email, receipt, trial confirmation, subscription confirmation, or renewal notice from TranscribetoText.ai. That makes it very hard to understand what I supposedly agreed to or when a recurring subscription was started.
My experience matches a lot of the other negative reviews here. The sign-up and billing process feels unclear and misleading. The site has a “Try it for free” button, but I could not find any genuinely free option, which feels like false advertising.
In my view, this uses manipulative techniques to get people into a paid subscription.
I would not recommend this service.
18 May 2026
Unprompted review
Reply from TranscribetoText.AI
Thank you for your feedback, and we’re sorry to hear about your experience.
We want to clarify that our subscription terms — including trial duration, auto‑renewal, and pricing — are clearly displayed during signup and confirmed via email. Customers can cancel anytime before the renewal date to avoid being charged.
That said, we take your complaint about transcription quality seriously. Please contact us directly at support@transcribetotext.ai with details of the files you tried to transcribe. We’d like to investigate what went wrong and, if applicable, issue a refund.
We truly want to resolve this for you.
Not try this software once. They will withdraw money even if you sign up for a free trial and then cancel the subscription
I tried this software once and it worked really poorly. Today I discovered they are charging money from my bankaccount on a regular basis and I am 100 percent sure I did not signup for this. I see there are many similar complaints of people who are paying without notice or proper consent. This is illegal
2 March 2026
Unprompted review
Reply from TranscribetoText.AI
Thank you for your feedback, and we’re sorry to hear about your experience.
We want to clarify that our subscription terms — including trial duration, auto‑renewal, and pricing — are clearly displayed during signup and confirmed via email. Customers can cancel anytime before the renewal date to avoid being charged.
That said, we take your complaint about transcription quality seriously. Please contact us directly at support@transcribetotext.ai with details of the files you tried to transcribe. We’d like to investigate what went wrong and, if applicable, issue a refund.
We truly want to resolve this for you.
It was easy to understand the app and…
It was easy to understand the app and also great customer service
11 March 2026
Unprompted review
Reply from TranscribetoText.AI
Hello! We truly appreciate your positive feedback and the high rating! It's great to know that our app works well for you. Your satisfaction is our biggest motivation. Thank you for being with us! Best regards, Support Team
Do not use
Do not use. Their information about billing/subscription is very misleading. I cancelled after a free trial and was billed the month after. Looking at other reviews seems like I'm not alone.
AVOID !
30 April 2026
Unprompted review
Reply from TranscribetoText.AI
Thank you for your review. We’re sorry our service didn’t meet your expectations.
Our trial and renewal terms are transparent, but we clearly failed to communicate them in a way that worked for you. Please email us at support@transcribetotext.ai with your account details and the files you tried to transcribe. We will personally review your case, offer a refund if appropriate, and look into the quality issues you experienced.
We hope you’ll give us a chance to resolve this.
Very easy to use and quite accurate.
Very easy to use and quite accurate.
27 March 2026
Unprompted review
Reply from TranscribetoText.AI
Hello Sara! Thank you very much for your kind words and the high rating! We're delighted to hear that you're enjoying our app. Your feedback motivates us to keep improving and adding new features. Best regards, Support Team
DO NOT RECOMMEND
I don't recommend this service at all. They're not clear about subscriptions when signing up and you're charged twice once for the initial use and then a premium subscription! Their support team wasn't helpful either when requesting a refund.
21 April 2026
Unprompted review
Reply from TranscribetoText.AI
We’re sorry to hear about your experience — that’s not the impression we want to leave. Please reach out to us at support@transcribetotext.ai and include a screenshot of this review. We’ll carefully review your case and work with you to resolve any issues, including billing concerns.
Great service!
20 April 2026
Unprompted review
Reply from TranscribetoText.AI
Thank you for your feedback! We’re glad you’re enjoying the service — if you ever have questions or need assistance, feel free to reach out at support@transcribetotext.ai
DECEPTIVE "1-WEEK" TRAP
DECEPTIVE "1-WEEK" TRAP: Designed to confuse you
TranscribeToText.ai uses "dark patterns" to trick users into expensive subscriptions. Their sign-up page is intentionally confusing: it literally says "1-Week Trial" and "1-Month Plan" on the exact same box. Most people see the "1-Week Trial" for £4.50 ($5.99) and assume it is a short-term commitment. However, it is a trap. Just 7 days later, they automatically charge you £23 ($29.99) every month. They use fake countdown timers and hide the actual subscription costs in tiny, faded text at the bottom of the screen. They refuse full refunds, claiming you are past a "trial period" that was never clearly explained. Avoid this site; it is designed to take your money without clear consent.
2 April 2026
Unprompted review
Reply from TranscribetoText.AI
We’re genuinely sorry you feel this way, and we appreciate you sharing your concerns.
It’s never our intention to mislead anyone. The trial and auto‑renewal terms are stated at checkout, but we understand that sometimes customers miss them. If you were charged unexpectedly, please reach out to us at support@transcribetotext.ai with a screenshot of your review — we will investigate your case and, if you didn’t use the service after the trial, we’re happy to issue a refund.
Regarding transcription quality, we’d love to see which files caused trouble. We continuously improve our engine, and your input would help. Please give us a chance to make things right.
The service is helpful but
The service is helpful and mostly accurate for transcribing interviews and creating summary documents. However, in the free 'trial' it notes the different speakers which is good but since I paid for it this feature has disappeared. Therefore it is misleading
1 April 2026
Unprompted review
Reply from TranscribetoText.AI
Thank you for your feedback.
Just to clarify — the speaker diarization feature needs to be turned on before you start recording or uploading a file. It can’t split speakers after the transcription is ready.
We’re currently working on adding the ability to edit completed transcripts in the future. For now, the only way to adjust the text is manually — for example, in Word or a similar editor.
Thank you for your understanding!
UX not so nice
UX not so nice, button visibility more clear + default language. could be better with Finnish, names and brands are usually wrong, also little bit hallucinations and guessing.
30 March 2026
Unprompted review
Reply from TranscribetoText.AI
We’re sorry to hear that the quality and translation didn’t meet your expectations. This is not the experience we aim to provide, and we’d really like to investigate what went wrong. Please contact us at support@transcribetotext.ai with more details and a screenshot of this review — our team will review the issue and help resolve it as quickly as possible.
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