Total scam. No email acknowledgment after placing the online order, which is already suspicious. No SIM card received after three weeks (despite their claim that delivery takes 7–12 business days)... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
The card worked eventually but it did not activate automatically and I had to contact support for help which they managed to sort out eventually. Disapointing experience as the card works over the Dig... See more
Excellent solution - worked well on Antigua, Grenada, Bequia, St Vincent, St Kitts & both sides of St Martin. Much faster, cheaper than relying on data from my home carrier (O2) which was patchy, slow... See more
Company replied
Bought a 1 gb card for a 2 week Caribbean cruise to Barbados, Curaçao, Aruba, St Vincent, Grenada, St Lucia, Saint Kitts, Antigua & St Maarten and the signal was perfect for every destination. Th... See more
Company replied
Company details
Information provided by various external sources
Enjoy absolute freedom with Data only SIM cards and discover our country specific International Data SIM cards for use in a growing list of countries.
Contact info
Quai de Dion Bouton 51, 92800, Puteaux, France
- +33174959511
- marketing@transatel-datasim.com
- transatel-datasim.com
3.1
Average
692 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Transatel DataSIM
Dear Alois,
We regret to hear that you did not receive your SIM card. All orders are shipped within 24 hours. Local posts and delivery companies we work with usually deliver on time but maybe a punctual/exceptional event had caused that situation.
Our customer service is going to contact you to double-check your delivery address in order to send you a new SIM card (with no extra fee of course).
Kind regards,
Transatel DataSIM
All good.
All good.. maybe if in the future the price could be more cheap it will be good
16 June 2022
Reply from Transatel DataSIM
Dear customer,
Thank you for your feedback. We try to improve everyday and we also work with our telecom partners to offer you the best rates.
Kind regards,
Transatel DataSIM
Good to do business with
14 June 2022
Reply from Transatel DataSIM
Dear customer,
Thank you for your feedback. We are glad that you loved our services.
Kind regards,
Transatel DataSIM
Perfect for European train trip
The Europe 28+ DataSIM prepaid plan was perfect for my train trip through France, Switzerland, and Germany. The cards arrived just in time, they were really easy to install and activate (thanks for the clear, step-by-step instructions!) and the price is right. It's been such a weight off my shoulders having a strong data connection for maps and train schedules everywhere I go!
6 June 2022
Reply from Transatel DataSIM
Hi Ozzie,
Thank you so much for your feedback. That's a great trip! And we will continue to make sure that every step of your experience with our services stays positive.
Kind regards,
Transatel DataSIM
Sim did not work ,ordered European sim …did it work
Sim did not work ,ordered European sim put it in phone on arrival in Turkey couldn’t activate very disappointed after being recommended by my sister who used this company for data for her Caribbean cruise
5 June 2022
Reply from Transatel DataSIM
Hi Caroline,
We regret to hear that you encountered difficulties to connect with your SIM card. Turkey is included in the EU data plans, and perhaps the configuration on your device should be checked. Our Support Team is always ready to help you, do not hesitate to contact us directly :
Tel: +33 1 74 95 95 11
Email: customerservice@transatel-datasim.com
Kind regards,
Transatel DataSIM
Very quick delivery
Very quick delivery. Very good response to messages and questions. Unfortunately I am having difficulty with the registration process and nobody seems to be able to sort it out.
Once this is done I am happy to update this review.
30 May 2022
Reply from Transatel DataSIM
Hi Richard,
Thank you for your review. Our Customer Service team is going to contact you within 24H to process the registration with you directly.
Kind regards,
Transatel DataSIM
Reply from Transatel DataSIM
Hi Jeroen,
Thank you so much for your feedback. Transatel DataSIM makes your connectivity access easier and comfortable as your SIM card will work seamlessly wherever you go.
Kind regards,
The Ubigi team
WORKS WELL IN FRANCE
I've used Transatel for several years when in my mobile home in France and its always worked well.
12 May 2022
Reply from Transatel DataSIM
Hi,
Thank you so much for your feedback. We will continue to provide you the best services wherever you are.
Kind regards,
Transatel DataSIM
instalion impossible
8 May 2022
Reply from Transatel DataSIM
Bonjour Patrick,
Un membre de notre équipe va vous recontacter dans la journée sur votre adresse email afin de revoir avec vous l'installation/configuration de votre carte SIM dans votre appareil.
Cordialement,
Transatel DataSIM
Great way to keep a single sim that…
Great way to keep a single sim that works in every country. Reload when you want and wherever you want. As simple as that.
6 May 2022
Reply from Transatel DataSIM
Hi Praveen R,
Thank you so much for your feedback. Yes, you can recharge your account even if you have no credit left, and you can use your SIM card seamlessly in 190+ countries !
Kind regards,
Transatel DataSIM
It worked great in Jamaica & Haiti
It worked great in Jamaica & Haiti. But it was no service in Nassau and Coco Cay in the Bahamas. Thanks for the service.
26 April 2022
Reply from Transatel DataSIM
Hi James,
Thank you for your feedback. Jamaïca and Haïti are available with Transatel DataSIM but it is not yet the case for Nassau and CocoCay.
You can check all available destinations on our website :
https://www.transatel-datasim.com/rates/
Kind regards,
Transatel DataSIM
SIMcard did not work. crappy customer service, VERY expensive!!
SIMcard did not work in Suriname. Also did not work in Curacao, had to contact customer service for this. As I arrived on saturday evening, there was no service until monday. Had to pay about 120 euros for roaming charges.
Asked for an explanation why the card did not work 3 weeks ago, and I am still waiting on an explanation.
Service is crazy expensive, advice for travelers to Surinam: buy a SIM at the airport. 8 GIG for 7 euros! This one was 25 euros for 1 gig (!!)
Same goes for Curacao, Aruba and St. Maarten. Just buy a SIM at the airport, it's sooooo much cheaper and it works 100 times better.
Utterly disappointed.
ADDED AFTER RECIEVING EMAIL:
Customer service (out of the blue) sent me a response saying that there is no record of my complaint. I've got many emails to prove otherwhise, this only confirms my worries about this company.
Again... buy local.
22 April 2022
Reply from Transatel DataSIM
Dear Danny,
We regret to hear that you could not use your SIM card during that first week-end. We're relieved that you were able to use your data connection after that. One of our team members is going to contact you within 24 hours for a commercial gesture on your Caribbean data plan.
The rates are different depending on the country because our telecom partners are different. Our prices are always much cheaper than usual roaming costs applied by providers when you are abroad. Remember also that Transatel DataSIM is designed for travelers and frequent travelers as we cover 180+ countries:
https://www.transatel-datasim.com/rates/
Kind regards,
Transatel DataSIM
Reply from Transatel DataSIM
Dear Customer,
We thank you for your feedback. We are pleased to know that our services have satisfied you.
Best regards,
Transatel-DataSim team
Les mb descendent on sait pas comment…
19 April 2022
Reply from Transatel DataSIM
Bonjour OGé,
Nous vous remercions d'avoir pris quelques instants pour nous faire un retour. Le crédit est débité "plus ou moins vite" selon le tarif appliqué dans le pays où vous utilisez votre carte SIM, et surtout selon comment vous utilisez votre connexion (consultation de mails, pages web, visionnage de vidéos, etc.).
Pour plus de conseils et d'informations pour optimiser votre crédit/data plans, n'hésitez pas à nous contacter directement au Service Clients :
- Par email : customerservice@transatel-datasim.com
- Par téléphone : +33174959511
Du lundi au vendredi: 9:00-17:00
Le Samedi: 11:00-15:00
Cordialement,
Transatel DataSIM
This is a great service
This is a great service. I was just caught out because I didn't realise the original credit would expire once I activated the sim card, not when I started using it. (I did it in advance as you have to register as I wanted to make sure it worked, but then it expired way before I could use it.)
12 April 2022
Reply from Transatel DataSIM
Dear Callum Watson,
Thank you for your feedback. The activation corresponds to a first use as the SIM card needs to connect to the network to be activated. That is why the data plans validity starts right away.
Now that your SIM card is active, remember that you can recharge everywhere and at anytime even if you do not have remaining credit. This will allow you to recharge when you really want to use the data.
Kind regards,
Transatel DataSIM
Good product prompt service.
7 April 2022
Reply from Transatel DataSIM
Dear Graham,
Thank you so much for your feedback. We work to make sure that our services and products meet your expectations.
Kind regards,
Transatel DataSIM
Very good service.
6 April 2022
Reply from Transatel DataSIM
Dear Chantal,
Thank you for your feedback. We work to make sure that every step of your experience with us is positive.
Kind regards,
Transatel DataSIM
excelent service!
5 April 2022
Reply from Transatel DataSIM
Dear Nibaldo Pino Araya,
Thank you so much for your feedback. We work to make sure that our services and products meet your expectations.
Kind regards,
Transatel DataSIM
Most of the time I did not have…
Most of the time I did not have coverage in Indonesiä (Bali and Lombok)
30 March 2022
Reply from Transatel DataSIM
Dear Maarten P,
We regret to hear that you encountered difficulties to connect with your SIM card. Our telecom partner in Indonesia is Indosat and you benefit from the same coverage as local users.
Whenever you encountered an issue, do not hesitate to contact our Customer Support directly for further help:
- Email: customerservice@transatel-datasim.com
- Phone number : +33 1 74 95 95 11
Monday to Friday: 9AM– 5PM
Saturdays: 11AM to 3PM
Kind regards,
Transatel DataSIM
Bought a 1 gb card for a 2 week…
Bought a 1 gb card for a 2 week Caribbean cruise to Barbados, Curaçao, Aruba, St Vincent, Grenada, St Lucia, Saint Kitts, Antigua & St Maarten and the signal was perfect for every destination. The card was a great price, arrived in the UK a few days after ordering and the app easy to use and check data balance. Perfect for keeping in contact with family & friends, sending loads of photos and check on news from around the world. Excellent service.
27 March 2022
Unprompted review
Reply from Transatel DataSIM
Dear SW,
Thank you so much for your feedback. We work to make sure that our services and products meet your expectations.
Kind regards,
Transatel DataSIM
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.