Total scam. No email acknowledgment after placing the online order, which is already suspicious. No SIM card received after three weeks (despite their claim that delivery takes 7–12 business days)... See more
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See what reviewers are saying
The card worked eventually but it did not activate automatically and I had to contact support for help which they managed to sort out eventually. Disapointing experience as the card works over the Dig... See more
Excellent solution - worked well on Antigua, Grenada, Bequia, St Vincent, St Kitts & both sides of St Martin. Much faster, cheaper than relying on data from my home carrier (O2) which was patchy, slow... See more
Company replied
Bought a 1 gb card for a 2 week Caribbean cruise to Barbados, Curaçao, Aruba, St Vincent, Grenada, St Lucia, Saint Kitts, Antigua & St Maarten and the signal was perfect for every destination. Th... See more
Company replied
Company details
Information provided by various external sources
Enjoy absolute freedom with Data only SIM cards and discover our country specific International Data SIM cards for use in a growing list of countries.
Contact info
Quai de Dion Bouton 51, 92800, Puteaux, France
- +33174959511
- marketing@transatel-datasim.com
- transatel-datasim.com
3.1
Average
692 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
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See how their reviews and ratings are sourced, scored, and moderated.
Best Prepay Card
31 October 2019
Unprompted review
Reply from Transatel DataSIM
Dear customer,
Thank you very much for your feedback. We work to make sure that our services and products always meet your expectations.
Kind regards,
Transatel DataSIM
Didn't work get a local SIM on arrival
Specifically bought Morocco DataSim and not the Africa Sim package didn't work, I immediately got an IMWI local SIM 20gb and minutes and texts for 20 Euros...easier and CHEAPER option and would recommend this or Maroc Telecom, cheap as chips!
Can get at Marrakech airport and they setup browsing, texting and calling through the helpful stands in less than 2 minutes....I would recommend local SIM option.
29 October 2019
Unprompted review
Reply from Transatel DataSIM
Dear customer,
We regret to hear that you encountered difficulties while using your SIM card. Remember that Morocco is available as a single bundle and not included in the bundle AFRICA as specified on our website.
Our offers are designed for travelers and frequent travelers like you. One of the advantages of our services is to make sure that you get connectivity easily and right away as soon as you land in the (available) countries you are visiting. The rates are differents depending on the country because the telecom partners are different. You can check them all on our website:
https://www.transatel-datasim.com/rates/
Kind regards,
Transatel DataSIM
Any connection difficulty I had was…
Any connection difficulty I had was swiftly resolved when I asked for help by e-mail..
The only catch was that my iPhone was uploading any photos I took to iCloud using up my Transatel data allowance, I corrected this situation when I became aware of it.
29 October 2019
Unprompted review
Reply from Transatel DataSIM
Dear Sarah,
Thank you for your feedback. Our team is always ready to help you whenever you encounter difficulties while using your services. So do not hesitate to contact us we will be happy to assist you:
- E-mail: customerservice@transatel-datasim.com
- Phone number : +33 1 74 95 95 11
Monday to Friday: 9AM – 5PM (CET)
Saturday: 11AM - 3PM (CET)
Kind regards,
Transatel DataSIM
Reply from Transatel DataSIM
Dear William,
Thank you for your feedback. We work to make sure that every step of your experience with us is positive.
Kind regards,
Transatel DataSIM
It works well!
I once bought an Airbox from Orange in France and to get it working, they said they needed to send me a code to a cell, which had to be French. Of course my cell was from another country so the whole thing did not work and I tried for hours to get them on their tech support line, but they kept saying let me transfer you to the right department (after waiting to get through) and then the line hung up. It was awful and the worst customer service I have ever experienced in my life!
So I was a bit apprehensive trying the Transatel Data SIM but actually I just turned it on and it worked, it found the network for that country. I have used it in Greece, Germany, Croatia and France, all worked well. You can also see on their web site how much data you have left. I am very happy and will use it again. I also called them twice and each time they answered quickly and provided me with the information I needed.
22 October 2019
Unprompted review
Reply from Transatel DataSIM
Dear Emmanuel,
Your positive feedback inspires our team to work harder. Thank you very much! Your satisfaction is our priority and we work to make sure that our services and products always meet your expectations.
Kind regards,
Transatel DataSIM
Good to have when traveling
I have been using the Transatel Data SIM when traveling in Japan, China, India and in Europe (Poland, Spain, Portugal and Italy). I use it with my Netgear portable router which of course depends on the local mobile network for coverage and speed. The Transatel SIM is very reliable and can be easily monitored and managed through their app. What I like most is that I can stay connected and use Waze or Google maps to navigate when driving a car (or even walking around) in foreign places.
21 October 2019
Unprompted review
Reply from Transatel DataSIM
Dear Victor,
Thank you so much for your feedback. We work to make sure that our services and products meet your expectations.
We have partnerships with the best telecom providers in every country where our offers are available. This allow us to provide you with the best coverage available.
Kind regards,
Transatel DataSIM
postage is a bit expensive
5 October 2019
Unprompted review
Reply from Transatel DataSIM
Dear Nathalie,
Thank you for your feedback. The prices depend on the delivery method you choose when you place the order and it depends also on the delivery country.
You can check all information about delivery on the following page:
https://www.transatel-datasim.com/delivery/
Kind regards,
Transatel DataSIM
The order never arrived but was refunded
The order never arrived on to time to actually use it, but the company promptly refunded me.
4 October 2019
Unprompted review
Reply from Transatel DataSIM
Dear Michael,
Thank you for your feedback. We regret to hear that you did not receive your SIM card on time. All orders are shipped within 24 hours. Local posts and delivery companies we work with usually deliver on time but maybe a punctual/exceptional event had caused that situation.
If it happens that SIM cards are not delivered, we do refund our customers. But if they prefer that we resent it/them to the address they will be staying at in Europe, we also can do it and with no extra fees of course (normal shipping).
Kind regards,
Transatel DataSIM
Reply from Transatel DataSIM
Dear customer,
Thank you very much for your feedback. We work to make sure that our services and products always meet your expectations.
Kind regards,
Transatel DataSIM
No problem buying data for my holiday…
No problem buying data for my holiday in Turkey, and working just fine in Turkey.
30 September 2019
Unprompted review
Reply from Transatel DataSIM
Dear Mr Roberts,
Thank you so much for your feedback. Our team works hard to provide you the best services wherever you are.
Kind regards,
Transatel DataSIM
I have the SIMM useful but find the app…
I have the SIMM useful but find the app and processes not as friendly as another SIMM I use in the US. Price wise I am not certain where I could find a SIMM locally with better value.
30 September 2019
Unprompted review
Reply from Transatel DataSIM
Dear Neil,
Thank you for your feedback. We try to improve everyday and work to offer you the best services to make every step of your experience with us is positive.
Kind regards,
Transatel DataSIM
Works well, data package got activated at registration
Ordered package and SIM for travel abroad.
SIM arrived within 7 days and it was easy to register for use. Data Package got activated at registration (not ideal for all), would prefer activation with button (in app).
Worked well for my needs will add package next trip when abroad to get max time.
29 September 2019
Unprompted review
Reply from Transatel DataSIM
Dear customer,
Thank you for your feedback. We work to make sure that every step of your experience with us is positive.
Kind regards,
Transatel DataSIM
Bought 1GB DataSIM for Caribbean and it…
Bought 1GB DataSIM for Caribbean and it didn’t work- had several call and email with support and the only feedback I got was “We will write you” - Phoned and write support everyday day for 10days and completely frustrating that there was no explanation for what the issue was and what they where investigated. When I came home and wrote on social media they finally wrote :Yes - the provider in Caribbean doesn’t work “ :-(((
29 September 2019
Unprompted review
Reply from Transatel DataSIM
Dear customer,
We rely on the network of our telecom partners in every country available in our offers. We regret to hear that you did not get a precise explanation to the root cause of the difficulties you encountered.
In this type of situation, we try our best to give our customers all information available and provided by our telecom partners in case the investigation is on-going on their side. That's what we did every day you called our Customer Support but we understand that the situation was not comfortable.
We do apologize for the inconvenience this situation may have caused.
Kind regards,
Transatel DataSIM
A perfect way to keep me connected a…
A perfect way to keep me connected a week in Japan!
24 September 2019
Unprompted review
Reply from Transatel DataSIM
Dear Alberto,
Thank you very much for your feedback. Our team works to make sure that our services and products always meet your expectations.
Kind regards,
Transatel DataSIM
App is great to top up and useful
App is great to top up and useful. Reliability good as to connection. Shame unable to set up a automatic top up. Contacting customer services by email will take you at most two days at the l
23 September 2019
Unprompted review
Reply from Transatel DataSIM
Dear Frank,
Thank you for your feedback. We try to improve everyday and work to offer you the best services to make every step of your experience with us is positive.
Do not forget that you can also reach our Customer Service directly on the following phone number for an immediate response :
Tel: +33174959511
Monday to Friday: 9AM-5PM (CET)
Saturday: 11AM-3PM (CET)
Kind regards,
Transatel DataSIM
Completely satisfactory
Swift service, and efficient connection to the network in Sourh Korea even in Jeju Island
19 September 2019
Unprompted review
Reply from Transatel DataSIM
Dear Jérôme,
Thank you so much for your feedback. We have partnerships with the best telecom providers in every country where our offers are available. This allow us to provide you with the best coverage.
Kind regards,
Transatel DataSIM
Easy solution
Easy, worked great across all countries, good value. Thankyou!!
19 September 2019
Unprompted review
Reply from Transatel DataSIM
Dear Lauren,
Thank you very much for your feedback. Our team works hard to always provide you the best services and products that meets your expectations when you travel.
Kind regards,
Transatel DataSIM
Feedback from Jordan, Israel
I used Transatel DataSIM card in Jordan and Israel. I am satisfied globally. However there were some issues:
1) There was no internet connection in many locations in Israel, especially in the West Bank.
2) When there were connections, the speed was slow (H /H+ instead of 4G).
On the other hand, Internet connection was pretty good in Jordan. 4G internet was available everywhere, even in the desert!
18 September 2019
Unprompted review
Reply from Transatel DataSIM
Dear customer,
Thank you for taking the time to share your feedback. It is only through feedback from our valued customers that we are able to maintain and improve upon the service that we provide.
You benefit from the same coverage as local users and it is important for us and our telecom partners to always improve the quality of our services in all areas. That's why we share information about experiences with coverage/network from our customers with local telecom partners in order to improve this kind of situations.
Do not hesitate to share with our Customer Service Team the specific addresses and places where you encountered those situations described above:
customerservice@transatel-datasim.com
Kind regards,
Transatel DataSIM
fantastic support services
fantastic support services, hopefully all goes well when i visit the carribean on a cruise
16 September 2019
Unprompted review
Reply from Transatel DataSIM
Dear Martin,
Thank you so much for your feedback. Our team works to provide you the best services and we hope you will enjoy them during your whole trip.
Kind regards,
Transatel DataSIM
will put a better review once we come…
will put a better review once we come back from caribbean
12 September 2019
Unprompted review
Reply from Transatel DataSIM
Dear Martin,
Thank you for your feedback. We are happy that you received your SIM card. We wish you to enjoy our services very soon during all your travel(s).
Kind regards,
Transatel DataSIM
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