Transak Reviews 53,008

Reply from Transak

2 days ago

Thank you for your feedback. We understand that delays can be frustrating.

We’ve reviewed your recent order and can confirm that the delay occurred because the transaction was placed under a manual review, which is sometimes required as part of mandatory compliance and security regulations. Once the review was completed, your order was processed as quickly as possible.

Under normal circumstances, most orders are completed within 1–3 minutes. However, in certain cases, compliance checks may take up to two hours to ensure the safety and security of all users.

For future transactions, you’re always welcome to reach out to our live chat support team for real-time assistance while your order is being processed.

If this clarification helps, we would truly appreciate it if you would consider updating your review. We value your feedback and are always working to improve our service.

Reply from Transak

3 days ago

Thank you for your feedback.

We have reviewed your case and can confirm that the transaction was processed successfully from our end and the cryptocurrency was sent to the wallet address provided during the purchase. We have also verified on the blockchain that the funds were successfully delivered to the destination wallet.

We've reached out to you directly via email with additional details regarding our findings and next steps.

As Transak is a payment provider that facilitates cryptocurrency purchases and sales, we do not control or manage customers' wallets. If the funds are not currently visible in your wallet, this may be related to the wallet application's display or configuration settings. We have included further guidance in our email to help you investigate this with your wallet provider.

Please check your inbox and feel free to reply to our email if you have any questions. We're happy to assist further and ensure your concerns are fully addressed.

Reply from Transak

3 days ago

Thank you for sharing your feedback.

We’d like to clarify that Transak never contacts users to place orders, promote investments, or encourage purchases through third-party or scam websites. Transak is solely a payment and conversion provider, facilitating the conversion of fiat to crypto (and vice versa).

As per our review, you voluntarily selected Transak as the payment partner and completed KYC using your own documents. Based on this, you were identified as a legitimate customer, and the order was placed according to your instructions.

The cryptocurrency was successfully processed and delivered on-chain to the wallet address you entered during checkout. Transak does not provide or control wallets, nor do we store user funds. If you’re unable to view the crypto in your wallet, we kindly recommend contacting your wallet provider for further assistance.

Please note that an order confirmation email, including the transaction details and hash, was sent to your registered email address as proof of successful delivery.

We strongly advise users to remain cautious of third parties offering guaranteed returns or directing them to purchase crypto, as these are common indicators of scams. If you believe a third party was involved, we recommend reporting the incident to your local authorities and bank.