traintickets.com Reviews 161

Simple clear way to book a ticket and good pricing.
The only improvement would be to save some personal details between visits to save time on each transaction

I have always loved train travel. But the cost is just insane nowadays. 'Middle class' occupation indeed! Traintickets.com kind of runs a bit under the radar. It is a split-ticketing site but it seemingly uses a different platform to any other. In my experience (and I've booked now umpteen times, and I do searches a lot) their splits are cheaper than Trainline and Trainpal to name two better known sites. If they save you money with splits, they take a small fee, if not there is no booking fee. They have mobile tickets, apple pay wallet was a great addition a few months ago. I've had very little customer service contact but what I have has been quick and no fuss (e.g in Dec the strikes. I had two bookings cancelled pre-christmas and they were refunded no bother). I wish there was a mobile app and accounts for storing card details although Google and Apple Pay mitigates that a bit.

My card was charged three times for the upgrade and it is taking ages to get my money back. I have your response but you have that wrong. The payments that were charged 3 times are for £12.50 which has nothing to do with the cancelled tickets that you are referring to. The upgrade occurred on the Train on the return sector and there should have been only one charge of £12.50 not 3

Recommended to American visitors to allow for cheaper travel.
Reliable and simple.

Booking system worked well except it didn't reserve me a seat which I needed to work on the train.

I love traintickets.com. They have the cheapest split ticket prices with the lowest split fee of any train ticket site, on normal end to end non-split tickets they have no fees at all. They take Apple Pay and Google Pay. Booking is quick and easy. They are a small business, an ethical worker co-operative, so not either a scummy train company or a hedge fund like Trainline. Their customer service is first hand. I book regularly. I always get an amazing discount. Customer service has been first rate. When my bookings have changed (strikes, cancellations etc) they have quickly refunded what I was due. I love it. Highly Recommended A++

Easy site to navigate and great rates secured.

5 stars! Customer service is excellent - quick and concise. Unbeatable prices.

Use this website every time as it's the lowest booking fee I've found for split tickets.

A great app for booking my tickets.
Easy to use and good value tickets. I use it all the time.

Use these all the time and never have any issues.
They quickly refunded during the train strikes.

Seamless experience of booking tickets. Have used several times and will use again. Highly recommend.

Had hospital appointment cancelled on the day, shortly before leaving for the station. Contacted customer services at traintickets. I had not yet collected the tickets and explained the circumstances to customer services at traintickets who very kindly arranged a refund.

I was looking for return tickets to London every week for a few months and traintickets. Com found cheap tickets for all journeys, even when the Ipswich line had work on the embankments,
Traintickets. Com found an alternative route for the same price.

Tickets purchased very easily and when we needed a refund issued for return journey this was done without any problem. Highly recommend

Good website 80% of the time massively cheaper.

Booked a train journey from Birmingham to London for Saturday 13th May before knowing this is a strike day. Contacted this company regarding this and what they're advice is - NO RESPONSE!!
They DO NOT offer full refunds - we've had to lose £10 for something that is NOT OUR FAULT!! They offer no compensation for strike days, and you can't change the date of the journey, hence why we had to get a refund!
AVOID THIS COMPANY!!!! We wished we checked reviews beforehand and booked via Trainline!

AVOID AVOID AVOID
Absolute con artists
Bought tickets last Saturday for a journey tomorrow, screen shot the booking number at the time of placing the order
Went to check the tickets earlier to discover no email has been sent with the tickets yet the money has been taken from my account
Emailed them earlier asking for an urgent response no reply at all
Please guys don’t buy tickets from this lot

No phone contact number so you cannot explain your unique circumstances, would never book with them as long as I live. Had to cancel trip for personal reasons. Would have happily taken a voucher to use at another date. Vouchers not available.

I went to change my request from 1 adult to 2 adults and they changed the travel date without me noticing (the stations were left as I had put them in so I didn't think to check the date). I have spent £68 for some train tickets today that I don't want. Have sent an email but can't find a telephone number - DON'T USE OR BE VERY CAREFUL!
Update - I have been given a full refund which is fantastic but it was still frustrating that it happened in the first place and it was stressful trying to get hold of traintickets.com and contacting my credit card company etc.