Trainsplit Reviews 990

This is absolutely the best app for split tickets, and I have many of them. The recent addition of being able to track the location of your train is a very useful facility. I also see many more options of semi-flexible tickets which, though maybe a couple of pounds more, are much better for a day out when plans might change. The customer service team have been exceptionally speedy in helping with any issues encountered during my journeys, cancelled/delayed trains etc.Always my 'go to' now.

Good Customer Support, I emailed them and they resolved my issue quickly.

Unfortunately we had to cancel a train trip due to illness. Jonathan helped us through the refund process making it so easy and straightforward. First class service. Look forward to booking with them again.

Great fast responses from Jonathan.
And sorted out my refund with no hassle.
Thanks

Very quick response with easy solution to my problem and helpful advice

Efficient and prompt responses from Jonathan at the Customer support team

Using this firm is a great way to save money when everything works. However, you have to balance that against their behaviour in the event that you need to claim a refund or compensation for delays or cancellations. Then they will try to wriggle out of their obligations under the National Rail Conditions of Travel, sending you from pillar to post, telling you only the train operator can refund you, etc. You're better off using a more reputable firm that provides the same service.

I use the app very regularly and find it to be excellent. I recently claimed a refund for 4 tickets and it was dealt with very promptly. great customer service

Purchased a ticket in error so contacted Customer Support and they voided the payment immediately and I received a credit very quickly. That’s excellent Customer Service.

Prompt and efficient service ♥️

Unfortunately I had to cancel 2 trains in quick succession due to a change in circumstances - Jonathan from the customer support team was absolutely fantastic. He was quick to respond and provided a really helpful solution.
The experience of the customer service and the speedy solution has made me much more likely to use Train Split as a first booking option in the future!

It is a very easy site to use making it easy to see what happens to the price if you change the time to earlier or later.

Easy to follow instructions in finding travel infoemation and explanation of details on a specific journey really help in making the right decision for your personal travel by train I use this company quite often they give some of the best prices and times available

Trainsplit offer what UK's National Rail should automatically do - perhaps one day, when all the train franchises return to public interest, they will position themselves as the ones who can offer the best ticketing service for UK trains. They recently managed to 'upgrade' the preposterous number of orange tickets with 100% digital ones (seems EMR were the weakest link, as per usual), which makes everything that much easier. I don't go on any multi-train journeys without Trainsplit. Thanks for your service!

Easy to book as a novice traveller - incredible price. Very pleased with service. Highly recommended. Would definitely use again.

I found the process of booking tickets for a forthcoming journey very straight forward and easy. Can see just where my journey goes, when,or if I need to change seats, which trains I must catch and which are more flexible plus where I need to change trains in order to complete my trip.
I find this a very good system and it saves me a lot of money for which I thank you. Tricia

Well designed website, and when needed the email based customer service is excellent.

I booked tickets by mistake for the wrong day, and then compounded this error by using opposite parts of the tickets I had to complete my journey, making an automatic refund difficult. I emailed Customer Service at TrainSplit and Tony responded in short order, told me how to get the right tickets, processed my unused journeys and issued a refund for my unused tickets, which hit my bank account quickly. He made my problem go away quickly - it was truly outstanding customer service.

We often use Trainsplit if we need to travel by train, simply because it's the cheapest ticket option site! The site itself is very easy to navigate and to purchase from. We've had a bit of a set back in life and not in a position to make our next planned journey, so I sent a few emails to enquire about a refund for our tickets last night, I checked my emails this morning, they had linked all my queries together, understood my situation and offered to process our refund! In response to my thank you directly after, the refund was immediately processed! Thank you to Jonathan from customer services for getting straight to it! Not having yet another lengthy process to go through meant so much to me! 🙏

The customer service team were excellent, they dealt with my querrie straight away and a full refund was given