Train Direct Reviews 

I originally order a defibrillator in November 2025 with a promise to supply ECG dots along with the order. The defibrillator arrived but with pads out of date and no ECG dot. An apology was made for the out of date pad, and a new pad was going to be dispatched alongside the ECG dots.

After numerous calls to Josh and Christopher each time an excuse was made as to why they hadn’t been dispatched ( illness, stock availability etc) Each time a renewed promise to get them in the post.

In May 2026 eventually an order number was generated, but still no delivery. Month after month I’ve been contacting them, they are always polite and apologetic but no pads have ever arrived, and now when I call the person involved is never there and I need to call back.

I feel let down by this company whose customer service is appalling. It’s wasted hours of my time contacting them, and still I’m left without the order dispatched!

Ordered a Jacket a number of months ago and it didn’t arrive. Emailed multiple times but was eventually told by Christopher that they were going to employ a new member of staff to deal with the stock issues. I ended up reclaiming the money through PayPal.

I ordered again hoping that the issues had been resolved but instead have yet again not received the jacket and was told by Christopher this is due to staff sickness.

Since emailing no further replies have been made and reading these reviews I wish I hadn’t bothered. This is clearly a scam company with the only intent of stealing peoples money

Bought a defibrillator from this company, took weeks to get it delivered, despite it saying 3-5 working days. I emailed several times to arrange the teams training that I was assured we would have to ensure we knew how to work it- and have still had nothing, this whole process has been going on since June. So poor, this is supposed to be an element of healthcare delivery. I would never use this company again

I bought an ambulance jacket online and didn’t receive it. When I called up I was told there are stock issues and that it wasn’t available which i obviously was unhappy with. If you don’t have something in stock don’t sell it and take people’s money and expect them to wait! I waited days for a phone call about it and the person I spoke to was quite difficult. They told me over and over again that it was clearly visible on the website that there were stock issues but that was only the case when you clicked on a specific area of the website. It absolutely was not there when I made my choice and paid for it. If I knew there were stock issues I simply would not have bought it. I was told I would get a refund and to this day I still haven’t received it and it’s been over a month now. No one answers my calls or emails so it’s either a scam website or the people that work there have absolutely shocking customer service skills. I should not have to constant chase them for this. 0 stars if I could.

The company i work for hired these to doa training course. Great cpurse, great instructor. No problems

It’s was great experience

I have never been lied to so much. I placed my order in early May. Item didn't come but eventually I had an email stating problems with stock. I was given another date, however much to my surprise it never arrived. I emailed 3 times over a period of a month and all my emails were ignored. I called and was told some sob story about moving, I was given another date for delivery but again it never arrived, so I called again. This time I was told stock was just in and on the warehouse floor to be dispatched and will be with me by the end of the week, that 4 weeks ago, so yh it never arrived again. So I've called today to be told that they are having problems with stock, he went to look for my item and it's not in stock. If I want a refund I got to use my time to fill in a returns form to wait 5 days to get my money back. So after getting off the phone I thought I'd check their website and it allows you to order what I've ordered, but they got no stock 🤷 go figure.........

I would give this company 0 stars if I could.

I ordered goods from Train Direct and never received my order. Initially, their customer service team responded to my enquiries and assured me that the issue would be investigated and resolved. Unfortunately, after making those promises, they stopped responding altogether.

Repeated attempts to contact them regarding both the missing goods and a refund were simply ignored. With no meaningful communication or resolution from the company, I was left with no choice but to pursue a chargeback through my bank to recover my money.

This has been an extremely frustrating experience. A business that takes payment, fails to deliver goods, and then ignores customers when problems arise is not one I would recommend to anyone.

Avoid if possible. Based on my experience, this company should not still be trading. Terrible service, poor communication, and a complete lack of accountability. ⭐☆☆☆☆

I placed an order for a First Aid Instructor shirt and received an automated confirmation on 8 July 2026 stating that my order had been accepted.

After hearing nothing further, I sent a follow-up email on 21 July requesting an update, but received no response. I then decided to call on 23 July to find out what was happening. I was told I would receive a callback within 10 minutes while someone checked the stock and my order. That callback never came.

More than two hours later, I called again, only to be told, "Call back in 10 seconds, I can't transfer the call." At no point was I offered another callback, which I found very poor customer service.

I was eventually informed that the shirt was not in stock and that, due to staff leaving and changes in their processes, my order may have been overlooked. I was told they could get the shirt to me the following week. Given the lack of communication, the broken promise of a callback, and the delay, I asked whether any goodwill gesture, such as compensation or a complimentary shirt, could be offered.

I also commented that poor customer service tends to spread by word of mouth. This was not intended as a threat—it was simply an observation. However, the member of staff chose to escalate my comments as though they were threatening and, in my opinion, became unnecessarily rude during the conversation.

I've dealt with this company before and previously had no issues, but unfortunately the standard of customer service has declined significantly. I've now requested a full refund by email and will wait to see whether that email is acknowledged.

This has been a very disappointing experience, not because of the stock issue itself, but because of the complete lack of communication and the way my concerns were handled.

DO NOT ORDER FROM HERE!

I previously wrote a review regarding my experience. I placed my order on 31st May for 2 pairs of trousers and I still haven’t received them. Ive email 3 times and also called and spoken with one of the team who advised me they would email me with an update of my order to which I am still waiting… I had to take the decision to go through my bank for a chargeback because they still did not reply to my email regarding a refund. Disgusting customer service, I would recommend buying from somewhere else

Attempted to order uniforms and vest. Reached out via email multiple times to no avail. Also ordered on the website and it just sat order confirmed with no follow up.

Thank you to Christopher and Steven for today’s training, very interesting and throughout.

It's been an interesting sessions. The trainers are so professional and give detailed information about ligature.

Extensive course. Thank you Christopher and Steven for explaining and preparing such great material!

Would give no stars if possible!
Ordered an item from the company and it failed to arrived. Emailed for an updated with no reply. Followed up with 2 phone calls, always promised a call back but never received. Eventually spoke with someone and arranged a refund which has not been received yet, nor has a reply to a further follow up email.
DO NOT ORDER FROM THIS COMPANY! Absolutely no customer service!

Do Not Use

I placed an order for 4 polo shirts on 29/03/2026 and, over six weeks later, I have still received nothing.

During this time, I have contacted Traindirect multiple times on 0330 223 5596 and have been given a different excuse on almost every occasion — told items would be sent “by the end of the week”, then “by the end of next week”, then “definitely by Friday”. I was also told delays were due to illness, being away, and even being on holiday, yet no actual progress was made.

My latest call was particularly disappointing. A female answered stating she was not from Traindirect but would ask someone to call me back, before passing me to someone else who repeated the same promise that someone would contact me. Once again, no resolution.

The frustrating part is that I have used this company many times before without any problems, which makes this experience even more disappointing. The lack of communication, repeated false promises, and complete failure to fulfil the order has been unacceptable.

Due to the continued delays and no clear resolution, I had no choice but to source the items elsewhere at additional cost to myself, meaning I am still left out of pocket because of this.

As I have now lost confidence that this order will ever be delivered, I have had no option but to start the process of reclaiming my money through my bank.

Sadly, based on this experience, I would not recommend using this company.

It was a great experience, effectively participate and learn by doing with equipment, which gives proper clarity. Trainer was quite experience and deeply explained the content.
It was amazing experience to be a part of training.

It was a amazing experience which we all practically did how to use it. Well traind..our trainer was well presented.

The training on PEG training was enlightening and the trainer took his time to explain.

The lads went above and beyond to help me get the right uniform and training details I needed. Booked onto the course now and my uniform is on its way for me passing. Can’t thank them enough!!!