TrainAway Reviews 

143
•
TrustScore 4 out of 5

3.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 3 out of 5 stars

Good service. Good showers. Old equipment for weight training… in my opinion this gym has totally wrong focus… cardio area is huge and almost nobody was using it… but the other equipment is on tiny sp... See more

Rated 5 out of 5 stars

Awesome gym. Has everything you need from machines to free weights to Pts on hand if needs be. If you feel there might be a language barrier simply download the app and book and pay online however for... See more

Rated 5 out of 5 stars

Huge facility with just about any equipment imaginable, plus an indoor pool and a rooftop outdoor pool with a great view. I'm in my mid-50s and in reasonably good shape; the crowd at this gym was on... See more

Rated 4 out of 5 stars

Used this gym with a one day pass that cost me €10 as I was visiting Porto and wanted a workout.. Facilities are decent and catered for my weight training and cardio needs. I needed to do a bit o... See more

Company replied

Company details

  1. Fitness and Nutrition Service

Written by the company

TrainAway is the easiest way to find and get access to fitness clubs everywhere. Visit TrainAway the worlds largest gym database and find your next workout.


Contact info

3.9

Great

TrustScore 4 out of 5

143 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

3.9

All reviews

(143)

0 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Recommende App should be more sponsorized

Perfect App, it was absolut usefull. I’ve alrrady use twice and I will follow to use it. Just book the club and activate the pass the day of the training at the reception desk. No worries no paper at all.

15 November 2019
Unprompted review
TrainAway logo

Reply from TrainAway

Hi CS,

Thanks for the kind words.

I hope we can help you out again in the future.

Best
Kristian

Rated 4 out of 5 stars

Clean, quick and simple to use

Very simple, practical and hassle free app.
The only down side is there’s still a lot of lack of local partners in a lot of major cities. Hopefully it will keep growing at a good pace.

8 November 2019
Unprompted review
TrainAway logo

Reply from TrainAway

Hi Bruno,
Thank you so much for the kind words and we and super glad that we could help you out.
We are doing our very best to grow the platform and more partners will soon join the platform.
Enjoy.
Best
Kristian

Rated 4 out of 5 stars

A good all-round gym with a selection…

A good all-round gym with a selection of treadmills, bikes, rowing machines, free weights and various classes. A good atmosphere and a decent standard of cleanliness. Only slight issue was buying a day pass was a bit complicated.

2 November 2019
Unprompted review
Rated 4 out of 5 stars

Great app, but could use more gym options

It’s a great app that provides a much-needed service. My main complaint is that not all cities have enough options, which I would guess is something that will get better as the partnership network expands.

26 October 2019
Unprompted review
TrainAway logo

Reply from TrainAway

Hi Steve
Thanks for the review and great that you liked our service!
We are doing our best to grow the network and new gyms are joining the platform weekly.
Please write to us if you have on info@trainaway.fit any suggestions for gym partners or cities that you think we should consider.
Thanks again and have a great day.
Best
Kristian

Rated 2 out of 5 stars

Good idea but doesn’t work well

I really like the idea of your app but every time i go to use it, it fails and i cannot use it in the end or somekind of a problem is with the app. Also the customer service agents are not very familiar with the systems or service recovery techniques so they also cannot help. I would happily keep on using your app if it worked bulletproofly :)

22 October 2019
Unprompted review
TrainAway logo

Reply from TrainAway

Hi Mariek,
Thanks for the feedback and we are sorry about the inconvenience.
I can see that the mail intended for you never got send so I have written you an email to make sure the error is fixed ASAP and so we can make it completely bulletproof.
Looking forward to hearing from you.
Best
Kristian

Rated 5 out of 5 stars

Suwoop

Brought me huge relief when I was able to quickly download the app, sign up and pay for a casual entry on the spot. Can’t ask for much more

17 October 2019
Unprompted review
Rated 5 out of 5 stars

Terrific Water Power class!

I was extremely happy to find a dynamic, “aqua power” water class at Mt. Auburn this morning! The instructor is excellent. Thank you, Dorie Behrman, for a great workout! The club is friendly, immaculately clean and well-run.

1 October 2019
Unprompted review
TrainAway logo

Reply from TrainAway

Hi Barbara,
Great to hear that you had a great workout at one of our partners.
We hope to be able to help you out again in the future.
Thanks for letting us know.
Best
Kristian

Rated 1 out of 5 stars

I love the idea of this app but it did…

I love the idea of this app but it did not work for me in practice. I purchased a daypass but when I showed up (with the pass in hand) at the gym, they had no idea what it was and had never heard of TrainAway. More outreach is definitely needed.

30 September 2019
Unprompted review
TrainAway logo

Reply from TrainAway

Hi,
Thank you for your feedback. We are always striving to provide the best possible experience, so I am sorry to hear you faced a challenge using TrainAway.
I would be grateful if you contact me at info@trainaway.fit so we can solve this challenge as soon as possible, and make sure it won't happen again.
Best,
Bobby

Rated 2 out of 5 stars

You can only use the gym if you…

You can only use the gym if you download the app. If you show up with cash they send you away! Bring a towel and lots of water- no wipes, tissues or water taps provided. Over crowded at 11am and bad layout. No music playing

27 September 2019
Unprompted review
TrainAway logo

Reply from TrainAway

Hi Robert,
Thanks for your review and we are sorry to hear that you had a bad experience at one of our partners.

Our platform currently only runs through our App which is available for iOS and Android devices.
Soon though we will offer access to the platform via your mobile browser.

Thanks for sharing your feedback and I hope you will give us a second chance in the future.

Best
Kristian

Rated 5 out of 5 stars

Awesome gym

Awesome gym. Has everything you need from machines to free weights to Pts on hand if needs be. If you feel there might be a language barrier simply download the app and book and pay online however for some random reason once you activate the pass you have 2hrs to get to the gym so don't activate until your on your way lol

25 September 2019
Unprompted review
Rated 3 out of 5 stars

It was okay.....

It was okay. Dumbells handles are gross, broken and taped up, dont know what is growing in those handles.
Nothing to wipe equipment when I was done, which leads me the beleive it's all filthy. No water fountain? It was quite spacious.

22 September 2019
Unprompted review
TrainAway logo

Reply from TrainAway

Hi Brian,

Thank you for your review and I am sad to hear it was not all perfect.

Please do not hesitate to write to us at info@trainaway.fit so we can learn about the experience in more details. We strive to improve our service so we would love to hear your feedback.

Have a great day and we look forward to hearing from you.

Best
Kristian

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look