The staff — especially Anne, with whom I was in contact — was very helpful. She assisted me in adjusting my order after I made a mistake while placing it. She patiently explained everything and guided... See more
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Super service once again. This time the delivery was troublesome but Trailerunstore was very helpful and customer minded. Quick and friendly replies. I highly recommend them. The team us doing a gre... See more
Such amazing customer service deserves to be promoted. I bought the wrong size of shoes (my bad) and after asking for a change, they replied quickly and efficiently. Now I have the right size at h... See more
My shoes arrived so fast! I loved the handwritten note too. I found the shipping packaging had a sweet personal touch. Shoes are exactly what I expected. All went perfectly. Thanks!
Company details
Written by the company
Wij zijn dé Trailrunning speciaalzaak van Nederland met het grootste assortiment trailschoenen, kleding, racevesten en GPS horloges. Bestellen via onze webshop is veilig, snel & eenvoudig
*Op werkdagen voor 17.00 uur besteld en betaald, dezelfde dag verzonden
*Gratis verzending v.a. € 50,-
*Afterpay
*Gratis ruilen voor een andere maat of product
*Gratis verzending v.a. € 50,-
*100 dagen retourtermijn
*Op werkdagen voor 17.00 uur besteld en betaald, dezelfde dag verzonden
Contact info
Stationsplein 5, 2405BK, Alphen a/d Rijn, Netherlands
- 085 0478600
- info@trailrunstore.com
- trailrunstore.com
4.9
Excellent
4K reviews
Replied to 50% of negative reviews
Typically replies within 24 hours
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See how their reviews and ratings are sourced, scored, and moderated.
Amazing service
9 January 2026
Hard to find wide shoes
Hard to find wide shoes, so glad they had stock and on sale! The shipping was quick. Personal hand written note, a nice touch.
29 November 2025
On time delivery with great service
2 November 2025
Excellent Service and Fast Delivery
The staff — especially Anne, with whom I was in contact — was very helpful. She assisted me in adjusting my order after I made a mistake while placing it. She patiently explained everything and guided me in finding the most suitable product for my needs. Once finalized, the order was shipped quickly with fast delivery.
10 August 2025
Trailrunstore if you’re looking for more!
Goede communicatie, betrouwbaar; what you see is what you get! Snelle levering!
2 June 2025
High quality
The service is always prompt and the products are high quality; thank you for being so courteous.
1 May 2025
Great product, great company.
Great product, good customer support, speedy delivery and priced right.
10 March 2025
good product,good seller
I've done several workouts with the device and am satisfied.Quick and professional service.I recommend.
12 February 2025
Good products and good services.
14 December 2024
Product exactly as espected.
Product exactly as espected.
Following of delivery in direct.
1 October 2024
Super breed assortiment trailrun en top medewerkers …
Super breed assortiment trailrun and hardloop spullen. Kom al jaren hier en assistentie is geweldig
6 August 2024
Such amazing customer service!
Such amazing customer service deserves to be promoted.
I bought the wrong size of shoes (my bad) and after asking for a change, they replied quickly and efficiently.
Now I have the right size at home.
Definitely buying again with TrailRun.
3 June 2024
Website needs a lot of technical work
I think the website needs a lot of work as the navigation was not smooth and simple. Here are some technical UX design suggestions for the website:
a. User account should be able to show previous orders placed.
b. The stock that is not available should clearly show out of stock. The stock difference must be auto-updated.
c. The product category should be exclusive. Socks in the men section should not display socks for women.
2 May 2024
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