TradingShenzhen Reviews 

11,087
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 787 reviews, reviewers overwhelmingly had a great experience with this company. Many customers frequently praise the exceptionally fast shipping times, highly competitive prices, and the top-notch quality of the flagship devices received. Buyers deeply appreciate the transparent product descriptions, helpful included accessories, and the secure packaging that ensures items always arrive in pristine condition. However, some people mentioned that shipping and order processing could occasionally take significantly longer than expected. A few reviewers also experienced frustrating communication hurdles or noted sparse tracking updates during international transit. Other consumers encountered minor challenges with support responsiveness when trying to resolve specific post-purchase issues.

What people talk about most

Product

Consumers find product to be positive, highlighting great prices and access to configurations not sold... See more

Delivery service

Clients share positive opinions on delivery service, highlighting impressively fast shipping times and secure... See more

Order

Users describe positive interactions with order, highlighting smooth and straightforward purchasing... See more

Price

Customers consistently note positive experiences with price, highlighting significant savings and deals... See more

Quality

People report positive experiences with quality, highlighting top-notch standards and excellent conditions... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Even tho there are some downsides to having a Chinese rom phone, tradingshenzen is completely transparant about it which I really appreciate. The shipping was faster than I expected, since I was fu... See more

Company replied

Rated 5 out of 5 stars

I had read some negative reviews about delayed deliveries and faulty products, so I was a little worried when I placed my order. However, everything turned out great for me. The phone arrived saf... See more

Company replied

Rated 5 out of 5 stars

The package arrived in Central Italy in just 10 working days (excluding Saturdays and Sundays), super protected by flawless bubble wrap packaging. Inside, along with the phone, I found some very welco... See more

Company replied

Rated 5 out of 5 stars

Everything went perfectly well. The brand new device arrived in good condition within forecasted timeline. As promised without any customs clearance cost on buyer's site. Description of OS is exact... See more

Company replied


Company details

  1. Cell Phone Store

Written by the company

TradingShenzhen sells high quality smartphones, tablets and other accessories from China. We offer German and English support, aftersale service and reasonable price.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

11K reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 97% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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4.7

All reviews

(11,087)

1,330 reviews in the last 12 months

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Rated 1 out of 5 stars

Warning long delivery

Warning! I bougt a exhoust pipe with standard shipping, nobody told me the delivery time would be three months!
Now i have to buy another pipe to get my back on the road. And that shitty company won’t refund me for this inconvenience. They are blaming the shipping method, but the truth is they took one and a half month to make the order and get the pipe to the shipping company. Never ever buy anything from shenzhen

9 April 2026
Unprompted review
TradingShenzhen logo

Reply from TradingShenzhen

Sorry, I think you have the wrong shop. Sadly, some other shops have als Trading and Shenzhen in their name. Have you bought something at www.tradingshenzhen.com? If so, what is your reference order id, as we never had a customer, that waited 3 months and we are not shipping, all packages go through airplane.

Rated 5 out of 5 stars

They where fast and the delivery was in…

They where fast and the delivery was in perfect condition so it's all good for me

29 April 2026
Unprompted review
TradingShenzhen logo

Reply from TradingShenzhen

Hey Ricky, we're delighted you had such a smooth experience! Super glad the delivery was quick and everything arrived in perfect condition. Hope you enjoy your product and we'll be here if you need anything else.

Rated 5 out of 5 stars

So far so good!

After about two weeks of use, I can only recommend both the laptop (RedmiBook Pro 14 (2025 Edition) - Intel Ultra 7 - 32GB/1024GB) and the shop. Fast delivery and constant tracking updates. One small issue was resolved immediately via a single email to support (missing Windows Pro key).

28 April 2026
Unprompted review
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Reply from TradingShenzhen

Hi Bartosz! We're delighted you're enjoying your RedmiBook Pro and had such a smooth experience with us. Thanks for sharing how quickly we resolved the Windows Pro key issue and for your kind words about our tracking and delivery. Hope you continue to enjoy your new laptop!

Rated 5 out of 5 stars

Bought a Vivo X300 Ultra 1TB (China…

Bought a Vivo X300 Ultra 1TB (China Version) in Germany, absolutely no regrets. Fast delivery (much quicker than predicted), fantastic phone. Won't be my last purchase here for sure!

7 April 2026
Unprompted review
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Reply from TradingShenzhen

Hi Alexander, we're delighted you're enjoying your Vivo X300 Ultra! Thanks for sharing such positive feedback about the quick delivery and the phone. We look forward to helping you find your next great tech purchase. Cheers!

Rated 5 out of 5 stars

Very good service

Very good service

11 March 2026
Unprompted review
TradingShenzhen logo

Reply from TradingShenzhen

Thanks for your awesome feedback, Jalal! We're delighted you had a great experience with our service. We hope to continue delivering top-notch support whenever you need us.

Rated 5 out of 5 stars

Great store for Polish customers.

Ordered Vivo x300 pro. Time from purchase to delivery was only 9 calendar days, which is even less than expected. Paid price = final price. No customs or other fees added. And last but not least - integrated with Przelewy24 so you can pay with Blik or any bank, without need for a credit/debit card.
Of course no issues with ordered good. Totally recommend.

6 April 2026
Unprompted review
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Reply from TradingShenzhen

Dzięki, Lukaszu! We're delighted you had such a smooth experience with your Vivo x300 pro purchase. Your feedback about quick delivery and seamless payment options means a lot to us. We hope you continue enjoying your new device!

Rated 5 out of 5 stars

Perfect delivery to Spain

Perfect delivery to Spain. 3 weeks. Great comunication about tracking. Trank YOu. Perfect packing.

27 April 2026
Unprompted review
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Reply from TradingShenzhen

Hi Luis, we're delighted you had a smooth experience! Thanks for highlighting our careful packaging and tracking communication. We love making deliveries across Spain and hope you enjoy your product. We look forward to serving you again.

Rated 5 out of 5 stars

Ordered a Xiaomi Buds 5 Pro

Ordered a Xiaomi Buds 5 Pro - ANC - 8h battery life and it was perfect condition with really fast delivery and great communication. The products are original with a good attractive prices.

22 April 2026
Unprompted review
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Reply from TradingShenzhen

Hi Norberto, we're delighted you're enjoying your Xiaomi Buds 5 Pro! Thanks for highlighting our fast delivery and original products. We hope these earbuds continue to provide great sound and performance for you.

Rated 5 out of 5 stars

Ordered a Xiaomi 17 ultra and it was…

Ordered a Xiaomi 17 ultra and it was perfect condition with really fast delivery and great communication

16 April 2026
Unprompted review
TradingShenzhen logo

Reply from TradingShenzhen

Hey Milo, we're delighted you're happy with your Xiaomi 17 ultra! Speedy delivery and smooth communication are always our goal. Hope you enjoy your new device and we'd love to help you again anytime.

Rated 5 out of 5 stars

Ordered the X300 Ultra & G2 kit

Ordered the X300 Ultra & G2 kit. They package everything really well which is nice. No custom duties, as promised.

Shipping times to NL:
X300 Ultra - shipped with 4PX - ordered 8 April, claimed shipping 10 April, 4PX recieved 11 April, delivered 18 April (total 10 days)
G2 Photo kit - shipped with EMS/China Post/GOFO Netherlands (last-mile) - ordered 14 April, claimed shipping 16 April, China Post recieved 19 April, delivered 24 April (total 10 days)

Time to ship can be improved, but they use quick to deliver partners.

What is a bit unfortunate is that the price of the phone got €70 cheaper in the meantime. But hey, that's the price of being early i guess.

8 April 2026
Unprompted review
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Reply from TradingShenzhen

Hi Jordy, we're glad the X300 Ultra and G2 kit arrived safely and met your expectations! Appreciate your detailed feedback about shipping and packaging. We'll take your note about shipping times on board for future improvements. Hope you enjoy your new devices!

Rated 5 out of 5 stars

It's the second phone that i buy here…

It's the second phone that i buy here and the experience so far it's very good.
Recommend it. Thank you.

26 April 2026
Unprompted review
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Reply from TradingShenzhen

Hi David, we're delighted you've had such a positive repeat purchase experience with us! Your continued trust means a lot. We hope you enjoy your new phone and look forward to serving you again in the future.

Rated 5 out of 5 stars

I ordered a Redmi k80 ultra from them…

I ordered a Redmi k80 ultra from them and everything turned out great, had to wait about a week and a half to get my phone and everything with it was fine. Paid no import fees.

3 April 2026
Unprompted review
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Reply from TradingShenzhen

Thanks for sharing your experience, Ortagular! We're delighted you're enjoying your Redmi k80 ultra and that the delivery went smoothly without any import hassles. Hope the phone continues to serve you well, and we look forward to helping you again in the future.

Rated 5 out of 5 stars

Very fast delivery and the phone is…

Very fast delivery and the phone is what is described

20 April 2026
Unprompted review
TradingShenzhen logo

Reply from TradingShenzhen

We're delighted you're happy with your purchase! Thanks for highlighting the quick delivery and noting the phone matches its description. We aim to keep providing excellent service like this, so we hope you'll choose us again.

Rated 5 out of 5 stars

I brought a xiaomi 17 Ultra from this…

I brought a xiaomi 17 Ultra from this company everything was as described.

24 February 2026
Unprompted review
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Reply from TradingShenzhen

Hi Josué! We're delighted you're happy with your Xiaomi 17 Ultra and that everything matched our description. Thanks for taking the time to share your positive experience. We hope you enjoy your new device and look forward to serving you again.

Rated 5 out of 5 stars

Very satisfied with the product

Very satisfied with the product, quick delivery, and perfect prices!

23 April 2026
Unprompted review
TradingShenzhen logo

Reply from TradingShenzhen

We're delighted to hear you had such a great experience! Your feedback about our quick delivery and competitive pricing means a lot to us, Ermis. We look forward to serving you again in the future.

Rated 5 out of 5 stars

Xiaomi 17 ultra

Bonjour,

Premier achat effectué chez tradingshenzhen et pas déçu du tout et je recommande.
A première vu on peu douter de leur site car il propose des articles avec des prix très attractifs.

Après quelques recherches et de nombreux avis positifs sur truspilot et autres réseaux.
J'ai commandé un Xiaomi 17 ultra et j'ai était très agréablement surpris de l'efficacité, la qualité et la rapidité.

Après avoir reçu mon paiement j'ai été livré en 6 jours en métropole ce qui est excellent.
Une fois sur le territoire français j'ai été livré par la poste directement en boîte aux lettres.

Colis très bien emballé et livré avec un adaptateur secteur UE

Le téléphone a été livré avec SetEdit (application qui permet d'avoir les applications dans sa langue) et Play Store d'installé.

Très bonne prise en main et aucun soucis depuis.
Aucun problème pour transférer mes données de mon ancien téléphone à mon nouveau.

La 5G fonctionne très bien sur le territoire français (la poste mobile) pour ma part.

Rien a dire sur le service client étant donné que je n'ai pas eu à les contacter.

Merci Tradingshenzhen, et je recommande fortement à bientôt 😉.

Hello,

First purchase made from tradingshenzhen and I'm not disappointed at all; I recommend them.

At first glance, you might doubt their website because they offer items at very attractive prices.

After some research and numerous positive reviews on Trustpilot and other networks,

I ordered a Xiaomi Mi 17 Ultra and was very pleasantly surprised by the efficiency, quality, and speed.

After receiving my payment, I was delivered in 6 days to mainland France, which is excellent.

Once in France, it was delivered by mail directly to my mailbox.

The package was very well packed and included an EU power adapter.

The phone came with SetEdit (an application that allows you to have apps in your language) and the Play Store pre-installed.

It's very easy to use and I haven't had any problems since. I had no issues transferring my data from my old phone to my new one.

5G works perfectly in France (La Poste Mobile) for me.

No complaints about customer service since I haven't had to contact them.

Thanks Tradingshenzhen, and I highly recommend them. See you soon! 😉

16 March 2026
Unprompted review
TradingShenzhen logo

Reply from TradingShenzhen

Merci Tintin pour ce témoignage détaillé et enthousiaste ! Nous sommes ravis que votre Xiaomi 17 Ultra vous satisfasse pleinement et que la livraison rapide ait répondu à vos attentes. N'hésitez pas à nous recontacter si vous avez besoin d'autre chose.

Rated 5 out of 5 stars

Always the best experience!!

3rd time that I'm purchasing from TradingShenzhen and it's always a very good experience. They are always trusted, always fast and always have the best prices and the best products to date. Payment was easy, delivery faster than expected and the Earbuds sealed in perfect condition. Not sure if this experience could get any better with TradingShenzhen. Thank you and keep up the good good work!!

15 April 2026
Unprompted review
TradingShenzhen logo

Reply from TradingShenzhen

Hi Dimitris! We're truly delighted you've had such a great experience with us three times running. Your feedback about our fast delivery and quality products means a lot. We look forward to continuing to meet your expectations in the future!

Rated 4 out of 5 stars

Good overall experience, but minor issue with accessory

However, I was surprised to find that the included case, which came in a separate package, had a small dent and a light scratch. For a brand new accessory, this was disappointing and not what I ex

Apart from that issue, everyth

31 March 2026
TradingShenzhen logo

Reply from TradingShenzhen

Hi Fikret, we appreciate you sharing your honest feedback about the product. We're sorry to hear the case arrived with a small dent and scratch. We'll look into our packaging to prevent this in the future. Hope you still enjoy the rest of your purchase!

Rated 5 out of 5 stars

Xiaomi original cover case

Received xiaomi 17 cover case in original Xiaomi carton packing. Delivery speed is good as promised, quality of case - original. Color was a little brighter than in a picture, I expected to have more dark, but product it self perfect quality and same color pallet as by IPhone))
Best point there is no other offer on the market for original cover case.

18 April 2026
Unprompted review
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Reply from TradingShenzhen

We're delighted you're happy with your Xiaomi case! Thanks for highlighting the original packaging and quick delivery. It's great to hear the color and quality met your expectations. We look forward to serving you again in the future.

Rated 5 out of 5 stars

Everything was as expected!

Everything was as expected!

20 April 2026
Unprompted review
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Reply from TradingShenzhen

Everything was as expected!

Glad everything met your expectations, Marius! We appreciate customers like you who take a moment to share positive feedback. Looking forward to serving you again in the future!

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