I have used TUS for a number of UFH projects now. Always find pricing keen, followed by good service. Design & communication was excellent at all stages.
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
We love working with Trade Underfloor Heating. Our contact is Jack and he is fantastic. I would highly recommend TUS for your underfloor heating requirements. They are constantly updating and inno... See more
Company replied
Excellent service Quick delivery and everything I wanted was despatched, while others said they could not source
Company replied
I Just wish every company were like TUS and had an Ian . Ian has been so helpful throughout the process of buying my underfloor heating took the Time over various calls to explain what I needed. And... See more
Company details
Written by the company
At Trade Underfloor we specialise in the design and supply of energy efficient underfloor heating systems for new and existing homes. We work closely with hundreds of heating installers and property developers around the UK on residential and commercial developments of all sizes and our systems have featured in award winning developments and on Channel 4’s Grand Designs and Restoration Man. Our mission is to create a greener future by heating homes more sustainably. We supply a comprehensive range of underfloor heating systems, components, heating controls and more. Find out more at www.tradeunderfloor.co.uk
Contact info
Unit 4 Boundary Lane, DE11 7FU, Woodville, United Kingdom
- 01283 850040
- info@tradeunderfloor.co.uk
- tradeunderfloor.co.uk
People also looked at
Barn conversion
I have used TUS for a number of UFH projects now.
Always find pricing keen, followed by good service. Design & communication was excellent at all stages.
23 March 2026
Unprompted review
Reply from Trade Underfloor
Hi Robert, thank you so much for the positive feedback. It's been a pleasure working with you on several projects now and we look forward to partnering on many more in the future.
Regards
Zoe, Customer Services.
Excellent service
Excellent service
Quick delivery and everything I wanted was despatched, while others said they could not source
1 April 2026
Unprompted review
Reply from Trade Underfloor
Hi Paul, thank you for taking the time to leave a review. We're pleased to hear that everything you needed was in stock and delivered on time. We look forward to working with you again soon.
Regards
Zoe, Customer Service Team
Reply from Trade Underfloor
Hi Georgia, many thanks for the positive feedback.
Regards
Zoe, Customer Service team.
Always great service!
2 April 2026
Unprompted review
Reply from Trade Underfloor
Hi Dean, thank you for taking the time to leave a review. We appreciate your feedback.
Regards
Customer Services.
Good product and great after sales…
Good product and great after sales support
2 February 2026
Unprompted review
Reply from Trade Underfloor
Hi Stuart, thank you for the positive feedback, we appreciate your comments.
Regards
Zoe, Customer Service Team.
Great service
The technical assistance and advice received was very helpful. The products supplied were of excellent quality and at a competitive price. Everything arrived on time and overall the service received was excellent
31 March 2026
Unprompted review
Reply from Trade Underfloor
Hi Roger, thank you for taking the time to leave a review. We're delighted to hear that you had a 5 star experience and we look forward to working together again soon.
Regards
Zoe, Customer Service Team.
Would use Trade Underfloor agin
My item arrived well packaged and in good time. The website was easy to navigate and the item I bought had a good specification page
7 March 2026
Unprompted review
Reply from Trade Underfloor
Hi Carl, many thanks for the positive feedback. We appreciate you taking the time and hope to hear from you again soon.
Regards
Zoe, Customer Services.
Staff always helpful and friendly
Staff always helpful and friendly. Quality products and speedy deliveries.
2 March 2026
Unprompted review
Reply from Trade Underfloor
Hi Emma, many thanks for the positive feedback. It's a pleasure to work with you on a regular basis. We appreciate your time and we look forward to hearing from you soon.
Regards
Zoe, Customer Services.
Ian was incredible help from start to…
Ian was incredible help from start to finish. Great communication, great customer service and a lot of patience!
27 March 2026
Unprompted review
Reply from Trade Underfloor
Hi Matthew, that's great to hear! Thanks for the positive feedback. I will ensure your comments are passed on to Ian.
Regards
Zoe, Customer Services.
Prompt attention and friendly service
Prompt attention and friendly service. ALways there to help with queries and quick turnaroyund
26 March 2026
Unprompted review
Reply from Trade Underfloor
Hi Jill, many thanks for your feedback. It's a pleasure working with you on a regular basis and we look forward to hearing from you soon.
Regards
Zoe, Customer Services.
We love working with Trade Underfloor…
We love working with Trade Underfloor Heating. Our contact is Jack and he is fantastic. I would highly recommend TUS for your underfloor heating requirements.
They are constantly updating and innovating. We buy a lot of overlay systems from them which we love but just recently they have made them even better.
Darren
Marble Construction
26 March 2026
Unprompted review
Reply from Trade Underfloor
Hi Darren, thank you for taking the time to leave a review. We're delighted to receive such positive feedback and, in particular, regarding your experience of working with Jack.
I'll make sure Jack sees your comments and we look forward to working together with you on many more projects in the future.
Regards
Zoe, Customer Services.
Very helpful great service and product
26 March 2026
Unprompted review
Reply from Trade Underfloor
Hi Nick, thank you for taking the time to leave a review. We're pleased to hear you had a 5 star experience with Trade Underfloor and we look forward to hearing from you again soon.
Regards
Zoe, Customer Services.
I Just wish every company were like TUS…
I Just wish every company were like TUS and had an Ian . Ian has been so helpful throughout the process of buying my underfloor heating took the Time over various calls to explain what I needed. And the best way to fit. He's sent me guides and pictures made the process so easy. He went above and beyond and I would recommend this company to anyone looking to buy the comments for their underfloor heating system well done TUS
27 November 2025
Unprompted review
Experience was great
Experience was great, good communication and delivered on time. Would use again.
19 November 2025
Unprompted review
Impressive exceptional service from TUS
I was so impressed with Jack at TUS who delivered exceptional service from the very first inquiry right through to finishing the job. He went well beyond what you’d normally expect, offering clear, practical guidance on how to approach a tricky underfloor heating job. His combination of genuine friendliness and professional expertise made the whole process far easier and more reassuring. I couldn’t recommend TUS more highly.
16 November 2025
Unprompted review
Excellent company
I've been dealing with Ian at TUS. Excellent communication, always on the other end of the phone. Fast delivery and if there any issues, they are sorted extremely quickly. Would not use anyone else.
Patrick Mc
Atherton, Manchester
11 December 2024
Unprompted review
Great all round service and the…
Great all round service and the communication is second to non
Keep up the great work
Phillip
Nottingham
19 January 2024
Underfloor project
Always helpful with sales and after sales prompt delivery and good product
15 January 2024
They were very informative and helped…
They were very informative and helped to locate the part I needed straight away. I now have the part in time to have my UFH repaired. I would definitely use them again!
11 December 2023
Reply from Trade Underfloor
Hello,
Thank you very much for the positive feedback. We're delighted you were happy with your experience.
Regards,
Customer Services
Excellent and prompt service, good quality kit
Excellent and prompt service, good quality kit. Only qualifying factor was this time that a few items were missed out from the delivery and had to be chased.
30 November 2023
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.