Traders Connect Reviews 352

TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptional customer service, highlighting the staff's helpfulness, friendliness, and efficiency in resolving issues. Many people appreciate the quick response times and the ease of getting assistance from knowledgeable human agents. The user experience is frequently described as straightforward, with an intuitive interface and easy setup, making the platform accessible even for beginners. However, some customers reported dissatisfaction with the service, citing instances where they received incorrect information from support staff or experienced delays in receiving refunds. A few other people also felt that the service was unreliable at times, particularly regarding trade copying functionality, and some were unhappy with the company's decision to drop MT4/5 support with short notice.

What people talk about most

Customer service

Reviewers mention positive feedback about customer service. Many customers praise the support team for being... See more

User experience

Customers had positive experiences with user experience. Many reviewers praise the clean, intuitive UI and... See more

Service

Consumers find service to be ambiguous, with some praising it as reliable, fast, and offering excellent... See more

Staff

People report positive experiences with staff. Customers consistently praise the support team for being... See more

Response time

Reviewers highlight positive aspects of response time. Many customers praise the support team for their quick... See more

Reviews shaping this summary

Rated 5 out of 5 stars

iv been using their service for good few months now and its nothing short of brilliant. Its hassle free, great UI, great customer service (they ping you back by name, which is sweet) Most important... See more

Rated 5 out of 5 stars

I was using Traders Connect for months until MT4 and MT5 was removed, and had to try and find an alternative. Which i did, but the UI etc are terrible on the others (in my opinion). It's super... See more

Rated 5 out of 5 stars

The customer service team is awesome. If I have any issues, I always feel confident in reaching out. Though, most times the information is already available on YouTube or the rest, but I'm the typ... See more

Rated 5 out of 5 stars

Excellent company and excellent product. The copier works exactly as it should, with an array of settings to customise to your exact needs. For a copy trading beginner, the videos are brilliant, clear... See more


Company details

  1. Software Company

Written by the company

Traders Connect is the leading Trade Copier on the market. Built on the latest cloud technology, our platform is designed for speed and scale, allowing us to grow, all while maintaining near instant execution speeds. We're constantly adding new features, and we welcome all users to provide feedback via Live Chat or our Feature Request option. We are here for you, the user, we're building our platform to serve you and your trading. On average our platform executes trades in under 40ms , this includes broker communication, something unheard of in this industry. Being built on the latest cloud technology makes us fast, reliable, and ready to handle any load. Our team can easily scale our platform to meet demand. If you ever need support, our team are available day and night via live chat or Telegram, open from 07:00 to 22:00 (GMT) we are always happy to help. Head on over and give us a try, we're sure you'll be pleased!


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

352 reviews

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Replied to 85% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

Traders connect support assistance its…

Traders connect support assistance its one of a kind! Fast and reliable, amazing work guys keep up the pace! You will come far! Specially i would like to say Griff he is amazing!!! Oh forgot to mention Platform as well, its working really sharp and trades are connecting immediately without any delay i had no issues so far! All the best!

6 February 2025
Unprompted review
Rated 5 out of 5 stars

Perfect!

Very good

First company I see which copies 99,8% perfect. As I do not use for prop trading but for actually my own private accounts. Therefore, need it to be copied perfect, and this company offers this for me.

Greetings!
Kelvin

30 January 2025
Unprompted review
Rated 5 out of 5 stars

I’ve been using Traders Connect for…

I’ve been using Traders Connect for over a year now. I love their product and their customer support is just as good. Any issues I run into are quickly resolved.

I can’t recommend anything better than TC

31 January 2025
Unprompted review
Rated 5 out of 5 stars

Superb

I’ve had this product for less than a day and it’s hands down the best trade copier I’ve ever seen - and I’ve used several in the past. Completely intuitive, excellent mapping feature for dealing with the same asset represented by different symbols in master/slave, lightning fast and more things that would make this review far too long. Being cloud based it’s completely faff-free. If you are looking for a trade copier, look no further.

28 January 2025
Unprompted review
Rated 5 out of 5 stars

Best service

This is the best copy trading software that I've experienced. The team constantly listens to their customers and implements features that we traders find useful. They support all, or almost all, platforms, which is great for cross-platform copying. Ben from customer support is amazing—always answers quickly and is there to help with my questions. Genuinely, I'm having an amazing experience.

25 January 2025
Unprompted review
Rated 5 out of 5 stars

Reliable Platform with Excellent Support and Features

I have been using Trader Connect for days, and my experience has been very positive overall. The platform offers a seamless and efficient way to manage trades, and the features are highly user-friendly.

One aspect I appreciate most is the Equity Protection settings, which provide an added layer of risk management. Although I initially faced some challenges with the settings, the support team was incredibly helpful in guiding me to resolve the issue promptly. Their responsiveness and expertise were commendable.

Trader Connect’s interface is intuitive, and the tools available cater well to both novice and experienced traders. The ability to customize settings like trade copying and risk management ensures flexibility and control over trading activities.

I highly recommend Trader Connect to anyone looking for a reliable and efficient trading platform. It’s a game-changer for traders seeking to enhance their trading strategies with ease.

14 January 2025
Unprompted review
Rated 5 out of 5 stars

Griff-Ellis was super helpful

Griff-Ellis was super helpful. Prior to the chat I had worked on the issue for probably an hour; brain was fried. When I reached out to him, he remained on stand-by until the issue was completely resolved, and connection was confirmed. I had multiple questions, and sometimes even after a response is given, I have to ask the question another way to ensure I understand. He was patient and response time was quick.

8 January 2025
Unprompted review
Rated 5 out of 5 stars

it doesn’t get better!!!

Very amazing service and staff, Griff-Ellis was quick and thorough with explanation. Sent my query and received a response no more than 4 minutes later. Amazing, hope they go far!

8 January 2025
Unprompted review
Rated 4 out of 5 stars

Great copier, but lacks fundamental feature.

Great copier with fast execution and a variety of options.

However, I was slightly disappointed to discover that risk can only be set per account, not per symbol. For a trade copier like this, per-symbol risk management should be a fundamental feature.

Its absence may deter many potential users. That said, if you don't require this functionality, the copier performs exceptionally well.

Updated: 3 stars was too harsh. Edited to 4 stars.

2 January 2025
Unprompted review
Traders Connect logo

Reply from Traders Connect

Hi Bahou,

Sorry you feel that this feature alone warrants a 3-star review. We work very hard to keep users happy and always aim for 5* reviews!

I can confirm that per-symbol risk settings are planned, and we're hoping to implement them very soon.

That said, our team can help you add overrides to achieve the desired risk settings in most cases. Please reach out to support, we'd be happy to help.

Rated 5 out of 5 stars

True professionals

I just started the service and have connected three accounts so far: One server and two clients. Very simple to set up and quick execution. I like the cloud solution as it doesn't require you to set up multiple connections from your MT4/5 account, on multiple charts, to all the client accounts. Even though still in beta, adding Matchtrader & Trade Locker means I can connect all my accounts. Also, responsive customer service.

24 December 2024
Unprompted review
Rated 4 out of 5 stars

Really fast and easy to set up

Really fast and easy to set up. You can customize settings for each account, like adjusting lot sizes or excluding certain currencies. The trades copy almost instantly, which is perfect for time-sensitive strategies and what I was looking for. Maybe the only thing missing is more advanced risk management options per instrument, but overall it's a good tool for scalping copiers.

1 December 2024
Unprompted review
Rated 5 out of 5 stars

10/10

Rating: 10/10

TradersConnect is an exceptional service that delivers exactly what you need as a trader. The speed of the trade copier is outstanding, with positions being copied almost instantly, which is crucial for time-sensitive trades. Additionally, the platform offers a wide range of customizable settings to tailor the experience to your needs, and more features are on the horizon.

The customer support is another standout aspect — they respond extremely quickly and provide clear, practical solutions to any issues or questions. While the service may be on the pricier side, the value it provides in terms of performance, reliability, and support makes it absolutely worth the investment.

Tradersconnect desperately need risk pr instrument. It's the only feature that is missing, as often not all instruments are traded with the same lot size.

14 December 2024
Unprompted review

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