THE WEBSITE WAS VERY HELPFUL AND I CHANGED THE TIMING OF DELIVERY OF MY PURCHASE. THIS WAS HANDLED VERY PROMPTLY AND PROFESSIONALLY AND I RECEIVED IT ALL ON THE DAY I EVENTUALLY SPECIFIED
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I have received excellent service from Tradepumps. Especially from Braden who discussed my requirements and answered all my questions and advised me on what pump I needed. I phoned back a few times to... See more
Excellent service, stumbled across this company looking for a replacement pump. They couldn't be beaten on price for model I required. Easy ordering and was delivered within 2 days. Really pleased!!!... See more
Delivery was extremely quick, I am a tad disappointed in the build quality has the pump body is made entirely of plastic, but then I suppose you get only what you pay for and has the pump cost was on... See more
Company details
- Pump Supplier
- Hot Water System Supplier
- Plumbing Supply Store
- Pumping Equipment and Service
- Sewage Treatment Plant
- Water Pump Supplier
Written by the company
The best place to buy water pumps online. At Tradepumps, we have combined our 47 years of history and knowledge with a fantastic range of products on our easy-to-use website. We want to help you find the pump you need and get it to you when you need it.
Contact info
Unit A, Quedgeley West Business Park, GL2 4PA, Gloucester, United Kingdom
- 0808 239 9358
- tradepumps@dutypoint.com
- tradepumps.com
4.6
Excellent
413 reviews
Replied to 33% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Item as described and delivered on time…
Item as described and delivered on time - what more could you ask for!
21 December 2022
Larson was extremely helpful
16 December 2022
Great service
Great service, the pump I ordered was out of stock but they emailed me with details of a similar one which was cheaper and delivered next day.
12 December 2022
So easy to find and order exactly what…
So easy to find and order exactly what I needed.
21 February 2022
Excellent service
I have received excellent service from Tradepumps. Especially from Braden who discussed my requirements and answered all my questions and advised me on what pump I needed. I phoned back a few times to ask some questions and clarify some points and Braden couldn't have been more helpful. I look forward to receiving my pumping station and putting it into action.
11 November 2022
Fantastic Experience
Easy to use web site with instant invoice after payment and when I called ahead of checking out to check actual stock, I was answered straight away. Also stock levels matched those on web site, which is great.
Forgot to mention free delivery. Great Service.
16 November 2022
Professional company
Easy and quick transaction to delivery, excellent quality pump. Sometimes it pays to use professional companies. Thumbs up from me 💯
7 November 2022
Always great help by Braden
Always great help by Braden. Good prices and great delivery.
25 October 2022
All good
Ordered but got no update on shipping when I rang there was a quick pick up and very pleasant manner, but was told because it was coming direct from the manufacturer that they couldn't advise on delivery, ordered Thursday and arrived Monday so all good thanks
13 October 2022
Quick knowledgeable assistance from…
Quick knowledgeable assistance from online chat. Product recommended and in stock. Price competitive.
18 October 2022
Helpful staff put me in contact with an engineer who knew exactly what to do!! Spoke with engineer Joe a needing a…
replacement pump. He was patient with my explanation and was able to email him pictures of problem. He was able to email me link of what I needed to buy. That was on a Friday and I had it on Monday (Northern Ireland)
Again when installing he took my calls and answered our questions.
7 October 2022
Excellent service and value
13 October 2022
Excellent customer service
Excellent customer service. Phoned to check pump was suitable.
13 October 2022
Ok but did not receive what I ordered.
Ok but did not receive what I ordered.
I have sent an email to complain but no one has been in touch..
5 October 2022
Reply from Tradepumps
Hello Chris, thanks for your review. From what we can see the order was delivered last Thursday as per the order confirmation. Please get in touch with us if you have any further issues and we'd love to hear if there is any way we can improve on your 1 star review?
Kind regards,
Braden & the Tradepumps Team
Very helpful
I had to check on something regarding an order, the staff couldn't have been more helpful, very satisfied with the experience.
27 September 2022
First class could not of asked for a…
First class could not of asked for a better service
20 September 2022
Excellent service
9 September 2022
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.