Tradenaira Reviews 

Avoid this platform like a plague! It is DEAD. I would have given zero stars if there was one.

Just as a test run, I credited Tradenaira's Naira account (Zenith Bank) with N1,000 (~$2) on Sunday 16-Aug-2020 in order to find out 'how deep' the water is with just one foot and up till now my Tradenaira account has not been credited with the N1,000. All the follow up messages I sent on the same day after I made the transfer for them to confirm receipt and answer a few other concerns have not been responded to either.

So if I had deposited N1,000,000 or N10,000,000 this is how it would have turned out? The sad part is that there is a HUGE potential in what this platform could become but I do not see the corresponding effort to see it happen. Their trading platform looks like it did in 2016 when I first opened the account (I saw their great potential back then but NOTHING absolutely has changed since), yes, I've had the account for 4 years now but I have not used it since then because I hadn't the need.

I think it is absolutely criminal and fraudulent to have account details for receiving funds when there is absolutely no activity going on with them, that's simply called scam. Avoid if you want your peace of mind.

Response below to Tradenaira after their reply to my review.

If you had responded to the query sent to your support team as quickly as you did to the post here, this post would have been avoided in the first place. Like I said, the N1,000 was just a 'test' to see how you respond to such 'mistakes' by customers but alas, you are more interested in protecting your public image on Trust Pilot than you are on building a strong following by the way you respond to customers on issues like this. 48 hrs with no response from customer support is UNACCEPTABLE period, you are trying to defend the indefensible. People don't care how much you know or how good you are at what you do until they know how much you care and how good you are to them, that includes me. I believe I've made my point.

I joined yesterday and sent 100dollars to trade naira to fund my account but till this moment, my account is yet to be funded, tickets raised for complaints are unattended to, mails are not being responded to and all call lines are not going through.
I don't just know what to do.it is frustrating

Have been able to sell $1000 per week through the platform for the last month very successfully for Naira that i need for my business in Nigeria. I have not had any issue so far, speed of communication is very good and team seem very competent with dealing with my issues fast. Very good product, very good idea!

Have been using trade Naira for a few months now and has worked very well for me 👍🏾

TradeNAIRA, in my honest opinion, you should work on your Customer Service as this is the Front-end of your Business. You can not  continue to decline important calls from your customers.

For your information, I was calling to enquire why it has not been possible to withdraw funds from my account as I need this urgently for an Emergency. I have been calling your Customer care line for the past 5-weeks and as I type, I am yet to get a response from you. The call never gets answered. The system keeps telling me that "No One is Available to Take My Calls and to leave a voice message".

I have left a zillion voicemails to no avail.

I think I can help by warning potential users of TradeNAIRA. This Platform is a mess and a confirmed Fraud! You risk loosing your Money to Internet Fraudsters / Thieves. Don't be fooled!!

When I get my money, I will provide an update to this review.

I joined Tradenaira.com Two (2) days ago because I needed fast USD/NGN currency exchange online. Despite the fact that their online phone number verification system had software bugs I went ahead to transfer $600 to their EMEA TRADE INC USD bank account BOFAUS3N using SWIFT. It was a direct transfer - no intermediary bank, so I expected Tradenaira to receive my funds within 24hrs.

The worrisome thing is this;
All their communication channels are ineffective/switched off; WhatsApp, landline; US phone line, mobile number,..all dead!
I raised a ticket one(1) day ago, yet no one has responded to the complaint after 24 hours - surely this is no way to run a digital FOREX system with thousands of merchants online requiring one fix or the other.

Just Hours after I posted this review, I checked my Trade NAIRA profile and found that the $$ I sent to them by wire transfer has been uploaded, spurred on by this positive development, I sent more $3000 as wire transfer to Tradenaira on Monday 9th September 2019, my bank has sent me a delivery TELEX since Tuesday 10th September, I have sent them Tickets and attachments of the TELEX copy, still no response whatsoever either to upload the payment to my Trade NAIRA profile, or, to respond to the raised tickets.

Today the 18th of September 2019, Trustnaira refunded my funds of $3000 plus $50 compensation for wire transfer fees as they were not yet able to handle payouts of such volumes in Nigerian NAIRA.
Though my funds were held for 9 days it was gracefully returned. Summarily, I'd say that Trustnaira is a new start up currently battling with the incident limitations. I am sure to patronize them when they reach optimum performance levels.

Was able to buy Naira for a trip to Lagos. Very straight forward process. Would definitely recommend.