Feedback Dear Jack, I just wanted to send a quick note of thanks for your help with the Public Liability insurance for our company's operatives. I’ve just left you a 5-star review via the l... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
6.3% premium increase compared to last year. £5 discount for renewing online removed. No consideration for 10 years claim free custom. No renewal reminder 1 week before or day before due. 2 year... See more
Company replied
I’ve just taken out public liability insurance for my new mobile automotive locksmith business and I’m very pleased with the cover provided. The policy was easy to arrange, clearly explained, and... See more
Company replied
Nice, easy straightforward site. Quick response by telephone when I had to contact them. Some interesting benefits to policyholders as well. I cannot fault them.
Company replied
Company details
Written by the company
Our aim is to keep tradespeople covered against the sort of risks that could potentially stop them from trading. For insurance at trade prices - quote and buy your construction and tradesman insurance online now.
Contact info
Mill Pool House, Mill Lane, GU7 1EY, Godalming, United Kingdom
- 0800 0280 380
- enquiries@tradedirectinsurance.co.uk
- tradedirectinsurance.co.uk
4.7
Excellent
248 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 87% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
They let me down
I have been a loyal customer of Trade Direct Insurance for over 20 years. Both van insurance and public liability. I have never made a claim.
Earlier this year I renewed my van insurance and included brake down cover. 2 weeks after renewing my insurance, my vans slave cylinder went and I was stranded 3 miles from home. When I phoned BD Elite (Trade Direct's breakdown supplier), they told me I wasn't covered because my van was too old, and my cover expired at the same time as my previous insurance, 3 weeks earlier. I spoke to Trade Direct and they just brushed me off.
It cost me £300 to get my van recovered, and putting it mildly I'm not happy.
I will not be renewing any insurance with Trade Direct ever, and a note to Trade Direct, please don't bother writing your customary response to this review, I'm not interested, neither was your customer care team when I phoned.
No I don't recommend, and I'll never use them again.
2 April 2026
Unprompted review
Reply from Trade Direct Insurance
We appreciate you taking the time to share your experience. We’re sorry it hasn’t met your expectations and are currently looking into this.
Kind regards,
Trade Direct Insurance
Reply from Trade Direct Insurance
Thank you for your 5 star review! We are pleased that you found the process straight forward.
Reply from Trade Direct Insurance
Thank you for taking the time to share your feedback. We are delighted that you found it quick and easy and that you were happy with your price.
Reply from Trade Direct Insurance
Thank you for your 5 star review. We are pleased you found it easy to use.
Very easy and simple to do business…
Very easy and simple to do business with and take care of you.
1 September 2025
Reply from Trade Direct Insurance
Thank you so much for taking the time to to share your feedback. We are very pleased that you were happy with the service you received.
Easy to use and not pushy sales tactics.
6 May 2026
Reply from Trade Direct Insurance
Thank you for your 5 star review! We are delighted you were happy with the sales team.
Reply from Trade Direct Insurance
Thank you for your patience while we looked into this. We’ve reviewed the details and our team has now reached out directly to help resolve this for you. If you need further assistance, please feel free to reply to our email or call us.
Easy to renew liability insurance and…
Easy to renew liability insurance and great prices. Keep it up 👍
5 May 2026
Reply from Trade Direct Insurance
Thank you for taking the time to share your feedback. We are pleased to hear that you found it easy to renew and were happy with your price. Thanks again.
Reply from Trade Direct Insurance
Thank you for your 5 star review! We are pleased that you are happy with the service you received.
Used Trade Direct Insurance for years
Used Trade Direct Insurance for years, very happy with the cover and service
7 May 2026
Reply from Trade Direct Insurance
Thank you for taking the time to share your feedback. We are delighted you have chosen to stay with us for another year. Thank you!
Great thank u
4 May 2026
Reply from Trade Direct Insurance
Thank you for your review. We really appreciate you taking the time to share your feedback.
Reply from Trade Direct Insurance
We’re pleased to hear you were happy with the site and the price you received. We really appreciate you taking the time to share your feedback.
Thank you for the Conversation. Renewal
Thank you for the Conversation. On the telephone.. all good.
30 April 2026
Reply from Trade Direct Insurance
Thank you for your 5 star review! We’re please to hear you were happy with the service you received. We really appreciate you taking the time to share your feedback.
Reply from Trade Direct Insurance
Thank you for your 5 star review! We’re delighted to hear you found the system easy and quick to use. We really appreciate you taking the time to share your feedback.
Avoid at all costs
This company is a joke
They changed their policy wording in 2023 without telling any of the trades , which in turn helps them **** you over when you claim , they then pass you about more times than Bonnie blue , and you get no where , AVOID at all cost this company is a f***ing scam
3 February 2026
Unprompted review
Easy to use and a good price
19 April 2026
Reply from Trade Direct Insurance
Thank you for your 5 star review! We’re delighted to hear you found the system easy and that you were happy with the price. We really appreciate you taking the time to share your feedback.
Reply from Trade Direct Insurance
Thank you for your 5 star review! We’re please to hear you were happy with the service you received. We really appreciate you taking the time to share your feedback.
Reply from Trade Direct Insurance
We’re delighted to hear that you have renewed with us for another year. We really appreciate you taking the time to share your feedback
Very easy to use
10 April 2026
Reply from Trade Direct Insurance
We’re really pleased to hear you had a great experience, and we appreciate you taking the time to share your feedback.
A very easy to use online system!
A very easy to use online system!
I got my cover in less than 15 minutes!
9 April 2026
Reply from Trade Direct Insurance
We’re really pleased to hear you had a great experience, and we appreciate you taking the time to share your feedback.
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