My family have used Tracks since moving to the SW in 2009. We've purchased four Vitara 4 x 4s from them over this time and always had our cars serviced there. I cannot fault them or the cars. I picked... See more
Company replied
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Review summary
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What people talk about most
Reviews shaping this summary
Warm ,friendly welcome and very smart staff. Was kept informed of the work by a colleague but the staff member over promised the time factor therefore under achieved ( was told ten minutes till my ca... See more
Company replied
Previously damaged drivers side mirror and electric motor fell out after pothole jolt on Suzuki SX4. Taped it up with black tape. Took it into Suzuki Tracks Exeter for quote on Fri 14/11/25. Connectio... See more
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Absolutely excellent as always. I’ve been driving since 1985 and this is the best garage I’ve ever dealt with. I had an Sj410 from Iver Heath in the late 80’s and various manufacturers since but came... See more
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Company details
Written by the company
We’re Tracks, the home of Suzuki in Exeter, specialising in new and used cars, vehicle aftercare and genuine parts. An award-winning family-run business established in 1991, we strive to create a unique, straightforward and relaxed car buying and servicing experience, treating our customers how we would like to be treated ourselves with friendly, honest service. Committed to giving our customers total peace of mind with their motoring, we’re the UK’s only Suzuki dealer to offer a lifetime warranty with every new and selected used cars. Highly rated for our customer service, we pride ourselves on our reputation winning Suzuki Dealer of the Year and voted one of the UK’s Best Dealerships to Work For.
Contact info
Alphin Brook Road, Marsh Barton, EX2 8QF, Exeter, United Kingdom
- 01392421333
- trackssuzuki.co.uk
4.9
Excellent
705 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 24 hours
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Super customer service
Our car (Suzuki Swift) needed some attention to an electrical part which Tracks (Pete on customer orders) has helped me monitor for some time. So today a replacement was fitted. Both Pete and Anita Hill are always helpful, informative and friendly. Even had the car valeted whilst in their care. I cannot praise the customer service here more highly.
27 April 2026
Unprompted review
Reply from Tracks Suzuki Exeter
Hi Richard,
Thank you for such a wonderful review. We're delighted to hear that Pete and Anita looked after you so well and kept you informed throughout the process. It's great to know the repair was completed smoothly, and we're pleased the valet was a welcome bonus. Your kind words mean a great deal to the whole team.
Best regards,
Harry Ody (Director)
The service went smoothly and staff…
The service went smoothly and staff were very helpful
22 April 2026
Unprompted review
Reply from Tracks Suzuki Exeter
Hi Peter,
Thank you for your review. We're pleased to hear everything went smoothly and that our team was able to help. We appreciate your feedback and look forward to welcoming you back.
Best regards,
Harry Ody (Director)
Excellent personable service
Excellent personable service. No pressure, but loads of useful information which led to a great outcome. I'm thrilled to bits with the car and feel I received a good deal. Mark
31 March 2026
Unprompted review
Reply from Tracks Suzuki Exeter
Thank you for your lovely review, Mark. It's fantastic to hear you felt well supported throughout the process, with plenty of helpful information and no pressure. We're delighted you're thrilled with your new car and felt you received great value.
Best regards,
Harry Ody (Director)
William Stoyle
Well received at dealership William Stoyle the sales executive was very informative and very knowledgeable on the Suzuki evitara ultra that was purchased
8 April 2026
Unprompted review
Reply from Tracks Suzuki Exeter
Hi John,
Thank you for your kind feedback. We're delighted to hear that William provided such informative and knowledgeable assistance throughout your purchase. We hope you're enjoying your new e Vitara and appreciate you choosing us.
Best regards,
Harry Ody (Director)
Easy check-in at 10.30 and out by 1 pm
Easy check-in at 10.30 and out by 1 pm. Moved recently so first time with this Suzuki dealership and impressed with the service
14 April 2026
Unprompted review
Reply from Tracks Suzuki Exeter
Thank you for your review. We're pleased your first visit was such a positive experience and that everything ran smoothly for you. We appreciate your feedback and look forward to seeing you again.
Best regards,
Harry Ody (Director)
Always a good service
Always a good service. Always friendly staff always reliable 👍🏻❤️
10 April 2026
Unprompted review
Reply from Tracks Suzuki Exeter
Hi Mandy,
Thank you for your kind review! We're delighted to hear you've consistently received friendly and reliable service from our team. We really appreciate your support.
Best regards,
Harry Ody (Director)
They made good..........
Although an error had been made in supplying a wheel brace, the were quick to rectify their error very quickly & even got me a replacement tyre at cost price instead of me having to go & search for one at full retail.
7 April 2026
Unprompted review
Reply from Tracks Suzuki Exeter
Hi Howard, thank you for your understanding and for sharing your experience. We’re sorry again for the initial issue, but we’re pleased we could put things right quickly and get you back on the road without too much inconvenience. It’s great to hear the team were able to help and support you with a fair solution. We really appreciate your feedback and hope to see you again in the future. Best regards, Harry Ody (Director)
Pleasant helpful staff comfortable…
Pleasant helpful staff comfortable waiting area with hot drinks machine
8 April 2026
Unprompted review
Reply from Tracks Suzuki Exeter
Hi Mary, thank you for your review. We’re pleased to hear you found the team helpful and enjoyed the comfort of our waiting area. It’s great to know the little touches made a difference. We appreciate your feedback and hope to see you again soon. Best regards, Harry Ody (Director)
Jack Gardner is an absolute star at…
Jack Gardner is an absolute star at Tracks in Exeter.we advised our budget for a newer car and the help he gave was second to none.He actually sold us his Demo car in which we are over the moon with, this being our 2nd car from tracks.doubtful we would shop anywhere else to be honest.the after service is faultless and all staff are absolutely brilliant, always happy to help with honesty beyond belief. Nothing is too much trouble.
From going to just look for a car to an actual purchase Jack had everything covered and made us feel at ease throughout..
Thankyou, we are forever grateful xx
20 March 2026
Unprompted review
Reply from Tracks Suzuki Exeter
Hi Karen, thank you so much for such an amazing review. We’re absolutely delighted to hear how happy you are with your new car and the experience throughout. Jack will be over the moon with your kind words — we’ll make sure they’re passed on to him. It’s fantastic to have your continued support, and we’re so pleased the team could make everything feel easy and stress-free from start to finish. Enjoy your new car, and we look forward to seeing you again in the future. Best regards, Harry Ody (Director)
Excellent service
Excellent service, convenient booking system as well as approachable and helpful staff.
2 April 2026
Unprompted review
Reply from Tracks Suzuki Exeter
Hi Simon, thank you for your great review. We’re really pleased to hear you found the booking process convenient and the team helpful and approachable. Your feedback is much appreciated, and we look forward to welcoming you back again. Best regards, Harry Ody (Director)
Very efficient and pleasant to deal…
Very efficient and pleasant to deal with. Car was well cleaned on return and supplied with full report on test and condition .
2 April 2026
Unprompted review
Reply from Tracks Suzuki Exeter
Hi Roy, thank you for your feedback. We’re glad to hear everything was handled efficiently and that you found the team a pleasure to deal with. It’s great to know the vehicle presentation and report met your expectations too. We appreciate your support and hope to see you again soon. Best regards, Harry Ody (Director)
Great attention and service from Jack…
Great attention and service from Jack and the team as usual.
26 March 2026
Unprompted review
Reply from Tracks Suzuki Exeter
Hi Stephen, thank you for your kind words. We’re really pleased to hear you received great service from Jack and the team once again. We’ll be sure to pass your feedback on — it’s always appreciated. Look forward to seeing you again soon. Best regards, Harry Ody (Director)
Reply from Tracks Suzuki Exeter
Hi Terry, thank you for your review. We’re pleased we could get everything sorted for you quickly and efficiently. Enjoy your new vehicle, and we hope to see you again in the future. Best regards, Harry Ody (Director)
Professional and courteous service
1 April 2026
Unprompted review
Reply from Tracks Suzuki Exeter
Hi Patricia, thank you for your feedback. We’re pleased to hear you found the service professional and courteous. It’s much appreciated, and we look forward to welcoming you back again. Best regards, Harry Ody (Director)
All easy and smooth transaction
2 April 2026
Unprompted review
Reply from Tracks Suzuki Exeter
Hi Clare, thank you for your review. We’re glad to hear everything was straightforward and hassle-free for you. We appreciate your feedback and hope to see you again in the future. Best regards, Harry Ody (Director)
Always great service from Tracks.
Always great service from Tracks.
My car is collected from my home address in Taunton, serviced & MOT'd then returned later in the day.
Always friendly & courteous staff from the gentleman who collects the car to the staff who contact you by phone.
Excellent service ....can't fault it.
27 March 2026
Unprompted review
Reply from Tracks Suzuki Exeter
Hi Kathryn, thank you for your fantastic feedback. We’re delighted to hear how pleased you are with our collection and delivery service — and that the whole process runs smoothly for you. It’s great to know the team are making a positive impression at every stage. We really appreciate your kind words and continued support. Best regards, Harry Ody (Director)
Well organised and professional
Well organised, kept me informed and loan car was spot on. Everything was on time as promised.
25 March 2026
Unprompted review
Reply from Tracks Suzuki Exeter
Thank you for your feedback. We’re pleased to hear everything ran smoothly and on time, and that the loan car worked well for you. Keeping you informed throughout is something we really focus on, so it’s great to know that came across. We appreciate your support and hope to see you again soon. Best regards, Harry Ody (Director)
Professional and reliable service
26 March 2026
Unprompted review
Reply from Tracks Suzuki Exeter
Hi Christine, thank you for your review. We’re pleased to hear you found our service professional and reliable. Your feedback is much appreciated, and we hope to see you again in the future. Best regards, Harry Ody (Director)
Tracks of Exeter - Best dealership by far!
Tracks of Exeter is by far the best dealership I ever dealt with. Amazing customer service and quality workmanship from start to finish. My car also leaves there gleaming after every service thanks to the incredible team of valeters. What a treat! I feel so valued as a customer and literally can't speak highly enough of the whole team. Keep up the good work and thank you 👏
21 March 2026
Unprompted review
Reply from Tracks Suzuki Exeter
Thank you so much for such fantastic feedback. We’re absolutely delighted to hear how highly you rate your experience with us. It’s great to know the whole team are making a difference and helping you feel valued every visit. We really appreciate your support and kind words, and we look forward to welcoming you back again soon. Best regards, Harry Ody (Director)
Very professional & polite staff.
Very professional & polite staff, always had a preference for Suzuki cars , Will Braddock made us feel relaxed with a easy handover.
6 March 2026
Unprompted review
Reply from Tracks Suzuki Exeter
Thank you for your kind feedback. We’re delighted to hear you had a positive experience with the team and that everything felt relaxed and straightforward. I’ll be sure to pass your comments on to Will — he’ll really appreciate it. Enjoy your Suzuki, and we hope to see you again in the future. Best regards, Harry Ody (Director)
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