TracFone Wireless Reviews 993

I've been a tracfone customer for more than 10 years and while they've never had especially good customer service, in general you got what you paid for - cheap service that worked in most places. However, in 2026 they "updated" their website and broke almost every function. Hours and hours on the phone with customer service trying to fix it all, ended in failure. I cannot use the website to buy data, to buy time on my plan, or to really do anything. It's been beyond frustrating.

Finally, they basically told me that it's not fixable. It's a tech problem and I'm out of luck.

I would not recommend tracfone to anyone at this point. It may be cheap, but you're throwing your money away.

The worst coverage. I find it curious that they have done NOTHING to change, given their horrible reviews.
I am guessing that is just a bunch of white men getting rich. That is unacceptable.
I am going to find an attorney to file a lawsuit against these people.

My husband uses his Tracfone infrequently, and t hat's how he likes it. So, when he forgot about it, and the phone had shut down, we didn't even know for several weeks! I know. Laugh. Anywhoooo, a young Asian man, yes....Asian man, spent a looong time helping me get his phone back up and running. He went over and above what was expected, and never became frustrated with me. If you don't want bare bones, spend the big bucks. I was very pleased and relieved.

Tracfone does have good prices for various phone service options but there customer service is terrible.

I contacted support via live chat and the agent solved my problem immediately. Highly recommended.

I'm writing this to help people. How to purchase add-ons. Go to website, menu, refill plans, scroll down to add-ons. Pick what you want then go through the process when you get a pop- up just close it and continue to pay with PayPal check the box then confirm. I have been doing this since Verizon started making changes and has ruined tracfone as a cell provider.

Some agents are highly skilled and friendly, but others will lie just to make a sale when you contact them for technical support on an unrelated issue.

Absolutely exhausting experience with TracFone.

I’ve been helping my 79-year-old father manage his phone account, and what should have been a simple switch to Verizon Prepaid turned into a confusing, time-consuming mess.

We were instructed to call a Verizon number, but the representative kept switching between saying he was Verizon and TracFone. No clear answer. We exchanged verification codes around seven times and were told everything was complete. It wasn’t. The transfer never worked.

Then came the billing issues. Their website is poorly designed and unclear. Charges went through without any clear confirmation, simply from clicking the button multiple times.

Next, we tried to sign up for their advertised multi-line discount plan. It does NOT work as advertised. We even merged accounts thinking that was required. Still no discount.

The worst part: you cannot cancel auto-refill online. There is a button, but clicking it does nothing. No confirmation, no change.

I had to call customer service and spent 2 hours and 10 minutes on the phone. The representative didn’t even create a ticket until I pushed for it over an hour into the call. That alone took another 40 minutes. Ticket: 1339-75-7487.

At this point, we are canceling TracFone entirely and attempting to move the numbers to Verizon. Given everything we’ve experienced so far, I have serious concerns about whether that process will even go smoothly.

Biggest issues:

- Website features don’t work
- Charges go through without clear confirmation
- Auto-refill is nearly impossible to cancel
- Customer service is extremely inefficient
- Confusing overlap between Verizon and TracFone support

I would strongly recommend avoiding TracFone unless you’re prepared to spend hours fixing problems that shouldn’t exist in the first place.

I had service for years and their customer service had never improved, they never correct the issue and their call center is in another country, language issues. I have to lines and they separated the lines into separate accounts and I don't have access for my daughter's phone, she doesn't either

TracFone is good but trying to check my balance is a headache. It was once easy to check on TracFone site. Now its confusing and takes me all over the place. After two or three try's with 611611 ,passwords,upper case,lower case,letters ,numbers,. Should be easy as buying your TracFone plan cards at Walgreens. Again,it's a Headache !

Ordered and paid for a phone and was told it would ship in 1 to 3 days. One month later still have not received phone - no phone - no tracking number.
Called and was told again it would ship in 1 to 3 days. Nothing happened. Called 5 days later and was told there was a problem with the bank. Visa billed me for the phone - there was no problem. Calls take 25 minutes each time and get no results.

There is no customer service at all. The app updated, and now it doesn't show the plan end date.

Before Verizon takeover basic phone function was OK but support service was generally poor. Now they have changed their app so that you can't even see the expiration date for your plan and it isn't even clear how to renew a plan. Calls and chat with support were of no help and generally displayed ignorance. I can not recommend that anyone use this service.

Factory Unlocked Phone made mistake asking if was unlocked inexperienced support worker unlock already unlocked Phone quite working so make 50 Phone Calls Track Phone workers all refuse unlock it properly with new Puck Number
Phone never work well again
I Purchase 37 acers 14 miles town no Drivers license and no Heat and had zero electrical Power

Phone Companies Make money and give zero help to poor and disabled people there 250 million Refugees and 4 billion people no mail address

Would give them a zero if possible! Was taking a trip to Africa. When contacting Tracfone was told to get an international card. IT DID NOT WORK! WENT WITHOUT SVS FOR 30 DAYS!! Returning home called Tracfone. Told wrong plan was advised. Also told ALL WALMARTS have a Tracfone rep. NOT TRUE!!. Tracfone is rip-off and provides NO ASSISTSANCE. USE A DIFFERENT CARRIER!!!!!

Rewards Program offered a $10 off code for 1000 points. Deducted the 1000 points, but code does not work on a refill. Which nothing of what was not said, the offer just said $10 off. When asked to place the 1000 points back onto the Rewards, I am told can not be done.

Used to be adequate. Completely unreliable now; unable to refill minutes, customer service can't help. Don't waste your money.

I made the mistake of updating the Tracfone aopp, and now it doesn't recognize my login. Phone agent could not help. Online agent likewise. I've wasted 2 hours and can't see my banked data, which is important to me. Saddest thing is this all happened last year out of the blue (no app update involved). Tracfone agents read scripts, and ignore direct question. They also refuse to kick the case up to the next level.

ABSOLUTELY THE WORST ! CUSTOMER SERVICE PHONE LINE ! takes forever for someone 45 minutes REALLY !??? for something so simple to be so hard !
I will NEVER use Tracfone service again !