ToysCentral Europe Reviews 150

TrustScore 4 out of 5

4.0

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Based on reviews, created with AI

Reviewers had a great experience with this company. Customers consistently praise the quality of the products, often highlighting their excellent condition upon arrival. Many people also commend the fast and reliable delivery service, noting that items often arrive as promised and sometimes even earlier than expected. The selection of products is frequently mentioned as amazing, with consumers finding items they couldn't locate elsewhere. However, some customers also noted issues with their orders, including receiving incorrect products or items that did not match the descriptions. A few other people also felt that delivery times were sometimes much longer than anticipated, leading to frustration, especially when items were intended for specific occasions.

What people talk about most

Product

Customers had positive experiences with product quality and selection. Many reviewers praised the excellent... See more

Delivery service

People report positive experiences with delivery service. Many customers praise the fast delivery times, with... See more

Quality

Clients share positive opinions on quality. Many reviewers praise the excellent condition of products upon... See more

Order

Reviewers highlight ambiguous aspects of order experiences. While some customers received top-notch... See more

Based on these reviews

Rated 4 out of 5 stars

Unfortunately the tracking on my order from the delivery company was not updated. I thought the parcel was not going to arrive as it was so late. Toy central were very good at communicating, and sorti... See more

Rated 5 out of 5 stars

The plushies came fast and with cute little tips like “how to make you plushies alive” or “do not separate” on a set with four rats plushies which really added some extra cuteness!

Rated 5 out of 5 stars

Estimated delivery time was accurate and the product came in perfect condition and we got what we wanted. These are the words of my 12 year old son. He was delighted.



Contact info

4.0

Great

TrustScore 4 out of 5

150 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 71% of negative reviews

Typically replies within 1 month

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Plushies vs Sharpies.

We ordered 6 aphmau plushies. We received 36 sharpies.

I do not think this is an easy mistake to make... especially considering the amount of sharpies is the value of what we spent. While hilarious to receive such a ridiculous package, it is deeply upsetting as these were a gift for our kids.

17 April 2026
Unprompted review
Rated 5 out of 5 stars

Everything good

Everything good. It's exactly what I was searching. It fits in between the middle back row of my Tesla model 3 2019.

15 April 2026
Unprompted review
Rated 1 out of 5 stars

I would also give 0 stars if I could

I would also give 0 stars if I could. They shipped the incorrect product then as we were (I was in hospital) we were outside of the 30 day return period so they would not give us our money back. I reached out to customer service and they would do nothing. Terrible to be disappointing children. Order with caution. I wish I knew when ordering.

11 April 2026
Unprompted review
Rated 5 out of 5 stars

Highly recommend

We received a Teddy that was not like the picture. I contacted Toyscentral and they were more than helpful. Dealing mainly with Kara and then Vera. We got a full refund and still got to keep the teddy. Customer care is amazing. Highly recommend +++

25 February 2026
Unprompted review
Rated 5 out of 5 stars

This product seems to be sold out…

This product seems to be sold out almost everywhere.
It took almost 2 months to get here which suggests that ToysCentral went to some lengths to secure one.
Communication could have been a bit more proactive but in the end it got here.

23 February 2026
Unprompted review
Rated 1 out of 5 stars

AWFUL CRAP!

I would give 0 stars if i could looks nothing like the picture i am very mad and they are trying to keep my money very very angry and displeased never order very bad people and its really hard to get a refund!

11 February 2026
Unprompted review
ToysCentral Europe logo

Reply from ToysCentral Europe

Hi Abigeal,

We’re sorry to hear that you weren’t satisfied with your product. We’re reviewing the situation and appreciate your understanding.

I’ve sent an email to your registered email ID, and I would appreciate it if you could continue the conversation there. We hope you’ll give us another chance to serve you better in the future.

Thank you for your understanding and patience.

Regards,
ToysCentral

Rated 4 out of 5 stars

Unfortunately the tracking on my order…

Unfortunately the tracking on my order from the delivery company was not updated. I thought the parcel was not going to arrive as it was so late. Toy central were very good at communicating, and sorting out a replacement. However my order did arrive in the end.

19 December 2025
Unprompted review
Rated 5 out of 5 stars

New to ToysCentral

New to ToysCentral - Canada, great experience, smooth transaction. Will definitely purchase again from them.

24 November 2025
Unprompted review
Rated 1 out of 5 stars

AVOID AT ALL COSTS

I would have given zero stars but it wasn't an option. I ordered from an "Irish" website. Nowhere on it did it state the item was coming from a different country. I have been waiting a month now and keep receiving notifications that my item is out for delivery and then another saying the delivery date has changed. I ordered a present for my sons birthday which has long since passed. An absolute farce of a company with only an online chat to contact which doesn't respond to queries for a very long time. I will NEVER order from here again and am opening a dispute with my bank. AVOID!!!!!!!

12 December 2025
Unprompted review
ToysCentral Europe logo

Reply from ToysCentral Europe

Hi Andrea,

We apologize for the delay in your order delivery. We are committed to improving our shipping process.

I’ve sent an email to your registered email ID, and I would appreciate it if you could continue the conversation there. We hope you’ll give us another chance to serve you better in the future.

Thank you for your understanding and patience.

Regards,
ToysCentral

Rated 1 out of 5 stars

NEVER USE THIS BUSINESS.. GERMANY BASED NOT UK.

Over priced and never get items or your money back.
They call you also continuously.
NEVER NEVER USE THIS BUSINESS. THEY ARE IN GERMANY NOT THE UK.

23 July 2025
Unprompted review
ToysCentral Europe logo

Reply from ToysCentral Europe

Dear Customer,

Thank you for your review.

We've looked into our records and couldn’t find a corresponding order associated with the details provided. To help us resolve this matter promptly, could you please share the order ID linked to your review?

Once we have this information, we will be able to investigate further and get back to you as soon as possible.

Warm regards,
ToysCentral

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look