Asda toyou Reviews 

Ordered from George for delivery to Asda Store.
Parcel now 3 days late.
Customer service was an Indian call centre who just kept saying "problem at warehouse wait even more time".

The tracking should have a message apologising for delay or offering a reason for the delay but sadly zero concern for the customer no wonder Asda are going under.

Awful, awful, terrible service. Handed a £73 gaming mic over to Ruben at the Asda store Wigan. Saw him package the mic and scan my QR code, asked him ‘is that it’? He said yes all done. No receipt. I trusted the process. Tracking in my Amazon app never changed from ‘drop off item’ spoke to probably over 30 Amazon chat representatives over a 3 week period who told me same thing. Nothing we can do and won’t be refunding you. Went back into Asda Wigan was told by Kirsty there was no way to check on the parcel. Sent emails to both cis@amazon and the toyou email, with no reply. Currently no company is taking responsibility. Sent a few more emails to different Amazon addresses I found online and currently trying to speak with Citizens Advice this week and trading standards. I’m fuming. I’ll never hand a parcel over to Asda again using this QR code service.

Very bad . Parcel to be returned to Nevisport. Neither company are taking responsibility. I assume as I haven't paid for 'toyou' the retailer Nevisport is actually the customer however their customer services were not able to investigate where my return has got to and 'toyou' dont appear to have customer support . Terrible service from both companies.

Returned a jacket on 10th December via this service. Not had a refund. My status on the toyou site is stuck at item recieved. There is no email or contact number. An absolute disgrace. Asda customer service won't have anything to do with it. Looks like I'm paying for an item I haven't got. Do not use this service. Absolute thieves.

DO NOT USE THIS SERVICE. Returned a parcel to retailer who recommended them as areturn. Have proof of postage etc. Customer service at Asdatoyou non existence. Still trying to get a refund from retailer since September 2025.

Absolutely shocking delivery service ordered four days in advance for delivery whilst out of the country only to receive an email to say that my item was late to store even though they’ve had three days to deliver and then on chasing item was then told by George/Asda that they can’t cancel orders and there’ll be no refunds and that the courier system has crashed and we just have to wait unacceptable. If you can’t manage to sort your issues that’s not the customer’s problem the customer has delivered on their side ordering purchasing in advance, you guys failed to keep up to your end absolutely poor service so much so that I won’t be using George/ Asda again and any system that uses to you delivery I will skip back too!!

This is a terrible company. Please avoid unless you want to lose you money.
I sent back a sleeping bag from Decathlon using 'toyou'. I returned it via Asda, and after 3 weeks it finally confirmed that it had been sent back to Decathlon.
Now after 2 months I still haven't received a refund!
you can't contact the company (no phone or email),
you get no reply if you reply to the post confirmation, and Decathlon and Asda just say it's not their responsibility.
I might as well have kept the sleeping bag, rather than lose the £30!! Insulting and criminal customer service!

The collection point is similar to a charity bag collection point at the local recycling centre. I struggled to fit my parcel in the chute but thankfully the items were soft and able to be pushed in. This return service would not be suitable for returning delicate or breakable items as they drop down a height of over a metre.
My parcel was not uplifted for two working days, nor was there any notification or communication from Toyou or the retailer that the parcel had been received back to the warehouse at Nevissport.
I would not recommend this type of service at all.

My parcel hasn’t moved since they received it No way to contact them they tell you to contact your retailer ( Yours Clothing) however they are just as bad they state that to you is not responding to them so you’re stuck Well I’m not I’m going to do a charge back via my bank and will never place an order with anyone who uses this disgraceful company as their courier again Will also be closing Yours account as their customer service is even worse

Returning an item to Quiz via the ToYou service at asda. Only a small barcode label, which was scanned in store - no receipt given by staff (they said they weren't able to but an email confirmation would come through). No email confirmation, no evidence of item being returned, so now I have no refund, no way of tracking the item and no item either.

My Decathlon return has been sitting at their depot for over 10 days...no refund in sight! I suppose I should have read these reviews and returned directly to the store (Decathlon) instead. I will complain to Decathlon about this awful service provided by ASDA toyou, and avoid shopping at ASDA altogether.

I have collected & returned with Asda toyou many times and it's been great. Tracking for the parcels was available throughout. It was very quick, easy & convenient as I could do my shopping at the same time. Would definitely recommend.

Returned ASOS parcel. Quick and easy to drop the parcel off in box near front of store. No issues

Dreadful customer service. Received message from Sephora to say parcel had arrived at Asda store to be collected. Staff in store said parcel not there and tells me this happens all the time. Parcels vanish and my order number does not work on their system. Sephora customer service just as bad - I have to wait 48hrs for toyou to investigate. Not holding out much hope when staff in Orrell Rd Asda store tell me this is very common occurence.

Please read all the reviews before you return anything via this company. Parcels going missing, no communication from and customers unable to get refunds. This company should not be used by retailers

Posting this review for anyone panicking after reading the reviews on here.
Ordered 2 pairs of Uggs from schuh to be delivered via this courier to Asda. After having read the reviews I panicked, but 4 days later my order was ready to collect. 3 stars given because I feel the service is quite slow. They received my package the same day as the order and it took a further 3/4 days to get to Asda.

Do not use this company they lose your parcel they are thieves it goes missing I am 240 pound out of pocket
No contact number no email and no one want s to help please avoid

Sent a phone to Mazuma on 05/01, thought it would be the quicker and easier option as that’s what’s advertised. Silly me. Now my iPhone 15 has “ disappeared” leaving me £450 short and extremely angry. There’s no way to speak to someone, I’ve emailed the one email address I could find and have not heard anything back. Absolutely disgusting service. I can see my mazuma has dropped Asda when it comes to sending through them!!!

Order goes to the national hub and disappears. No contact from Asda, no apology, they take the money and they fail to deliver to my local Asda for me to collect.

ABSOLUTE CRAP!! Got notification that my parcel was received at their depot on 4th Jan and then nothing. Called George customer services and they told me the parcel must be lost or stolen once it got to the depot and that I should just cancel the order - tough!!! Asda need to find a different final mile partner for their deliveries. These guys are cowboys!!