Toyota Reviews 

I leased an Aygo X vehicle from Toyota UK in Dec 2022, and setup a DD for the monthly premiums. On 1 occasion out of 36, the DD was apparently bounced which I was not aware of it. Toyota Finance did not re-present the DD after 2 weeks and contacted me 9 months later for the missed payment, but in the meantime they filed it as a non-payment which had impacted my credit file. I spoke with their admin to resolve the issue but they were extremely unhelpful. When it came to returning the car after 36 months, their so called independent inspector! mentioned a couple of very minor paint spots which were very minor and were not visible with the naked eyes. The inspector was referring to those spots as dent! Which they were not! Basically he was expecting the car to be returned as perfect as day one! after 36 months! All other leasing companies I had dealt with in the past would consider such minor issues as wear and tear, but the inspector said I would be charged for two extremely minor issues!
The other issue was that shortly after I leased the Augo X, Toyota reduced the monthly premiums of the same vehicle by £100 a month for their new customers but not for existing customers! Again I called Toyota and I hit the brick wall again, they were extremely unhelpful and did not consider any discount. So I have been overcharged by £100 a month for neatly 36 months!!! On return day they made me wait for 8 hours for the inspector to come and for the pick up truck to take the car. As their ex-customer, I would never lease any vehicle from Toyota UK again and I would never recommend it to anyone!!!

A mechanic once said to me "you can't go wrong with a Toyota". I've had two now, both secondhand, and so far he's been proved right, they've been very reliable cars. Before I retired I was also an occasional visitor to their HQ office near Epsom, which is a lovely site and the people I dealt with there were all nice. I was shocked therefore at the rude service I received at the dealership in Croydon when I took the car in with a minor query. Maybe I was just unlucky but it's left a nasty taste, and I'll never use that dealership again.

Never sign up with Toyota Financial Services for any financing help, as customer service is very difficult to get hold of, complaint not dealt with and try and avoid getting involved in anything that looks like effort. Might as well talk to your cat for all the use they are. They are so bad they even have their own trustpilot site Toyotafinancials pretty much all reviews are 1 star. So highly recommend not getting your car finance via Toyota Financial Services.

We recently received a Product recall for our BZ4X for the HVAC. We called our local S E Kings Lynn, and they managed to get it booked in the same week. We took the vehicle and dropped it off, we got to 4pm and received a call to say they hadn't got time to look at our vehicle. It was then rebooked in for one week later and as we had been inconvenienced they were going to collect and deliver the vehicle back FOC. About 430pm the night before it was due to be collected we received a call and they advised that they needed to cancel the booking as the part was found to be not to satisfactory standard, strange why this wasn't picked up a week earlier when the part would have been checked. They have now escalated to Toyota UK but we're unable to advise whether we would be looking at days or weeks before it could be looked at. This is our first impression of SE service and not a good one. Yhe recall was for an issue which could be affected by cold weather.

Very good customer service at toyota charles hurst belfast. Their staffs are so nice and helpful, especially Anete that attended to us. Thank you so much for your help

I bought Toyota Bz4x in July 2025 it was charging 10 to 80% in 30 minutes now in October 2025 is charging in 2 Hours plus .
And I told the garage they said it's ok . And now I have to take it again to garage in December they give me appointment and I am a taxi driver. Never buy Bz4x

Corruption in Toyota and Lexus

I trust Toyota and Lexus cars in that extend that I have had either Toyota or Lexus during past thirty years. I have however become disappointed by finding out that ther is corruption in the dealership organisation at least in Gothenborg.
The reason I discovered this corroption is the bad behaviour that Michael Aleros in Lexus Gothenborg has shown repeatedly. That made me sensitive and curious. The result was that he treats badly those custumers who dont mean extra money for him.
Last time when I was bringing my car from service, the mechanic told to Michael "wait" and then turned to me and said "your Brake Discs need to be changed next service".
I handle my car carefully and I drive mostly long distances. That means Brake Discs in my new Lexus should not be thorn out after just two years.
I went out and checked them. They are almost as new Brake Discs.
I call this corruption and nothing else. Of course, many people who dont know much about cars pay lots of money for unnecessary reparations.
That made me think further.
For less than two years ago when I left my three years old Toyota Camry back to the dealership I left even winterdecks. I never thought I had bought them myself and the dealer did not say a word and took them.
As much as I trust Toyota and Lexus cars I could not imagine there is such low persons in dealerships.

I have purchased a 2016 Toyota aygo. 30 000. Since i had it , it has leaked into boot , ceiling etc . I reviewed the issue online and it seems to be an issue with Th Toyota aygo. So i decided to ask and email head office to see if they could fix . Not having the funds to do myself . I spent my savings on car !!!!! I read this was a design fault and happened to these cars from 2014 onwards . They have refused to help Asking me to get an inspection done £167 then pay for fixing . The water is leaking out and into 3rd break light , where there is also wiring . Every time i open it floods out . I now have car covered in plastic bags and towels to try and stop further damage . The condensation in car is terrible . I will never buy another Toyota if i did have the money . Just because it’s an older car doesn’t mean they should not correct fault . I bought it off a non toyota garage but it is not there fault all the flooding !!!!!

Excellent customer service from the Preston Branch. Thank you Mark K. for the great service.

I have had multiple issues with, in particular, the Bristol North branch. Beyond selling you the car they simply don't care. I hoped to get a resonable respond from management but they simply defended their policies. I contacted the main office as well and they don't care either as "they simply manufactor the cars". They have zero care about the dealers that sell their cars independently.

Awful company

Never buy a car from Toyota my car have a problem The Critical Issue: Toyota Acknowledged Recall (GGG95)
Crucially, during my correspondence regarding this mechanical failure, Toyota acknowledged that there is an active Recall Campaign (GGG95) for my specific vehicle model, relating to the EGR valve.
• Inconsistency in Stance: Toyota GB has repeatedly refused to investigate any potential link between this known EGR valve recall and the catastrophic mechanical failure, despite my belief that it is the most likely cause.
• Unacceptable Condition: I was told that the recall issue could not be dealt with until the engine was fixed, yet the engine was not fixed because the warranty claim was not accepted

My car stayed over a week in Toyota Vertu Leicester for investigation and I’m still waiting for a written report. The problem was never solved by Toyota, and communication was poor throughout. Very bad management, and the mechanics seem to work with old knowledge and no updates for new models.

After all this time, Toyota couldn’t find the problem — but Halfords mechanics fixed it in just a few hours. Very disappointed and completely lost trust in Toyota service quality.

In January I purchased a 3 year old corolla £19,000. Within days I noticed there were multiple body issues, dents, bad repairs. I went back to Toyota Colchester to point this out and minor dents were pulled out at their expense. I also mentioned that the bonnet was misaligned and was evident it had been partly sprayed, front passenger door glass badly scored, they wouldn't do anything for those issues. There was a split on the lower section of the front bumper which the salesman said didn't show in their photos, I wasn't shown those photos, the rear bumper had been botched with mismatched paint over the unrepaired damage. Eventually they agree d to repair the front split bumper, but the terrible bad repair to the front bumper was left, the front right of the bumper where it meets the wing is proud and out of alignment, I had to pay for the rear bumper damage. I have recently mentioned about the drivers door being out of alignment and was told I would be contacted, nothing happened, emails ignored. I have yet to go to Toyota GB, if they do nothing I will write to Japan and I will exercise my statutory rights here in the UK. All they seem concerned about is you leaving a 5 star review. I am now doubting as to whether they do what they're supposed to do when servicing my car.

I have just picked up my Toyota Hilux from Snows Toyota of Bournemouth after having the chassis replaced under the Toyota campaign.

All I can say is WOW, from start to finish Tom Vivian and his team made the whole process a pain free exercise, dealing with all the associated levels of work required to get the chassis replaced and organised a curtsy vehicle for the whole duration of the work, which was nearly 3 months.
Over the time it was away I was keep informed of progress at verious stages.

On picking up the truck it had been given the once over in the workshop to make sure everything was in order, after which is was given the best wash and polish inside and out it has had for many a year....it looked like new, also fitted a free tracker to help with the security, well chuffed with the attention to detail.

This is the standard all other garage's should work to.
Toyota as a company is renown for its market leading approach to build quality and manufacturing techniques.
Companies around the world use the "Toyota way" as their standard.

Thank you Tom Vivian and your team for a great experience with what could have been a struggle.

Keep up the great work.
Youra Faithfully
M Saunders

Very professional support, amazing staff, especially many thanks Mr. James Grant!!! Always helpful, always understanding from Bracknell ‘s Toyota 🤗

Pretty awful customer experience with new with Toyota bz4x that I leased in 2024.

I've had various problems with the vehicle since I picked it up, I raised the problems with the dealership several times and initially never had any response.

It was always 'we'll take the details and get back to you' but they never did. I then raised a complaint and my problems were eventually listened to. I took the time to document each one and provide photos and details of how the problems can be replicated.

After several trips to and from the dealership, software updates, also leaving the car with them for 2 weeks they were unable to solve the problems and for most of them, the response was 'that's just how it is'.

I then raised a complaint with Toyota UK and again provided details of the issues. I didn't hear anything for more than 2 months, when I called back I was told the complaint had been closed and there were no problems.
No communication from either the dealership or Toyota, no responses to any of the problems I raised.

The major problem is that the vehicle still intermittently charges on schedule and is a complete pain since I'm using it for business daily.

I've told them that I want to return the vehicle, but they've declined and said that there's nothing wrong with it, when I can clearly demonstrate all of the problems.

I went to Toyota Jemca Sidcup to have to MOT and servicing. Staff are very accomodating and efficient. They have a good waiting area that has full access to hot drinks and water. Toilet was also easy access and clean. I got the chance to be shown around to see cars and the whole experienced was amazing. Definitely I can recomment Toyota Jemca in Sidcup.

I have written a number of poor reviews for Toyota and their Dealership and I see so have many of you thankfully now the Financial Ombudsman is investigated my case which is now ongoing for 18 months. Toyota GB should be investigated by a professional body as they clearly do not care about their customers just take us all as idiots and take as much money as they can from our pockets! Please if you are thinking of dealing with Toyota look elsewhere or eventually you will end up being one of the 73% disgruntled and angry customers!

I telephoned toyota finance today regarding something I didn't understand on my new car loan.
Customer Service was rude and abrupt clearly didn't want to help. I asked for the complaints procedure. I am shocked at reading the reviews on Trustpilot but I agree. I have experienced today what the other reviews are stating. I am more shocked at the fact Toyota have not come back to the people that have left negative reviews clearly Toyota is not bothered about the reviews.

Please don’t use Toyota Burton-On-Trent they are useless trust me
I went there as to get a car from mobility shocking services from start to finish don’t use them they will stab u in the back and give the car to someone else in sep 2025 I went there to ask for a mobility car i was seen by jac he defo no good he lies to u when I applied for the car I was told that I would have the car soon as they had one coming in I rang them nearly every day and they just said the same thing time and time again shocking service when I did get through they said the car had gone wow they defo stabbed my in the back nobody cared at all so be warned u go there for a mobility car ul defo have to wait they will lie about the date then they change there mind say the car is urs then give it to someone else I was gutted I got so feed up I went somewhere else
STAY AWAY u will not be treated right