Staff is always very courteous, kind, helpful and professional. They make the whole loan experience comforting in a time you really don't want to have to borrow money.
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I'm not too crazy about their online application but once I got to talk to someone live, they were extremely helpful and fast to respond. Their interest rate was decent. Very helpful in a time of ne... See more
Company replied
So far I've had a great experience with Tower Loan, they're very efficient and understanding. I appreciate all they have done for me so far, if you're in a pickle I recommend them as they are a good r... See more
Company replied
Rebecca was awesome! She was very helpful and friendly. She waited for me to arrive, after hours, even after I went to the wrong location (forgetting they moved). She didn't have to do that but willin... See more
Company replied
Company details
- Loan Agency
- Car Finance and Loan Company
- Financial Institution
- Mortgage Lender
- Non-Bank Financial Service
About Tower Loan - St Joseph
Written by the company
About Tower Loan
Tower Loan operates more than 260 branch offices in Mississippi, Missouri, Illinois, Alabama, Louisiana, Texas, Tennessee, and Florida. The company is regarded as one of the largest and most progressive independent finance companies in the nation—and we’re proud of our reputation.Whether you're looking for a vacation loan, online loan, personal loan, or installment loan- Tower Loan is the place that says yes!
Our Goal
Throughout our extensive network of branch offices, the primary business of Tower Loan is consumer installment lending. Each member of the staff is here to serve and help every customer in a professional manner that is not intimidating at all. Tower Loan also offers our customers sales financing at various merchants in the local markets. Give your local office a call today or apply online to see how Tower Loan can help you!Contact info
North Belt Highway 2608, 64506, Saint Joseph, Missouri, United States
- 816-364-2118
4.4
Excellent
21 reviews
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Staff is always very courteous
Staff is always very courteous, kind, helpful and professional. They make the whole loan experience comforting in a time you really don't want to have to borrow money.
11 April 2026
Reply from Tower Loan - St Joseph
Thanks for recognizing our courteous, kind, helpful and professional staff. We appreciate your understanding during challenging times.
The Lady's in the St.Joseph Branch Are…
The Lady's in the St.Joseph Branch Are AMAZING, FAST,FRIENDLY AND HAVE EXCEPTIONAL CUSTOMER SERVICE
31 January 2026
Reply from Tower Loan - St Joseph
Thanks for highlighting the exceptional service at St. Joseph Branch. We appreciate your recognition of our team's dedication.
friendly and helpful
I'm not too crazy about their online application but once I got to talk to someone live, they were extremely helpful and fast to respond. Their interest rate was decent. Very helpful in a time of need
9 January 2026
Reply from Tower Loan - St Joseph
We appreciate you sharing your experience. We're happy to hear that our team was helpful and responsive during your time of need. We'll review our online application process to see how we can improve it. Thank you for your feedback.
Staff is great
Staff is great - friendly, efficient, informative! Only problem is that the interest rate is excessive.
21 November 2025
Reply from Tower Loan - St Joseph
We are grateful for your kind words about our staff. We understand your concern regarding rates and value your feedback.
Always nice and helpful!
4 December 2025
Reply from Tower Loan - St Joseph
Your positive feedback means everything to us. We appreciate you recognizing our team's helpful and friendly service.
There for you when you need money and…
There for you when you need money and works with you .
4 November 2025
Reply from Tower Loan - St Joseph
Thank you for sharing your experience. We appreciate customers like you who value our commitment to being there when needed.
Quick service and private pleasant…
Quick service and private pleasant people to help feel comfortable
23 October 2025
Reply from Tower Loan - St Joseph
Thank you for your review. We appreciate your kind words about our quick service and pleasant team.
Speedy and very friendly
2 October 2025
Reply from Tower Loan - St Joseph
We are happy to hear you found our service speedy and friendly. Thank you for choosing Tower Loan.
Rebecca and Shianne have great customer…
Rebecca and Shianne have great customer service. Really nice and don’t hassle you, answers all your questions and helps you every step. I wouldn’t go anywhere else for a loan
26 September 2025
Reply from Tower Loan - St Joseph
We deeply cherish your kind words about Rebecca and Shianne's excellent service. Thank you for choosing Tower Loan, Johnathon.
Reply from Tower Loan - St Joseph
We are utterly delighted to hear about your positive experience with our friendly team at Tower Loan.
The loan was not discussed thoroughly
The loan was not discussed thoroughly. Somehow, a $5,000 loan turns into owing almost $14,000. I didn't need the loan. The entire experience was shady. During the initial phone call the details were not discussed properly. I was then asked to come in and sign paperwork without details. I drove all the way to town and was then told I needed collateral and didn't hear 1 time that I was going to have to pay almost $9,000 more if I paid the loan off with minimum monthly payments. It was shady and is clearly designed for failure. It's a good thing I can pay the loan off quickly. I'd never consider doing business with Tower Loan again. I would make sure anyone I know never does either. Shady business practices don't work for me. Especially since I have a child with special needs. Terrible place to do any business with. 100%. I own my part on that. I didn't ask enough questions, and I signed everything that was pointed at.
15 August 2025
Reply from Tower Loan - St Joseph
Thank you for sharing your experience. We take feedback seriously and are committed to transparency in our loan processes. It's important to us that all terms are clearly communicated, and we regret any confusion that occurred. We encourage customers to reach out directly with any concerns to ensure clarity and satisfaction.
Rebecca was awesome
Rebecca was awesome! She was very helpful and friendly. She waited for me to arrive, after hours, even after I went to the wrong location (forgetting they moved). She didn't have to do that but willingly did. Very appreciated.
24 July 2025
Reply from Tower Loan - St Joseph
We're glad to hear that you had a positive experience with Rebecca! Her dedication to going the extra mile reflects our commitment to customer satisfaction. Your appreciation means a lot to us. Thank you for your kind words and high rating.
The ladies in this office are always…
The ladies in this office are always easy to work with.
4 July 2025
Reply from Tower Loan - St Joseph
Thank you for the 5-star rating! We're glad to hear that our team has been easy to work with. We strive to provide the best service possible. Your feedback is greatly appreciated.
Always friendly professional and…
Always friendly professional and helpful! Organized and all around great!
3 June 2025
Reply from Tower Loan - St Joseph
Thank you for the 5-star rating and the positive feedback. We're glad to hear that you find our team friendly, professional, and helpful. We strive to maintain an organized and great environment for our customers. Your support is greatly appreciated!
Rebecca is informative and helpful
Rebecca is informative and helpful. I like her. Gold star service.
29 May 2025
Reply from Tower Loan - St Joseph
We're glad to hear that you found our service informative and helpful. Your positive feedback about Rebecca's assistance is greatly appreciated. Thank you for the gold star!
Great people to work with
Cheyenne (sp?) and others are so friendly and go above and beyond to work with you!
2 May 2025
Reply from Tower Loan - St Joseph
Thank you for the 5-star rating! We're glad to hear that our team, including Cheyenne, provided friendly and exceptional service. We strive to go above and beyond for our customers. Your feedback is greatly appreciated!
So far I've had a great experience with…
So far I've had a great experience with Tower Loan, they're very efficient and understanding. I appreciate all they have done for me so far, if you're in a pickle I recommend them as they are a good resource when in a financial bind.
22 March 2025
Reply from Tower Loan - St Joseph
Thank you for the positive feedback! We're glad to hear that you've had a great experience with Tower Loan and found our services efficient and understanding. Your recommendation means a lot to us. We're here to support you whenever you need financial assistance.
Staff was very friendly and willing to…
Staff was very friendly and willing to help me with my needs.
28 February 2025
Reply from Tower Loan - St Joseph
Thank you for the 5-star rating! We're glad to hear that our staff was able to assist you effectively. Your positive feedback is greatly appreciated.
Reply from Tower Loan - St Joseph
Thank you for your feedback. We're glad to hear that you found our process easy to navigate. We're always striving to make our services as user-friendly as possible.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.