Overall no complaints except I wish they would communicate via email or text because I can not answer my phone during work hours and they are very persistent about calling everyday just to verify info... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Very welcoming and professional, I needed it and they were there for me. The payment plan is very reasonable and constructed well. I dont have much credit history or a good credit score but that wasn'... See more
Company replied
The staff is very welcoming and knowledgeable. They make sure that your needs are met and also that you have a clear understanding of your loan and its terms. I would highly recommend this company for... See more
Company replied
The entire staff was absolutely great. They welcomed me in with open arms. They didn’t treat me as a customer, but instead they treated me as a member of the family. I do really appreciate that. Keep... See more
Company replied
Company details
- Loan Agency
- also in
- Car Finance and Loan Company
- Financial Institution
- Mortgage Lender
- Non-Bank Financial Service
About Tower Loan - Auburn
Written by the company
About Tower Loan
Tower Loan operates more than 260 branch offices in Mississippi, Missouri, Illinois, Alabama, Louisiana, Texas, Tennessee, and Florida. The company is regarded as one of the largest and most progressive independent finance companies in the nation—and we’re proud of our reputation.Whether you're looking for a vacation loan, online loan, personal loan, or installment loan- Tower Loan is the place that says yes!
Our Goal
Throughout our extensive network of branch offices, the primary business of Tower Loan is consumer installment lending. Each member of the staff is here to serve and help every customer in a professional manner that is not intimidating at all. Tower Loan also offers our customers sales financing at various merchants in the local markets. Give your local office a call today or apply online to see how Tower Loan can help you!Contact info
1750 Opelika Road, Ste J, 36830, Auburn, AL, United States
- 334-321-9039
4.3
Excellent
21 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Tower Loan - Auburn
Thank you for your wonderful feedback, Patricia. We are glad the customer service at Tower Loan met your expectations.
Great customer service and very…
Great customer service and very professional and friendly.
6 August 2026
Reply from Tower Loan - Auburn
Thank you for highlighting our professional and friendly service. We value your feedback, Donzella!
Reply from Tower Loan - Auburn
Thank you for your wonderful feedback, Charlette. Your experience being accommodated with excellent service means a great deal to us at Tower Loan.
The staff there is very helpful and…
The staff there is very helpful and polite and they ask you if you want a bottle of water.
.
3 July 2026
Reply from Tower Loan - Auburn
Thank you immensely, Amy. We are glad our staff's helpfulness and courtesy, including offering water, made a positive impression.
Welcoming and knowledgeable staff
The staff is very welcoming and knowledgeable. They make sure that your needs are met and also that you have a clear understanding of your loan and its terms. I would highly recommend this company for any of your financial needs.
6 June 2026
Reply from Tower Loan - Auburn
Thank you for your wonderful feedback, Missymcc. We are glad our staff ensured your clear understanding of your loan and its terms.
The entire staff was absolutely great
The entire staff was absolutely great. They welcomed me in with open arms. They didn’t treat me as a customer, but instead they treated me as a member of the family. I do really appreciate that. Keep up the great work guys.
30 May 2026
Reply from Tower Loan - Auburn
Thank you for your wonderful feedback, Devonta. Being treated like family is what we strive for. We appreciate you and look forward to serving you again.
Overall no complaints…a little confusing..
Overall no complaints except I wish they would communicate via email or text because I can not answer my phone during work hours and they are very persistent about calling everyday just to verify info. Also very confusing because when I apply online or over the phone I always get denied but like clockwork 2 weeks later they send me a check in the mail for me to cash. But overall they’re cool.
20 May 2026
Reply from Tower Loan - Auburn
Thanks for your feedback, Nicholas. We understand your communication preferences and appreciate you sharing your experience with our process.
They will get you some money but be…
They will get you some money but be careful because the interest rate is too high and you’ll have to make bigger payments to get your balance down.
20 November 2025
Reply from Tower Loan - Auburn
We apologize for your concerns about interest rates. We understand your feedback and encourage you to contact us at (662) 562-5681 to discuss your account.
Reply from Tower Loan - Auburn
We are happy our professionalism resonated with you. Thank you for your kind feedback!
Was scared at first but speaking with…
Was scared at first but speaking with John made the process easy. I would recommend Tower Loan to anyone. They help when you really need it
23 December 2025
Reply from Tower Loan - Auburn
We are glad to hear John made the process easy and helped when you needed it most.
Reply from Tower Loan - Auburn
We are absolutely thrilled to hear about your positive experience with our service at Tower Loan.
David Jones was so helpful and made the…
David Jones was so helpful and made the loan procedure painless! I highly recommend him for your loan needs!
12 July 2025
Reply from Tower Loan - Auburn
Thank you for the 5-star rating and for your kind words about David Jones. We're glad to hear that your loan procedure was made easy and painless. Your recommendation means a lot to us. Thank you for choosing our services!
Communication is key!
Help them and they will help you! Communicate and they will do what they can to work with you. Everyone goes through rough patches. Options are usually available if you just ask. Great customer service! Thanks!
2 July 2025
Reply from Tower Loan - Auburn
Thank you for the 5-star rating and the positive feedback. We're glad to hear that our team was able to assist you effectively. We always strive to provide excellent customer service and work with our customers through any situation. Your appreciation means a lot to us!
Very welcoming and professional
Very welcoming and professional, I needed it and they were there for me. The payment plan is very reasonable and constructed well. I dont have much credit history or a good credit score but that wasn't a problem in the slightest. I will most definitely be coming back when id like another loan
12 June 2025
Reply from Tower Loan - Auburn
We're glad to hear that you found our service welcoming and professional. It's great to know that our payment plan worked well for you and that we could assist despite your credit history. We look forward to serving you again in the future. Thank you for your positive feedback!
Perfect interaction
All 3 of the employees were extremely friendly and helpful. Very professional. It felt like I was talking to family when I came in. Very professional and knowledgeable. And the entire process was very fast.
7 June 2025
Reply from Tower Loan - Auburn
Thank you for the excellent rating and positive feedback. We're glad to hear that our team made you feel at home and provided efficient service. We strive to maintain a friendly, professional, and knowledgeable environment. Your satisfaction is our top priority. Thanks again!
customer services
18 April 2025
Reply from Tower Loan - Auburn
Thank you for the five-star rating! We're glad to hear that our customer service met your expectations. Your feedback is greatly appreciated.
Reply from Tower Loan - Auburn
We're glad to hear that you enjoy doing business with us. Our team strives to provide a pleasant experience for all our customers. Thank you for your positive feedback!
The manager was on point
The manager was on point, the staff was very friendly
The time it took was very little
14 February 2025
Reply from Tower Loan - Auburn
Thank you for your positive feedback. We're glad to hear that our team was able to provide you with friendly service and efficient processing. We strive to maintain this level of service for all our customers.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.