Very welcoming and professional, I needed it and they were there for me. The payment plan is very reasonable and constructed well. I dont have much credit history or a good credit score but that wasn'... See more
Company replied
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All 3 of the employees were extremely friendly and helpful. Very professional. It felt like I was talking to family when I came in. Very professional and knowledgeable. And the entire process was very... See more
Company replied
Help them and they will help you! Communicate and they will do what they can to work with you. Everyone goes through rough patches. Options are usually available if you just ask. Great customer servic... See more
Company replied
The CSR has excellent customer service skills and the entire staff will do what they can to meet your financial needs.
Company replied
Company details
- Loan Agency
- Car Finance and Loan Company
- Financial Institution
- Mortgage Lender
- Non-Bank Financial Service
About Tower Loan - Auburn
Written by the company
About Tower Loan
Tower Loan operates more than 260 branch offices in Mississippi, Missouri, Illinois, Alabama, Louisiana, Texas, Tennessee, and Florida. The company is regarded as one of the largest and most progressive independent finance companies in the nation—and we’re proud of our reputation.Whether you're looking for a vacation loan, online loan, personal loan, or installment loan- Tower Loan is the place that says yes!
Our Goal
Throughout our extensive network of branch offices, the primary business of Tower Loan is consumer installment lending. Each member of the staff is here to serve and help every customer in a professional manner that is not intimidating at all. Tower Loan also offers our customers sales financing at various merchants in the local markets. Give your local office a call today or apply online to see how Tower Loan can help you!Contact info
1750 Opelika Road, Ste J, 36830, Auburn, AL, United States
- 334-321-9039
4.0
Great
14 reviews
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They will get you some money but be…
They will get you some money but be careful because the interest rate is too high and you’ll have to make bigger payments to get your balance down.
20 November 2025
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Reply from Tower Loan - Auburn
We are happy our professionalism resonated with you. Thank you for your kind feedback!
Was scared at first but speaking with…
Was scared at first but speaking with John made the process easy. I would recommend Tower Loan to anyone. They help when you really need it
23 December 2025
Reply from Tower Loan - Auburn
We are glad to hear John made the process easy and helped when you needed it most.
Reply from Tower Loan - Auburn
We are absolutely thrilled to hear about your positive experience with our service at Tower Loan.
The employees are very helpful and…
The employees are very helpful and nice.And they are very polite.
11 November 2025
Reply from Tower Loan - Auburn
Thank you for taking the time to share your experience. We appreciate your kind words about our helpful, polite employees.
David Jones was so helpful and made the…
David Jones was so helpful and made the loan procedure painless! I highly recommend him for your loan needs!
12 July 2025
Reply from Tower Loan - Auburn
Thank you for the 5-star rating and for your kind words about David Jones. We're glad to hear that your loan procedure was made easy and painless. Your recommendation means a lot to us. Thank you for choosing our services!
Communication is key!
Help them and they will help you! Communicate and they will do what they can to work with you. Everyone goes through rough patches. Options are usually available if you just ask. Great customer service! Thanks!
2 July 2025
Reply from Tower Loan - Auburn
Thank you for the 5-star rating and the positive feedback. We're glad to hear that our team was able to assist you effectively. We always strive to provide excellent customer service and work with our customers through any situation. Your appreciation means a lot to us!
Very welcoming and professional
Very welcoming and professional, I needed it and they were there for me. The payment plan is very reasonable and constructed well. I dont have much credit history or a good credit score but that wasn't a problem in the slightest. I will most definitely be coming back when id like another loan
12 June 2025
Reply from Tower Loan - Auburn
We're glad to hear that you found our service welcoming and professional. It's great to know that our payment plan worked well for you and that we could assist despite your credit history. We look forward to serving you again in the future. Thank you for your positive feedback!
Perfect interaction
All 3 of the employees were extremely friendly and helpful. Very professional. It felt like I was talking to family when I came in. Very professional and knowledgeable. And the entire process was very fast.
7 June 2025
Reply from Tower Loan - Auburn
Thank you for the excellent rating and positive feedback. We're glad to hear that our team made you feel at home and provided efficient service. We strive to maintain a friendly, professional, and knowledgeable environment. Your satisfaction is our top priority. Thanks again!
Great Customer Service
The CSR has excellent customer service skills and the entire staff will do what they can to meet your financial needs.
18 April 2025
Reply from Tower Loan - Auburn
Thank you for the 5-star rating and the positive feedback about our customer service. We strive to meet our customers' financial needs and it's great to hear that our efforts are appreciated. We look forward to serving you in the future.
customer services
18 April 2025
Reply from Tower Loan - Auburn
Thank you for the five-star rating! We're glad to hear that our customer service met your expectations. Your feedback is greatly appreciated.
Reply from Tower Loan - Auburn
We're glad to hear that you enjoy doing business with us. Our team strives to provide a pleasant experience for all our customers. Thank you for your positive feedback!
The manager was on point
The manager was on point, the staff was very friendly
The time it took was very little
14 February 2025
Reply from Tower Loan - Auburn
Thank you for your positive feedback. We're glad to hear that our team was able to provide you with friendly service and efficient processing. We strive to maintain this level of service for all our customers.
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