I ordered Desert Fleur Crocheted sandals. This was my 1st order from the company. Love the sandals. The company kept in touch throughout delivery process. Shoes arrived really quickly. So, I would def... See more
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Review summary
Created with AI, based on recent reviews
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Reviews shaping this summary
I am very impressed with this company. They have a very wide selection of footwear at great prices. The Base chukka boots purchased were considerably cheaper than elsewhere. The ordering process wa... See more
The shoes I purchased arrived very quickly and packaged well. They were an excellent price aswell. The communication throughout was excellent. Sadly they were too big so I had to return them. The pr... See more
5 star from the ordering process to receipt of the parcel. The price was good and nice to get a new customer discount. They arrived really quickly and well packaged. The sandals are so comfy and... See more
Company details
Written by the company
Multi-award winning independent footwear retailer Headquartered in Shoreditch, including a store in East London’s Brick Lane We are diverse, we are hard-grafting, we are comfortable doing things our own way We champion youth culture and celebrate our nostalgia We embrace our City & its people
We Promise
Written by the company
- Customer Service
- At TOWER London our customers are king. And if you’re not happy with any aspect of our service, we’re not happy. We are only one click or call away so don’t hesitate to get in touch. Please call +44 (0) 207 781 8500 or email customer-services@tower-london.com or use our virtual customer service application on the website. Our address is: TOWER HQ, 16G Perseverance Works, 38 Kingsland Road, Shoreditch, London, E2 8DD.
- Delivery Options
- TOWER London offers Free Tracked & Signed Standard Delivery as standard for all UK orders over £70. Otherwise our standard delivery charge is £4. Our European and International shipping rates are highly competitive and always shipped tracked.
- Returns
- At TOWER London we want you to be happy with your purchases and confident that you've found the perfect footwear. If a return is necessary we can accept returns up 14 days from the date of purchase. If you have ordered the wrong item(s) or simply had a change of heart, all item(s) must be returned in the original and suitable condition for re-sale, with any associated products, tags and boxes intact. We will reject returns that are not in a suitable condition for resale.
- About Us
- WINNER - 'Independent Footwear Retailer of the Year' at Drapers Footwear Awards 2020 |WINNER - 'Independent Footwear Retailer of the Year' at Drapers Footwear Awards 2018 | WINNER - 'Independent Footwear Retailer of the Year' at Drapers Footwear Awards 2016 | WINNER - 'Best Footwear Retailer' at the Pure London Best of British Independent Retail Awards 2015 | WINNER - 'Independent Footwear Retailer of the Year' at Drapers Footwear and Accessories Awards 2014 | FINALIST - 'Best Store Design' at Drapers Independents Awards 2014 | FINALIST - 'Best Footwear Retailer' at Pure London Buyers Power List 2014
FREE TRACKED UK DELIVERY AS STANDARD FOR ALL ORDERS OVER £70
All orders shipped tracked
FREE STANDARD TRACKED SHIPPING FOR ALL UK ORDERS OVER £70
TRACKED EUROPEAN AND INTERNATIONAL SHIPPING AS STANDARD.
Contact info
TOWER London HQ, 16G Perseverance Works, 38 Kingsland Road, Shoreditch, London, United Kingdom, E2 8DD, London, United Kingdom
- +44 (0) 207 781 8500
- customer-services@tower-london.com
- tower-london.com
4.4
Excellent
34K reviews
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Great service excellent quality boots
Great service excellent quality boots, my 1st experience off Tower London, I will certainly use again and recommend to others.
25 March 2026
Just so easy
Easy to find, they had what Iwanted and they arrived quickly. What more could oiu want.
24 March 2026
First time ordering from this company
First time ordering from this company, great value for money, delivery was super quick, very happy customer and would definitely recommend.
23 March 2026
Really happy with purchase
Really happy with purchase, good price and quick delivery would use this site again
2 April 2026
Unprompted review
Great experience
Great experience. Fast service and delivery. Excellent shoes at a fantastic price.
2 April 2026
Unprompted review
Easy online purchase cheaper than…
Easy online purchase cheaper than everywhere else (Birkenstocks Naples loafers) quick dispatch and speedy delivery. Seamless transaction very happy with service and purchase.
23 March 2026
Unprompted review
Bargain!
Product was a great price and was delivered very quickly. Wanted Gola trainers for ages but didn't want to pay full price. These were half the retail price of other stores.
19 March 2026
Prompt and efficient service from…
Prompt and efficient service from placing the order to receipt of the goods
16 March 2026
Easy order swift postage
16 March 2026
Great service and the customer…
Great service and the customer experience was absolutely fantastic. I would absolutely recommend.
25 March 2026
Unprompted review
A good experience overall
The price point on the birkenstocks I bought was good, and the shipping was fast. My only criticism of the experience is that the first pair I purchased were too small for the person bought for, I wanted to exchange but I had to pay for delivery, return, and then re-order - it would be a more positive experience of shopping with Tower London if you could exchange with no additional costs applied - I do understand the deterrant in making customers pay for shipping and returns, but when it is a clear exchange wanted for the next size, it would be nice to not pay 3 times for delivery and return. Other than that, a good site to shop for.
6 March 2026
Unprompted review
Good product and price
Good product, good price, the item as described and delivered on time. Very happy.
13 March 2026
Very pleased with my purchase!!
12 March 2026
Second time of using Tower London
Second time of using Tower London. Always super quick delivery. Will use again. Well deserved 5 stars
11 March 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
I have tried to have a conversation…
I have tried to have a conversation regarding my return. I was just cut off . I have had no response
10 March 2026
Reply from TOWER London
Hi Jane,
Thanks for your review. We are very sorry you got cut off from our live chat. We can see that you were sent a transcript of the conversation in which our team provided you with information about your return. If you do not have this or would like any new information, please do contact us again.
Regards,
TOWER London Team
Very good service
Very good service, product as described on the tin, parcel arrived fast.
9 March 2026
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