Really helpful customer service. Very patient with my multiple queries on booking an Intrepid tour and sorting flights and transfers too. Really pleased with the final price and very grateful for this... See more
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Review summary
Created with AI, based on recent reviews
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Reviews shaping this summary
All the possible help and information was provided regarding my forthcoming trip, via the online presence and follow up emails. Their customer service has been second to none. Everything is laid o... See more
Company replied
Booking was a breeze and they were very responsive to my questions. Even though we are in different timezones, I could tell they responded as soon as they saw my messages and had a response for me. Th... See more
Company replied
The most AMAZING journey of my life! Truly Incredible Europe!The tour guides that accompanied us were awesome! Sagri treated us like she we were her family. All the guides informed us of local cust... See more
Company replied
Company details
About tourhub
Written by the company
We help avid travellers all over the world access and book a curated collection of over 15,000 adventure tours, working with over 1000 of the world's top tour operators and guides!
Search, compare and safely book anything from a coach tour across the Cotswolds to a 4 day hike across the Himalayas!
Check out our reviews of our booking process and fantastic customer service here at tourhub!
Search, compare and safely book anything from a coach tour across the Cotswolds to a 4 day hike across the Himalayas!
Check out our reviews of our booking process and fantastic customer service here at tourhub!
Contact info
CBTC, Senghennydd Road, Cardiff, CF24 4AY, Cardiff, United Kingdom
- hello@tourhub.co
- tourhub.co
4.6
Excellent
1K reviews
Replied to 93% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
First time using this company
First time using this company and I must say that’s its Been wonderful. Response time to messaging is excellent. Top notch customer service. Will recommend to family and friends and will definitely use again in the near future.
19 January 2026
Reply from tourhub
Thanks so much! We’re thrilled to hear that your first experience with tourhub has been so wonderful.
As an agent, we know how important that first impression is, so it’s great to hear our response times and customer service hit the mark for you. We truly appreciate the recommendations to your family and friends - that’s the highest compliment we could receive! We look forward to helping you plan your next adventure in the near future.
Best,
The tourhub Team
Lots of miscommunication
Lots of communication but some wasn't helpful as it was for trips that excluded my teenagers. Quite a lot of misunderstandings so i had to repeat myself, but got there in the end
2 February 2026
Reply from tourhub
Hi Karen,
Thanks for your review. I’m sorry to hear about the misunderstandings regarding your teenagers’ eligibility for certain trips.
As an agent, we aim to make booking as simple as possible by connecting you with various operators, so it’s a shame the communication was a bit repetitive this time around. We’re glad you managed to get the trip finalised in the end and appreciate you sticking with us to get there.
Best,
The tourhub Team
Haven’t taken the tour yet so to give a…
Haven’t taken the tour yet so to give a review would be premature.
19 January 2026
Reply from tourhub
Hi there, thanks for sharing your thoughts!
You are absolutely right - the real magic happens once the tour begins! We completely understand that it's too early to review the full travel experience. This space is actually just for feedback on the service you’ve received from us at Tourhub while finding and booking your trip.
We hope the booking process was smooth and helpful, and we’ll be eagerly waiting to hear all about the actual tour once you’re back and have had a chance to experience it all!
Best,
The tourhub Team
Communication has been good so far
Communication has been good so far. Hope trip goes as well.
31 January 2026
Reply from tourhub
Hi George, thanks so much for the feedback!
We’re really happy to hear that communication has been smooth so far. As your agent, our goal is to keep you well-informed and supported every step of the way leading up to your departure.
We share your excitement and have high hopes for the trip! We’re confident you’re going to have an incredible time, and we'll be here if you need anything at all before you head off.
Best,
The tourhub Team
the agents were very responsive to my…
the agents were very responsive to my questions
1 February 2026
Reply from tourhub
Hi John, thanks for the great feedback!
We’re really glad to hear that our agents were so responsive to your questions. As your agent, we know that getting quick, clear answers is key to feeling confident about your travel plans, so it’s wonderful to know we hit the mark for you.
We appreciate you booking with us and are here whenever you need more help!
Best,
The tourhub Team
Everyone at Tourhub I've communicated…
Everyone at Tourhub I've communicated with, has been very polite and responded promptly and clearly to my inquiries. I completed booking a trip for three of us and my experience with them was very smooth. I highly recommend them.
Our trip is not until six weeks from now so we will be able to write a review about the trip after.
30 January 2026
Reply from tourhub
Hi there, thanks so much for the fantastic review!
We’re thrilled to hear that the booking process for your group of three was smooth and that our team provided the clear, prompt support you needed. As your agent, our goal is to make the lead-up to your trip as stress-free as possible.
We would absolutely love to hear how your adventure goes! Once you're back and have had time to settle in, feel free to share your thoughts on the experience on our website for other travellers. We’re just as excited as you are for your departure in six weeks!
Best,
The tourhub Team
Great operators. Well done.
Tourhub are great, personal service. Staff are helpful and friendly. We’ve used them for lots of holidays and will continue to do so . Happy to recommend them.
31 January 2026
Reply from tourhub
Hi Sandy, thank you so much for the glowing review!
It’s always a pleasure to hear from a regular traveler. We’re thrilled that you’ve enjoyed our personal service and that our team has been able to help with so many of your holidays over the years. As your agent, there’s no bigger compliment than having you return to us again and again - and we truly appreciate the recommendation!
We look forward to helping you plan many more adventures in the future.
Best,
The tourhub Team
Great Tour of Ireland April
A quick response via phone when we first chose our tour was helpful and subsequent messaging to clear up some confusion and provide further information was easy and so far so great.
29 January 2026
Reply from tourhub
Hi Dave, thanks so much for the great feedback!
We’re thrilled to hear that the initial phone call helped you feel confident in choosing your Ireland tour. As your agent, we know that a quick conversation can often clear things up much faster than a long email chain! We're glad the subsequent messaging has been just as easy and helpful for you.
Ireland in April is absolutely beautiful - you're going to love those green landscapes! We're here if you need anything else as you get ready for your trip.
Best,
The tourhub Team
I do not like the fact I can’t talk to…
I do not like the fact I can’t talk to a human about my questions. My emails are answered,but not directly to the questions asked. I gave deposit on the 28 th and told balance was due on Feb 8 th. Two days later I was told that I had to pay in full by end of that day. It was very inconvenient to access that kind of money in just hours when I wasn’t planning for that.
30 January 2026
Reply from tourhub
Hi Deborah, I’m really sorry to hear about the frustration regarding the payment timeline and the difficulty in getting through to us.
As an agent, we work to facilitate bookings with our tour operators, but we understand how stressful it is when their payment requirements change unexpectedly during sale periods. It’s certainly not the seamless experience we aim to provide. Glad to see your booking is now all sorted and we have been in touch, we are going to look into some technical issues we have identified, regarding our phone lines, that may have hindered us getting in touch with you.
In the meantime if you have any further questions please don't hesitate to scehdule in a call or send a message.
Best,
The tourhub Team
Tourhub were great to book my tour…
Tourhub were great to book my tour through, they were responsive helpful and really nice people.
16 January 2026
Reply from tourhub
Hi there, thanks so much for the kind words!
We’re blushing! It’s wonderful to hear that you found our team not only responsive and helpful but also "really nice people." As your agent, we truly believe that travel planning should be as friendly and enjoyable as the trip itself.
We appreciate you choosing us to book your tour and can't wait for you to experience it!
Best,
The tourhub Team
the fact test i could speak to an…
the fact test i could speak to an actual human bring.
9 January 2026
Reply from tourhub
Hi there, thanks so much for the feedback!
We’re thrilled you enjoyed that! While we love our tech, we know there’s absolutely no substitute for speaking to an actual human being when you’re planning a big adventure. As your agent, we make it a priority to stay reachable and real, so you always feel supported by a person who truly cares about your trip.
We're glad we could be there for you!
Best,
The tourhub Team
Reply from tourhub
Hi there, thanks so much for the feedback!
We’re really glad to hear that we were there for you when you needed us. As your agent, our goal is to provide that peace of mind so you always feel supported throughout your travel journey.
We hope you have an incredible fall trip and make some amazing memories!
Best,
The tourhub Team
The ease of finding what tours I was…
The ease of finding what tours I was looking for. The quick reply and follow up from the administration.
The site was easy to navigate and was informative.
30 January 2026
Reply from tourhub
Hi Karen, thanks so much for the lovely feedback!
We’re thrilled to hear that you found the website easy to navigate and that it helped you find exactly what you were looking for. As your agent, we know how important that "quick reply" is when you're in the planning phase, so it’s great to know our administration team stayed on top of your follow-ups!
We appreciate you choosing us for your tour search, and we're here whenever you're ready for the next one.
Best,
The tourhub Team
Tour Hub covered all our travel needs
Our booking through Tour Hub was easy and straitforward. All of our questions were answered in a timely way and we appreciated the thoughtful customer service. Highly recommend!
15 January 2026
Reply from tourhub
Hi there, thanks so much for the glowing recommendation!
We’re thrilled to hear that your booking experience was easy and straightforward. As your agent, our goal is to handle all the "travel needs" and heavy lifting so you don't have to! We're especially glad you enjoyed our customer service - we always aim to be as thoughtful and timely as possible.
Thank you for choosing us, and we can’t wait for you to head off on your adventure!
Best,
The tourhub Team
Reply from tourhub
Hi there, thanks so much for the review!
We’re thrilled to hear you had such a great time and loved the cities on your itinerary. It’s also wonderful to know that our communication hit the mark for you! As your agent, we love hearing when the tours we help book turn out to be such a success.
We hope to help you discover even more amazing cities on your next adventure!
Best,
The tourhub Team
Great customer services
Great customer services
Answered all my questions
Polite & professional
29 January 2026
Reply from tourhub
Hi there, thanks so much for the kind words!
We’re really happy to hear that our team was able to answer all your questions while staying polite and professional. Providing that high level of service is exactly what we aim for as your agent to make your booking process as smooth as possible.
We appreciate the support and look forward to helping you with your next adventure!
Best,
The tourhub Team
Pre Tour
Great experience so far, but would prefer to pay in USD, and not get fees on my credit card.
Will comment further after the tour.
Thanks...
Al and Jeferson
15 January 2026
Reply from tourhub
Hi Al and Jeferson, thanks for sharing your feedback with us!
We’re so glad to hear you’ve had a great experience so far. We completely understand the preference for paying in a specific currency to avoid credit card fees - that can definitely be a frustration. As an agent, we are always looking for ways to make the payment process smoother for our international travelers, and we really appreciate you bringing this to our attention.
We’ll be looking forward to hearing all about your trip once you’re back!
Best,
The tourhub Team
Easy communication and fast response…
Easy communication and fast response from your customer service staff.
29 January 2026
Reply from tourhub
Hi Joy, thanks so much for the feedback!
We’re really happy to hear that you found communication easy and our responses fast. As your agent, we aim to take the stress out of the process by staying on top of your questions, so it’s great to know our team hit the mark for you!
We appreciate you choosing us, and we're here if you need anything else for your trip.
Best,
The tourhub Team
Reply from tourhub
Hi there, thanks so much for the recommendation!
We’re really glad to hear you found our agents knowledgeable. As an agent ourselves, we take pride in being able to offer expert advice and help you navigate your travel options with confidence.
We appreciate the support and look forward to helping you with your future travels!
Best,
The tourhub Team
Quick response
Quick response from the team every inquiry I had. The team offered options for me to explore.
28 January 2026
Reply from tourhub
Hi, thanks so much for the feedback!
We’re really happy to hear that our team was quick to respond and provided plenty of options for you to explore. As your agent, we love helping you find the perfect fit by showing you what’s out there!
We appreciate you booking with us and hope you’re excited for your upcoming adventure.
Best,
The tourhub Team
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