Tough Leads Reviews 

Great product and even better customer service. Communication was first class and very helpful to ensure quick delivery. Great company to shop with.

Arrived quickly.

I charge my Polestar regularly at the office so no real need for a home charger. I’ve once had to use a fast charger for a weekend top up and wasn’t impressed with the £30 it cost for 40%.

I tried a couple of extensions through the living room window with unreliable results. Setting the charge rate to 6amp and random cut offs.

Decided to order a 20m cable with RCD. It runs from a socket in the garage, under the door and all the way up my drive to the official Polestar ‘granny’ cable.

Plugged in with no issues. Now charging at 10amp.

Great quality, thick, flexible cable and waterproof socket with plenty of room for the oversized car cable to fit through and close securely.

Quick delivery and great price. (20m with RCD. £70 delivered)

previously wrote a poor review as our item hadn't been delivered. all sorted now, actually v good customer service once they realised what had happened

Dreadful experience using this company.
Never again.

Great service. I underestimated the length of the cable that would come with my car, I ordered and they went above and beyond to get ma home charging as quick as they could, I went for more length than needed, that’s my only regret I wish I’d got a bit shorter length on the cable!

If your looking for an extension these are the one

Lead came to me in a very quick turnaround, product was as described, very easy to link with our smart home system. Leads and components are of very good quality! Excellent customer service, highly recommend!

I ordered an English/French adapter for our hot tub yesterday morning, a last minute thing as we leave for France on Wednesday. It was manufactured yesterday as they had none in stock, dispatched yesterday afternoon and arrived this morning. Outstanding service in my opinion.

The Director, Adrian, couldn’t have been more helpful guiding me through the process of selecting the right cable solutions for EV home charging. After a series of email exchanges to navigate this new world of EV driving I am absolutely satisfied with the service and purchase of a granny extension cable to 3 pin plug that can fit through a letterbox. In addition the Tough Leads products are of the highest quality and will be my go to company for my future needs.

Fantastic quality shore line adapter, robust and solidly made. Fast delivery as requested despite bank holiday

I was told my order was being sent on the 1/6/26. As of the 10/6/26 the item has not arrived. I've sent two emails trying to find out when my item will be delivered to Adrian South who had advised me on what I should buy. No reply from him now and no contact telephone number on their website. I tried to use their contact page to find out about my delivery but this is not working. Very poor service assuming that it is not a scam. Update: Still no replies or product as of 15/6/26

I purchased an outdoor timer switch from Tough Leads that was advertised to work without a wifi connection once it was set-up. Despite several attempts we could not get it to work. I contacted Adrian at Tough Leads who initially was very helpful and said they would test one and get back to me. They never got back to me. I have sent several emails and still no response.
Buyer Beware!!

I have 2 leads from them 1 for the car to charge the other for the hot tub and both are very well made no issues until now.

I ordered am extension for EV charging and asked for it within 3 days, It was delivered in time and a great product.

I was looking high and low for good quality, durable 13 amp extension cables. Tough Leads provides exactly that and much more. Using excellent cable, plugs and sockets at a very good price, I'm a very satisfied customer. Add to that a speedy delivery and I can wholeheartedly recommend Tough Leads!

Very speedy delivery in time for the weekend thanks guys!

I messed up my order twice. Adrian was very quick to respond to my emails and correct things. Fantastic customer service. Quick delivery. Great business. Would recommend.

Brilliant customer service, nothing is too much trouble. Cable I have ordered is very sturdy and seems excellent quality obviously haven’t used too much but will do another review after use. Ordering and delivery - I can not recommend highly enough! Thank you

This is exactly what we needed after picking up our first ever EV without first sorting out a charging point! I ordered the 25m variant with the RCD plug, it arrived well packaged and very quickly via DHL, upon using it it's giving me the same predicted charge time as if I hadn't been using it, this must mean the cable's up to the job, which it certainly feels like it is!

Thanks guys, a great product at a good price, plus you've saved me reversing down a narrow drive to get to the back garden socket - that alone is worth the price!