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Touchstone Education Reviews 3,925

TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Evaluating 1,180 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional knowledge, supportive approach, and inspiring guidance, which significantly contributes to a positive user experience. Many highlight the personalized and insightful coaching sessions, noting how these interactions help clarify goals, build confidence, and provide actionable steps. The overall service is frequently described as excellent, with people appreciating the well-structured and informative content provided. However, some people were dissatisfied with the pricing, finding the courses to be expensive. A few also mentioned that the initial free sessions or courses felt like a "hard sell" for more costly programs, and some felt that the support provided after purchase was minimal or that the refund process was difficult.

What people talk about most

Staff

Users describe positive interactions with staff, praising their knowledge, support, and inspiring qualities.... See more

User experience

Reviewers highlight positive aspects of user experience, with many feeling inspired, motivated, and confident... See more

Service

Customers consistently note positive experiences with service, particularly praising the insightful and... See more

Price

Customers had negative experiences with price. Many reviewers felt that the courses and services were... See more

Customer service

Consumers generally express satisfaction with customer service, highlighting the supportive, informative, and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

John Davidson was a great sounding board, offered some suggested solutions & challenged (in a good way) a couple of ideas I'd had. Time went far to quickly - wasn't the opportunity to get into any... See more

Company replied

Rated 4 out of 5 stars

Overall, the Wealth Academy was a fantastic experience. Incredible to meet so many students, meet the coaches, make connections and be inspired to keep moving forward with our dreams. The breakout... See more

Company replied

Rated 5 out of 5 stars

Good presentation, the lecturers know their stuff, the lectures were relevant, videos brought the training to life, every second was accounted for from the start to the end. Well planned presentation.... See more

Company replied

Rated 5 out of 5 stars

I had my first 121 with Indy and it was a really good experience, especially having only 30 minutes. He gave me the option to lead the session after any questions if I wanted to, which made it feel... See more

Company replied


Company details

  1. Educational Institution
  2. Class
  3. Coaching Center
  4. Property Investment
  5. Real Estate Consultant
  6. Training Centre

About Touchstone Education

Written by the company

Touchstone Education, CPD Accredited Property Investment Education

At Touchstone Education, we help you achieve financial freedom through property. Our Wealth Academy offers easy-to-follow courses that guide you through property investing, from flipping to serviced accommodation.

With Wealth Through Property, we show you how to build lasting wealth by leveraging property as a business.

We provide practical strategies, expert training, and ongoing support to help you take action and succeed in property. Join us and start your journey today!.

Get Your TIcket

Contact info

4.3

Excellent

TrustScore 4.5 out of 5

4K reviews

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Replied to 99% of negative reviews

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Rated 1 out of 5 stars

The two biggest mistakes of my life….

The two most expensive mistakes of my life: 1) joining Touchstone - £14,995 2) investing in two off plan investments via their sister company Redmayne Smith - circa £100,000 with other associated costs.
The Common denominators:
Paul Smith
Aniko Smith
Abi Hookway
Gordie Dutfield.

I am writing this as someone who is now facing the very real possibility of losing a significant portion of my life savings after being introduced to off-plan property investments through the ecosystem (sales funnel) surrounding Touchstone Education and Redmayne Smith.

The recent The Sunday Times article titled “Time to tackle online property gurus?” is not a general commentary on the industry — it is specifically about Touchstone and Redmayne Smith, and it highlights serious concerns regarding the promotion of off-plan property investments to students and the outcomes many are facing.

After watching the response video by Paul and Aniko, I was struck not by transparency, but by how the central issue was avoided.

The core concern — the sale of off-plan investments to students and the financial consequences — was not properly addressed. Instead, the response relied heavily on a headline statistic: 89 complaints out of 25,000 (0.35%).

In my opinion, this figure is highly misleading.

It is unclear what the 25,000 represents. If this number includes everyone captured in a marketing database — such as individuals who attended free webinars or introductory sessions — then it has no relevance to the actual risk faced by those who proceeded to invest.

More importantly, this statistic completely sidesteps the only question that matters:
👉 What proportion of people introduced to off-plan investments via Redmayne Smith have experienced financial loss or adverse outcomes?

Without that figure, the 0.35% statistic is, in my view, meaningless.

It is also important to recognise that formal complaints do not reflect the true scale of the issue. Many individuals do not submit official complaints despite experiencing serious financial consequences.

There are independent groups of affected individuals — referenced publicly — where a growing number of people are sharing similar experiences. The existence and growth of these groups alone raises serious doubts about how representative the 0.35% figure really is.

Equally concerning is how criticism appears to be handled.

Comments raising legitimate questions — including my own — were removed from YouTube under the official response video. This gives the impression that critical voices are being filtered out rather than addressed. Similar patterns have been observed in private communication channels, where individuals who question or challenge are excluded.

This creates, in my opinion, a controlled narrative where:

Risks are not fully acknowledged

Negative outcomes are not openly discussed

New participants are not exposed to balanced information

Finally, the repeated justification that Touchstone Education and Redmayne Smith are “separate entities” does not resolve the concern. When one appears to act as a direct pathway into the other, the distinction becomes largely theoretical from the perspective of a student or investor.

At a minimum, transparency would require:

Disclosure of how many off-plan investors have suffered losses

Clear data on how many refunds have been issued

A direct and honest response to the concerns raised in the media

Until those questions are answered clearly, I would strongly urge extreme caution to anyone considering engaging with these programmes or associated investment opportunities.

This review reflects my personal experience and observations.

14 March 2026
Unprompted review
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Reply from Touchstone Education

Hello Sheila,

Thank you for taking the time to share your concerns. We recognise the seriousness of what you’ve raised and understand the impact situations like this can have.

However, we do need to be clear on an important point: Touchstone Education is an education provider. We deliver training, coaching, and support to help individuals understand property strategies and make informed decisions. We do not sell, manage, or advise on specific investments, and we do not have any control over the operations, decisions, or outcomes of third-party companies, including Redmayne Smith. They are a separate entity, and we do not interfere with or influence their activities.

We appreciate that, from your perspective, there may feel like a connection. However, it is ultimately the responsibility of each individual to carry out their own due diligence and seek independent professional advice before entering into any investment. This is something we consistently encourage throughout our training.

In terms of your comments around transparency and communication, we take this feedback seriously. Our intention is not to avoid or suppress constructive criticism, but to ensure that discussions remain fair, accurate, and respectful. Where moderation has taken place, it is typically to maintain that standard rather than to silence concerns.

We understand that this does not change your personal experience, and we do not dismiss that. If you would like to raise specific issues or seek further clarification, we would encourage you to contact the relevant parties directly regarding any investment matters, or reach out to our support team if your concern relates to your experience with Touchstone itself.

We remain committed to improving how we communicate and support our students, and we appreciate you taking the time to share your perspective.

Warm regards,
The Touchstone Education Team

Rated 1 out of 5 stars

I signed upto the 2 day webinar and…

I signed upto the 2 day webinar and then changed my mind as it is not for me this investment. I have emailed 3 consecutive 3 days asking to cancel the webinar and asking for a refund but no response from anyone. I want my money back £99. When is this going to be actioned? Why is there no conmication.

15 March 2026
Unprompted review
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Reply from Touchstone Education

Hello Fareed,

Thank you for your message, and we’re sorry to hear about your experience.

We can confirm that your refund has already been processed, and a confirmation email has been sent to you with full details. If you’re unable to locate it, please do check your spam or junk folder just in case.

We understand how important clear communication is, and we apologise for any frustration caused. If you need us to resend the confirmation or assist further, please don’t hesitate to get in touch.

Warm regards,
The Touchstone Education Team

Rated 1 out of 5 stars

Terrible!!! Avoid avoid avoid

Terrible!!!! The 2 day course is a complete scam! All the content is
Pre recorded! When i asked my personal wealth expert via WhatsApp he told me that abi had an emergency appointment so they had to use pre recorded content ?????? Gordies training was also prerecorded! They asked the “audience” to send in homes for sale on rightmove in their local area Julie sent in her house that they crunched the numbers for, Julie’s house I searched for on right move myself and surprise surprise the house didn’t exist! The second half of day 1 a prerecorded video was accidentally played that was actually meant for day 2 and another surprise on the morning of day 2 I watched the same pre recorded video AGAIN! All whilst they were congratulating people for purchasing the 12 month 10k course …… they were not people on the course as it was pre recorded! Completely disappointed this is why these courses get a bad name it leaves you extremely dubious and suspicious. If the content is not delivered live and questions are left unanswered this should be declared prior to people spending money on it. It is not value for money it is a scam leave well alone!

16 March 2026
Unprompted review
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Reply from Touchstone Education

Hello Kellyann,

We’re very sorry for the technical glitches during your 2-day course and completely understand how frustrating that must have been.

The mix-up with pre-recorded content was due to an unexpected scheduling issue, and we apologise for any confusion or disappointment it caused.

We have been helping students successfully learn property strategies for over 11 years, and thousands of students continue to benefit from our structured education and coaching.

We’ve attempted to reach out to you so we can offer you a spot on another live session, allowing you to fully experience the course as intended.

Please get in touch with our support team to arrange the next session.

Warm regards,
The Touchstone Education Team

Rated 5 out of 5 stars

1 year with Touchstone

Fantastic education company with great networking opportunities. Have been with touchstone 1 year and have learnt so much in that time. Fantastic coaches, recently had a 1-2-1 session with Indy Gill, who gave me loads of advice and action points to elevate my journey. Thanks Indy ☺️

17 March 2026
Unprompted review
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Reply from Touchstone Education

Hello Victoria,

Thank you for taking the time to share your journey with us; what a great milestone marking one year with Touchstone. It’s brilliant to hear how much you’ve gained from both the education and the networking opportunities along the way.

We’re especially pleased that your recent 1-1 with Indy gave you clear advice and actionable next steps to keep building momentum. That combination of guidance and action is where real progress happens.

We look forward to continuing to support you as you keep elevating your journey.

Warm regards,
The Touchstone Education Team

Rated 5 out of 5 stars

Amazing first monthly action plan 1-1

It was lovely meeting Indy! He gave me a step by step walkthrough of key considerations for me to have a clear understanding of my motivations to building wealth through property, and my approach to planning and carrying out actions with accountability and with a focus on mindset.

17 March 2026
Unprompted review
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Reply from Touchstone Education

Hello Valerie,

It’s great to hear that your first monthly action plan session with Indy gave you that step-by-step clarity; not just on strategy, but on your motivations and mindset as well.

Building a strong foundation with clear actions and accountability is key, and it sounds like you’re starting in exactly the right way. Indy will be really pleased to know the session made such a positive impact.

We look forward to supporting you as you continue to build momentum on your journey.

Warm regards,
The Touchstone Education Team

Rated 5 out of 5 stars

We had a great 1-1 with Jenna

We had a great 1-1 with Jenna, one of the Touchstone Education coaches. It was great to talk through my priorities, journey so far and future goals. Even though we are experienced investors, it was really helpful to get positive feedback from Jenna...

The coaching element of the wealth academy is so useful and so important for students on their property investment journey's.

Thanks so much Jenna

13 March 2026
Unprompted review
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Reply from Touchstone Education

Hello Steve,

Thank you for sharing this. It’s great to hear that your session with Jenna gave you the space to reflect on your journey, priorities, and next steps; even with your existing experience.

Having that external perspective and constructive feedback can make a real difference, especially when you’re looking to refine and move forward with clarity. We’re really pleased the coaching element is proving valuable for you.

We’ll be sure to pass your kind words on to Jenna, and we look forward to continuing to support you on your journey.

Warm regards,
The Touchstone Education Team

Rated 5 out of 5 stars

Had a 1-1 with Indi Gill

Had a 1-1 with Indi Gill, all I can say is wow, great person, very knowledgeable and all in easy to digest language, will be using him again, thank you Indi

16 March 2026
Unprompted review
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Reply from Touchstone Education

Hello Simon,

“Wow” is always great to hear, thank you for sharing this! It’s fantastic to know that your 1-1 with Indy was both insightful and easy to follow. Breaking things down into clear, practical steps is exactly what we aim for, so it’s great to see that came through in your session.

We’re really pleased you found value in the experience and look forward to supporting you again in your next session.

Warm regards,
The Touchstone Education Team

Rated 5 out of 5 stars

I think indy is a really positive…

I think indy is a really positive motivational man his attitude to goals is what we all need and I look forward to ths journey with h and the team

16 March 2026
Unprompted review
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Reply from Touchstone Education

Hello Kevin,

Thank you for your kind words. It’s great to hear that Indy’s positive and driven approach resonated with you, having the right mindset around goals can make all the difference on this journey.

We’re excited to have you with us and look forward to supporting you as you continue to grow and move forward with the team.

Warm regards,
The Touchstone Education Team

Rated 5 out of 5 stars

First one to one really good and helpful

First one to one was really good and what we needed.
Well done indy

16 March 2026
Unprompted review
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Reply from Touchstone Education

Hello Robin,

It is great to hear your first 1-1 was exactly what you needed. Those early sessions are all about building clarity and direction, so it’s brilliant that it’s set a strong foundation for you.

We’ll be sure to pass your feedback on to Indy, and we look forward to supporting you as you continue moving forward.

Warm regards,
The Touchstone Education Team

Rated 5 out of 5 stars

Indy is a 5* coach

Indy is a brilliant coach. We went into our meeting feeling conflicted on our next steps but left the meeting with clarity & positivity. Will look forward to working with Indy in the future

16 March 2026
Unprompted review
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Reply from Touchstone Education

Hello Carina,

Thank you for taking the time to share this. It’s great to hear you came into the session feeling uncertain and left with real clarity and a renewed sense of direction, that shift is exactly what those 1-1s are designed to create.

Indy will be really pleased to know his guidance helped you move forward with confidence. We’re excited to continue supporting you on your journey and look forward to your next session together.

Warm regards,
The Touchstone Education Team

Rated 5 out of 5 stars

We just had our first 1-1 with Indy…

We just had our first 1-1 with Indy Gill. He was amazing at showing us the best strategies for where we want to go.

16 March 2026
Unprompted review
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Reply from Touchstone Education

Hello Lauren,

Thank you for sharing your experience. It’s great to hear your first 1-1 with Indy gave you clear direction on the strategies that align with where you want to go, that clarity early on can make a real difference.

We’ll be sure to pass your feedback on to Indy, and we look forward to supporting you as you put those plans into action.

Warm regards,
The Touchstone Education Team

Rated 4 out of 5 stars

I enjoyed the many oppertunities to…

I enjoyed the many oppertunities to benefit from property being explained and hearing the real life expieriences .
I look forward to joining the Touchstone community and meeting new people with a common interest and welcome new knowledge.

15 March 2026
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Reply from Touchstone Education

Hello George!

It’s fantastic to hear you enjoyed the insights and real-life experiences.

The Touchstone community is full of curious minds and driven individuals, and we can’t wait for you to dive in, connect with others, and put your new knowledge into action.

Warm regards,
The Touchstone Education Team

Rated 5 out of 5 stars

Its been an absolutely mind blowing…

Its been an absolutely mind blowing -literally, the wealth of information shared, providing people with the education they need to know about the multitude of ways one can create wealth through property - transitioning people from the average pay in 9-5 mediocre work life. The presenters and hosts were amazing and supportive. Thank you

15 March 2026
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Reply from Touchstone Education

Hello Alexandria,

Thank you for such an incredible review. We’re really pleased to hear how impactful you found the experience and that the sessions opened your eyes to the many possibilities within property.

Education and clarity are at the heart of what we do, so it’s great to know the information shared helped you see new opportunities and ways forward.

It’s also wonderful to hear your kind words about the presenters and hosts. They’re passionate about supporting people on their journey and creating an environment where everyone feels encouraged to take the next step.

Thank you again for being part of the experience, and we’re excited to see where your journey takes you from here.

Warm regards,
The Touchstone Education Team

Rated 5 out of 5 stars

Brilliant 2 day experience

Brilliant 2 day experience, a lot of information in 2 days but Abi, Gordie and the team did amazing job hosting this TE. Eye opening what you can achieve with the right tools, mindset and right direction by joining the WA family which will help us find that freedom!

15 March 2026
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Reply from Touchstone Education

Hello Krishan,

We’re so pleased to hear that you had such a brilliant experience at the 2-day event. It’s great to know that Abi, Gordie, and the team helped make the sessions engaging and eye-opening.

There is a lot to take in over two days, but it’s fantastic that you could see how the right tools, mindset, and direction can open up new possibilities.

We’re excited to have you as part of the Wealth Academy community and look forward to supporting you as you continue on your journey toward greater freedom.

Warm regards,
The Touchstone Education Team

Rated 5 out of 5 stars

Interesting content

Interesting content; real people told real stories.

15 March 2026
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Reply from Touchstone Education

Hello Mr Payne,

Thank you for your review! We’re really pleased to hear that you found the content interesting and enjoyed hearing real stories from real people.

Sharing genuine experiences is an important part of what we do, as it helps others see what’s possible and learn from those already on the journey.

We appreciate you taking the time to share your feedback and hope to see you again at a future event.

Warm regards,
The Touchstone Education Team

Rated 5 out of 5 stars

Feeling positive

We had a fantastic 1:1 with Indy last week. He took the time to understand our situation and we’ve got a clear direction now to get us to our goals. We’re feeling positive, thanks a lot Indy.

8 March 2026
Unprompted review
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Reply from Touchstone Education

Hello Lindsey,

Thank you for sharing your experience! We’re thrilled to hear that your 1:1 with Indy gave you clarity and a clear direction towards your goals. Feeling positive and confident is exactly what we aim for, and it’s great to know Indy was able to guide you so effectively.

Wishing you continued progress on your journey!

Warm regards,
The Touchstone Education Team

Rated 5 out of 5 stars

Inspirational one2one with Indy Gill

I had an inspirational one2one with Indy Gill. He really has everyone's interest at heart and is happy to help them achieve their aims. He gave me some homework and I am in no doubt that if I do as I've been advised, I will be sucessful and reach my goals. Thank you so much Indy!

14 March 2026
Unprompted review
Touchstone Education logo

Reply from Touchstone Education

Hello Susan,

it’s fantastic to hear how much you got out of your one-to-one with Indy! It’s clear that your dedication and willingness to follow through on the guidance given will take you a long way. Homework may feel small, but it’s the actions you take consistently that turn ambition into real results.

Keep that momentum going ; the goals you’re aiming for are well within reach, and we can’t wait to see you achieve them!

Warm regards,
The Touchstone Education Team

Rated 5 out of 5 stars

Great first coaching session with Indy

Great first coaching session with Indy! Helped to focus my thoughts and realign my direction with some insightful information and details on deal packaging and flipping!

14 March 2026
Unprompted review
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Reply from Touchstone Education

Hello,

We’re thrilled to hear your first coaching session with Indy helped bring clarity and focus! It’s amazing how a fresh perspective and actionable insights on deal packaging and flipping can realign your direction. Keep applying what you’ve learned, and the results will follow!

Warm regards,
The Touchstone Education Team

Rated 5 out of 5 stars

Indy has good knowledge, supportive and motivational speaker.

Indy has good knowledge, he is very supportive to student. He is motivated me to go ahead and do everything what you want. Thanks Indy.

14 March 2026
Unprompted review
Touchstone Education logo

Reply from Touchstone Education

Hello Neerav,

Thank you for sharing your experience! Indy’s passion for supporting students and motivating them to take action truly shines through. We’re glad you feel inspired to go after your goals, keep that momentum going!

Warm regards,
The Touchstone Education Team

Rated 1 out of 5 stars

I am trying to unsubscribe from texts…

I am trying to unsubscribe from texts from this company but the text number (88557) does not appear to work and I can’t find an unsubscribe option on the website. Please advise how I can unsubscribe.

13 March 2026
Unprompted review
Touchstone Education logo

Reply from Touchstone Education

Hello Angela,

We have now successfully removed your number from our text messaging list, so you will no longer receive SMS communications from us.

Warm regards,
The Touchstone Education Team

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