TouchBistro Restaurant POS/EPOS Reviews 

I use it for our culinary program at our technical post-secondary school. It has great training videos and has been very easy for the students to use. Also, the technical support has been extremely helpful.

Since Three Ranges Brewing Company moved to TouchBistro, we have been able to conduct transactions more efficiently, positively affecting customer interaction. Ease of use for staff, and the ease of organizing reporting for bookkeeping has been a great benefit to using their software. Thank you TouchBistro

I would give this company 0 stars if it was an option. My restaurant burned to the ground, nothing salvageable and it is unknown if I will even be able to rebuild. I am left with nothing...but guess what, I can not cancel this account, and I must keep paying the monthly service fees until my 24 month contract expires. I have 0 income, what a bunch of cold hearted people.

Very unstable. Every day is something going on. Stay away.

We have two venues, gift cards on both, reservations on both and online ordering...we spend a lot of money at TouchBistro. We'd give them five stars as we are generally happy but after talking to support (no help) about how the POS handles cash on the End Of Day Report and how it reports it (my accountant cannot balance their reports) we are looking at going back to pen and paper for cash outs and start looking for an easier POS. Most of the online guides about shift reports seem to favor the FOH staff and the management/ownership side seems to be totally forgotten and ignored. We have another venue we were thinking of adding but that's certainly not going to happen at this point.
Apparently there is a Tier Two support but our problem, which they couldn't resolve, wasn't good enough to get kicked up the ladder. Instead we were told to book off an hour and call in so they could run through the program (we are kinda busy)...Touch Bistro needs to recognize CASH on their reports, server reports show a due back but end of day will show something different when there's extra cash floating around from another server or takeout. They need someone who knows accounting to walk people through reporting.

Touchbistro has been so great. I love all the restaurant guided things they offer. They really know what they ate doing . I'm so glad I switched!!

I am updating my review for Touchbistro to add even more bad news.
I got my system in a box one months ago. I have had one twenty minute call with Samantha Perez my “contact person” who I can only contact through email. And an hour long installation call which ended abruptly on the hour. The system is still not functioning and it’s like “watch some videos on line and figure this out yourself”. Now I am tech savvy and have a wiring installation background, I have run the extra cables required and have spent hours trying to figure how this works. But the support is non existent. If you are not very tech savvy, do not buy this system because you are on your own. After weeks of trying to get the system to integrate with the TSYS payment system, dealing with the advance customer service reps, we concluded that the system was never going to work. Failure of credit card processing. Not reading cards, swipers not working, genius minis discontinued. I bought this system so that I could retain my first data processing company. So I returned the system to Touchbistro, they told me not to send back the iPads because I opened them. I returned all the rest of the hardware and never got a refund, it’s been two months. I lost $7,000 and wasted two months of hard work trying to get it to work. I went with Toast, something I didn’t want to do because they control my credit card processing. The toast system cost less but works very well. They matched my credit card rates in the short term but I worry long term. I will never forget the nightmare of dealing with Touchbistro, I am writing this review to hopefully prevent any other restaurant owner suffering what I went through.

I enjoy the ease of the system, however, I have had no luck in customer service when it comes to discussing the billing. The original salesman led me to believe we had complete use of the POS and now it appears we have to pay for each additional service.

I have a small cafeteria and thought that this would be a easy solution to meet our POS needs. It is easy to use and set up was great. The onboarding was lacking, but I may have hit a transition since I had a couple of different contact during my onboarding. It has only been a couple of months and I am still trying to fine tune the set up of our screens. Customer support does guide you to videos for training and support, but luckily, I don't need it to do much other than a calculator that takes credit cards.

Horrible experience so far and we have never even been able to use the system due to the pandemic. They have charged us now over $9000 and still asking for additional payments and when you call "customer service" no one can help you. Please look at the reviews and the complaints with the BBB before you sign up with this company.

We have had Touchbistro almost four years.
Their system is very good and has a lot of features that make it better than other systems we have looked at.
Also they have been very good with support for any questions that come up. Also their in house cc processing has a very competitive rate.

We have a restaurant/cafe in Houston & we just switched to the Touchbistro POS system last month. There was quiet a bit of work that went into going online but the final product is working very well for us. We also received great pricing on our Credit Card Processing, which was a significant added bonus. Warren, Matt, Tevin, Justin, Dan, Samantha... were all great to work with, have great attitudes and are patient!

Been using Touch Bistro for my small business for the past 4 years. Love it.

So far- awesome! Set up and implementation is going great. The third-party vendors were terrific, and everybody responds quickly and thoroughly to any questions that we have. Our first encounter with tech-support was amazing. Knowledgeable, helpful, patient!

We have got a Touch Bistro POS for our new restaurant startup. When asked about onboarding support the account rep simply asked us to watch their videos. Despite writing to them about needing assistance they have not responded. Very unhappy with the kind of support they are providing. I was under the impression the POS providers provided initial training to the staff. This business is new to us and am so disappointed that I am receiving zero help from the start.

I used Touch Bistro for about 5yrs and they have the worst customer support ever!! You can never get through and the call back option is fake. They call back with a Toronto number which ends immediately after one ring. I was on hold for more than 1.5hr on multiple occasions, and again they end your calls. “They claim they got better answering calls” but that’s BS. Just called the on 3/24/2022 and same fake call back option. Called 4 times to get before getting through. I finally cancel my service! Basically support will waste a few hours of your lifetime. You’ll pay the high monthly with their record breaking hold times and zero support. Oh yeah it’ll cripple your business flow if you’re offline. Just giving them a honest review they deserve before the next user falls victim using this BS company. DO NOT GET TOUCH BISTRO and choose another POS system.

TouchBistro is very user friendly, my entire staff loves the program.

We have multiple locations with TouchBistro and from the initial sign up, to onboarding, to concerns throughout the year, they are always super reliable!

Great application and good customer service. Highly recommend.