Total Pest Control Reviews 149

TrustScore 4.5 out of 5

4.7

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 24 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, knowledge, and friendly demeanor, often highlighting their helpfulness and understanding during difficult situations. Many people appreciate the efficient and effective service provided, noting that issues were resolved quickly and thoroughly. However, some customers were dissatisfied with the effectiveness of the treatment, mentioning that the proposed solutions did not fully resolve their pest problems. A few other people also felt that the sessions were inadequate to address the issue completely.

What people talk about most

Staff

Clients share positive opinions on staff, frequently highlighting their professionalism, knowledge, and... See more

Service

Reviewers highlight positive aspects of service. Customers consistently praise the helpful, friendly, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Tony is amazing...what a gent and so full of knowledge! We have a reoccurring rat problem at my aunts and so have had pest control out previously, but they just tend to put poison down for a few visit... See more

Rated 5 out of 5 stars

We have had a problem with rodent infestation in our property. We contacted Total Pest Control via our management service. Technician Jemma, attended and laid bait. This was quickly consumed by rod... See more

Rated 5 out of 5 stars

We had a Rat problem at my in-laws, Jack made three visits to the property and identified the vermin point of entry on the first visit! I followed his advice and by the third and final visit no more... See more

Rated 5 out of 5 stars

Gem from pest control was absolutely fantastic. She instantly put my mind at ease with her positive and professional approach. She went above and beyond in her work, and when she left, I felt like a h... See more


Company details

  1. Pest Control Service
  2. Bird Control Service

About Total Pest Control

Written by the company

Total Pest Control have over 30 years experience in all types of commercial and domestic pest control. We protect against pests such as birds, rodents crawling insects, as well as offering routine pest prevention visits. VISIT OUR WEBSITE

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

149 reviews

5-star
4-star
3-star
2-star
1-star

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent service delivered by kind-hearted humans!

Michael and his colleagues are true gentlemen. They acted very professionally and quickly to sort out the mice problem we had in our house. He was very understanding with my personal circumstances and showed me and my family a lot of love and care during what was a difficult time for us. The man knows what he's talking about and explained every step of the treatment clearly. I woulld 100% recommend him to EVERYONE! Thank you Michael and your team! God bless you all! ❤️

25 July 2025
Unprompted review
Rated 5 out of 5 stars

Excellent service

Excellent service! Jem was brilliant, really helpful, friendly, and efficient. Would 100% recommend.

17 July 2025
Unprompted review
Rated 5 out of 5 stars

Successful treatment

Successful treatment. Jem is efficient, knowledgeable and customer focused. We greatly appreciated her conscientious flexibility as well.

18 June 2025
Unprompted review
Rated 5 out of 5 stars

AMAZING

AMAZING! Punctual, friendly, knowledgeable and professional. Great communication and sent a quote through quickly for work to be done. Really lovely, helpful guy. Thank you xxx

4 June 2025
Unprompted review
Rated 5 out of 5 stars

Polite, professional service

Jem was polite, friendly, professional and reassuring.
She texted in advance to tell me when she would arrive which very helpful. She explained what she was doing & why & did everything she said she would. Would highly recommend!
Hopefully the problem has now been resolved.

8 April 2025
Unprompted review
Rated 5 out of 5 stars

Jem Is always happy and polite to…

Jem Is always happy and polite to everyone here, She does her job swiftly and manages to get around practically unnoticed, which is great in the environment we work in.
It’s nice to see a smiley face, you don’t get that much these days. 👍👍👍⭐️⭐️⭐️

8 April 2025
Unprompted review
Rated 5 out of 5 stars

Jem was great

Jem was great! Really warm and friendly service - knowledgeable and reassuring - absolutely best of all, got rid of the rats! Would highly recommend her!

4 April 2025
Unprompted review
Rated 5 out of 5 stars

Joe Mac - Best in the South West

If pests had a Most Wanted list, Joe Mac would be at the very top. This man doesn’t just remove unwanted critters—he sends them packing with a one-way ticket out of your home or business. Fast, efficient, and armed with more knowledge than a library full of pest encyclopedias, Joe is without a doubt the best in the South West.

We had a bit of an “unofficial pet problem” (let’s just say the mice were getting too comfortable), but Joe arrived like a knight in shining pest-control armor. Within no time, he had things sorted, leaving us with total peace of mind. His professionalism is top-notch, but what really sets him apart is his friendly attitude and wicked sense of humor—he somehow made pest control entertaining (which is no easy feat).

If you need a pest controller, don’t even think twice—Joe Mac is your guy. He’s like the James Bond of pest control, but instead of gadgets, he’s got traps, sprays, and an encyclopedic knowledge of all things creepy and crawly. 10/10 would call again (hopefully not needed, but you never know with these sneaky critters)!

12 February 2025
Unprompted review
Rated 5 out of 5 stars

That’s power. Joe Mac Power.

If you’ve ever wanted your home to feel like a pest-free paradise, Joe Mac is your guy. With the precision of a trained assassin and the charm of a door-to-door salesman who actually knows what he’s doing, Joe doesn’t just remove pests—he eradicates them with extreme prejudice.

Got a spider problem? Joe doesn’t just squish them—he delivers an eviction notice written in insect blood. Rodents in the attic? Not on Joe’s watch. He whispers ancient pest-repelling incantations (or maybe just sprays something really strong—I don’t ask questions). Termites? Joe will personally give each one a stern talking-to before ensuring they never return.

His methods are effective, dramatic, and possibly overkill. I once saw him stare down a particularly bold cockroach for a full minute before it just keeled over and died. That’s power. That’s Joe Mac.

In summary, if you want someone to politely relocate your pests, call someone else. If you want them to disappear like they owe the mob money, call Joe. Five stars. Highly recommended

In all seriousness, Joe is an excellent pest technician, kind (not to bugs) and friendly, yet professional, totally recommend him.

10 December 2024
Unprompted review
Rated 5 out of 5 stars

Helpful Jack…

Jack has been to Cherry Garth and done a thorough check for us ,cleaning traps and suppling us with new ones when needed . Very impressed with Jack's professionalism , very polite and helpful.

3 April 2025
Unprompted review
Rated 5 out of 5 stars

Great Service. Professional and Efficient.

We had an issue with hearing noises coming from our loft. We got in touch with Total Pest Control and the lady on the phone was very polite who sent out Alex to us the next day!

Alex was extremely polite and extremely thorough when investigating the loft area. Although nothing was found. he was excellent at explaining the problem. He pointed out that we had a small hole in the loft which animals may be entering through but had found no remnants of nesting nor droppings. He repaired the hole in the loft and we’ve not had any issues since.

He told us to get in touch should it continue but as far as we can tell. The problem was solved.

Great service. Professional and Efficient.

10 March 2025
Unprompted review
Rated 5 out of 5 stars

Excellent Support from Total Pest Control

Following a recent sighting of a rat, I initially reached out to Joe at TPC for some advice. His support was first class, prompt, knowledgeable, and reassuring. He then arranged for a site visit with a local engineer.

Tony's site visit was superb; he was thoroughly professional, skilled and experienced, he put everyone at ease. He is a great character and i enjoyed his company ads he worked. His follow-up visit indicated signs of infestation but also strong progress toward eradication.

A great service all around, A huge thank you to the TPC team for their expertise and support.

14 February 2025
Unprompted review
Rated 5 out of 5 stars

Excellent and Highly Professional Customer Service

I contacted Total Pest Control to clear and re-insulate the loft space in a property I am currently renovating. The service has been excellent from start to finish. Particular thanks are due to Jody Everett for surveying and providing professional, expert advice very promptly following initial contact, to Simon for liaising to arrange the work and to Kevin and colleague for working very diligently, leaving the space clean and tidy. All of this took place within a two week timescale. I’m extremely pleased and can’t recommend this company enough - thank you!

22 January 2025
Unprompted review
Rated 1 out of 5 stars

Non-existent customer service…

Booked through the landlords agent to provide a quote for a full decontamination of my loft. I told them that I wasn't going to be home and to call me when they were on their way as I was staying two minutes away. Found out this morning through the landlords agent that someone did actually turn up at 2pm but just left when nobody was home!! Didn't even try and call me or the agent. Absolute joke.

20 January 2025
Unprompted review
Total Pest Control logo

Reply from Total Pest Control

Thank you for your feedback, and I’m sorry to hear about your experience. I have now had a chance to look into this. I have looked at the documentation received from your agent and there was no note advising our surveyor to call before arriving. There was also no contact number provided so we were unable to call before our surveyor left your address. We were advised to attend at 2pm which we did.

Kind Regards,

Simon Cleaver
Operations Manager

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look