Total Moving Solutions Reviews 547

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 78 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, helpfulness, and friendly demeanor, making the moving process smooth and stress-free. The service provided is frequently highlighted as excellent, with many people appreciating the efficiency and care taken with their belongings. Reviewers also found the delivery service to be prompt and reliable, and the pricing to be reasonable and competitive. However, some people were dissatisfied with the service, reporting issues such as missed moving van appointments without notification and damaged items due to careless handling. A few customers also noted unexpected additional costs and a lack of empathy from staff when problems arose, particularly regarding the use of third-party movers who were perceived as inexperienced.

What people talk about most

Staff

Users describe positive interactions with staff, highlighting their professionalism, helpfulness, and... See more

Service

Customers consistently note positive experiences with service, highlighting its reliability, efficiency, and... See more

Delivery service

Clients share positive opinions on delivery service, highlighting the efficiency and care taken with their... See more

Price

Reviewers highlight positive aspects of price, consistently finding it reasonable and competitive. Many... See more

Customer service

Reviewers mention positive feedback about customer service. Customers consistently praise the outstanding... See more

Reviews shaping this summary

Rated 5 out of 5 stars

From start to finish, Christian and his team took the stress out of moving from Belgium to the UK. We had quite a short deadline to get things organised and no idea where to start or what was involved... See more

Company replied

Rated 5 out of 5 stars

TMS turned one of life's most stressful experiences (moving house) to an absolute breeze. My case manager was an absolute star! Not only was he friendly and personable, but he was quick when respo... See more

Company replied

Rated 5 out of 5 stars

Excellent service. Steve at TMS was super helpful and made a stressful big international move very smooth. The tips and support I got was fantastic. The price was reasonable a d worth every penny. Eve... See more

Company replied

Rated 5 out of 5 stars

I can only recommend TMS. Mike was super helpful in guiding us through the whole process, paying attention to all tiny details (ie., ensuring drivers would call us ahead of arriving). The pricing was... See more

Company replied


Company details

Written by the company

Total Moving Solutions offer clients a full move management service and with a combined team experience spanning over 20 years in the industry, it is reassuring to know you are in safe hands. All of our clients moves are tailored to their personal needs, budget and requirements with the added reassurance that we have a number of reliable partnerships with leading removal companies. Most of which are accredited with industry standards such as the British Association of Removers (BAR) and the International Federation of International Movers (FIDI). With the partnerships we have, we have the flexibility to overcome any issues which could arise, giving clients peace of mind and reassurance when booking with Total Moving Solutions.


Contact info

4.8

Excellent

TrustScore 5 out of 5

547 reviews

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Replied to 100% of negative reviews

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Rated 5 out of 5 stars

I had a great experience with TMS…

I had a great experience with TMS Moving Company. The entire process was stress-free from booking right through to the delivery of all my items.

I started the process early as I was moving from Ireland to the UK, and everything was handled smoothly and professionally. Even if you are given a collection or delivery date near the due date, you can trust them—they keep their word and ensure your belongings arrive safely.

Overall, a reliable and efficient service that I would definitely recommend.

16 April 2026
Unprompted review
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Reply from Total Moving Solutions

Thank you for the brilliant review, both.

I am really pleased to hear that you have been happy with your removal service from Ireland to Stoke-on-Trent.

Wishing you all the very best and thank you again for your business.

Many thanks,

James

Rated 5 out of 5 stars

I recently used Total Moving Solutions…

I recently used Total Moving Solutions (TMS) for my move from Dublin, Ireland to Edinburgh, and I couldn’t be happier with the service.

From start to finish, the entire process was handled very professionally. A special mention to Scott, who was my point of contact throughout, his communication, responsiveness, and customer handling were outstanding. He kept me informed at every stage and made what could have been a stressful international move feel smooth and well-managed.

The collection and delivery teams were equally impressive. Despite a small hiccup on my end during the initial pickup, the team remained professional and accommodating. The actual collection and final delivery went very smoothly, and all my items, including fragile ones like my monitor and bike, arrived safely and in excellent condition.

I really appreciated the clear communication, structured process, and overall reliability of TMS. The coordination between TMS and their delivery partners was seamless, and everything was handled with care.

Overall, a very positive experience, and I would definitely recommend TMS to anyone looking for a reliable and professional moving service. I would also happily use them again for any future moves.

1 May 2026
Unprompted review
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Reply from Total Moving Solutions

Thank you for the for the fantastic review.

I am thrilled to hear how happy you have been with all elements of the service.

Thank you again for your business and wishing you all the very best in Edinburgh.

Many thanks,

James

Rated 5 out of 5 stars

Efficient and painless, highly recommend!

I recently used Total Moving Solutions to move from London to Dublin. 
Firstly the price was far lower than other competitors which was a great relief. I worked with Mike Goodwin to arrange everything and himself and the team were fantastic from start to finish. Mike was always on hand to answer any questions and make the process as smooth as possible. Delivery and drop-off were efficient and painless. I was moving from a first floor flat in London without a lift which did not incur any additional costs or hassle. The time between pick up and drop off was short considering it was Easter week. 
I would highly recommend this company and if I am ever moving back to London I will be in touch again. 

8 April 2026
Unprompted review
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Reply from Total Moving Solutions

Thank you for the great review, Jeff.

So pleased you have been happy with your removal service and you have been satisfied with Mike's assistance throughout.

Wishing you all the very best and thank you for the recommendation.

Many thanks,

James

Rated 5 out of 5 stars

Exceptional Service from Start to Finish

I cannot recommend TMS and their partners highly enough. We first got in touch with Steve last year when we were planning a major relocation. As it happened, our plans (d)evolved quite a bit, and we ended up moving much closer to home than originally anticipated. Despite the change in scope, the level of service remained world-class.
Why They Stand Out:
* Seamless Planning: The initial video survey was incredibly thorough and professional. It gave us total confidence in their attention to detail from day one.
* Ultimate Flexibility: Our completion date shifted several times (as they often do!), but TMS handled the constant changes with apparent ease. They took the stress out of the scheduling nightmare.
* Expert Handling: "Nothing was too difficult" seems to be their mantra. No matter the request, they met it with a "can-do" attitude.
* The Move Day Team: The movers on the day were quite simply exceptional. They were hardworking, careful with our belongings, and incredibly efficient.
Final Verdict
Moving is notoriously one of the most stressful life events, but Steve and the team made the entire process feel manageable. We are incredibly grateful for their support and expertise. If you want a removal company that is reliable, adaptable, and genuinely cares about the quality of their work, look no further than TMS.

30 March 2026
Unprompted review
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Reply from Total Moving Solutions

Thanks for the amazing review, Michelle.

Thrilled to hear how happy you have been with the removal service and appreciate the recommendation.

Thank you again for your business.

Take care.

Many thanks,

James

Rated 5 out of 5 stars

Everything on time and delivered…

Everything on time and delivered safely. Planning to use them again for my next shipment.

17 March 2026
Unprompted review
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Reply from Total Moving Solutions

Thank you for the 5* review, Andy & Emma.

Great to hear you have been happy with your removal service to Ireland and we look forward to working with you again.

Thank you again for your business.

Many thanks,

James

Rated 5 out of 5 stars

Highly recommend (from UK to Ireland)

Great communication from start to finish, Christian was helpful, friendly and was a pleasure to deal with. Well informed and wonderfully efficient. A very special shout out to the delivery team, James, Dylan and Zac, great guys, amazing communication and overall an incredible service. Thanks for making our move to Ireland this week go so flawlessly.

17 March 2026
Unprompted review
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Reply from Total Moving Solutions

Thank you for the lovely review, Ann.

Really pleased you have been happy with your removal service with us and thank you for the recommendation.

Wishing you all the very best in Ireland.

Many thanks,

James

Rated 5 out of 5 stars

Had a great experience with TMS for my…

Had a great experience with TMS for my move from London to Dublin. Mike from the team was always available for any questions / queries I had and was super accommodating of my requests. Couldn’t have asked for a smoother move - would highly recommend.

25 February 2026
Unprompted review
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Reply from Total Moving Solutions

Thank you for the great review, Tarini.

I am pleased to hear you have been happy with the removal service and Mike's customer service.

Wishing you all the very best in Dublin.

Many thanks,

James

Rated 5 out of 5 stars

James was so kind

James was so kind, exptremely knowledgeable and helpful. I was very impressed at the level of help I was able to receive alongside a truly compassionate person to talk to. They gave honest quotes in comparisson to other quotes and helped me understand the numbers and everything in an easy way.

I truly am pleased with the services I received. Thank you so much for your kind words and great help.

12 March 2026
Unprompted review
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Reply from Total Moving Solutions

Thanks Emma for the kind review.

It was great to speak with you and I am glad I was able to help.

Wishing you all the very best.

Many thanks,

James

Rated 5 out of 5 stars

I highly recommend this company

I highly recommend this company. They outsource to other moving companies which concerned me at first but choosing them was a great decision. Christian gave good advice and arranged the perfect size dedicated truck for my move from Belgium to the UK. The movers were friendly, hardworking and handled everything with care. Communication was also great.

21 January 2026
Unprompted review
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Reply from Total Moving Solutions

Thanks for the great 5* review, Ellen.

We really appreciate the recommendation and are pleased you have been happy with the removal service from Belgium to UK.

Thank you again for your business.

Many thanks,

James

Rated 5 out of 5 stars

Highly recommend

Highly recommend! Mike was wonderful, very straightforward process, felt supported during and after the process, and fees were super reasonable. Wouldn't think twice about using them again!

11 February 2026
Unprompted review
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Reply from Total Moving Solutions

Thanks for the kind review, Joana.

Pleased to hear how happy you have been with the service and that we were competitive on price.

Thank you again for your business.

Many thanks,

James

Rated 5 out of 5 stars

I highly recommend Total Moving…

I highly recommend Total Moving Solutions. The service was excellent, communication was great and I was very happy with everything.

25 February 2026
Unprompted review
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Reply from Total Moving Solutions

Thank you for the 5* review, Cassandra.

It has been a pleasure to be able to assist you with your removal to Monmouth.

Thank you for the recommendation and your business.

Many thanks,

James

Rated 5 out of 5 stars

Beyond happy from start to finish!

From the moment I contacted Scott at TMS Removals I knew I was in good hands. Moving is challenging and can be stressful. We contacted four companies to compare and TMS were the most competitive and professional. We moved from Dublin to Tuscany and it the experience surpassed our expectations. Every stage was handled professionally with friendly staff packing our goods, facilitating in every way they could. They were always on time at each stage of the move and our emails and requests were responded to within hours of reaching out. We will have another move this year for another project and won't hesitate in working with TMS again. Thanks Scott. Ger & Mike Smyth

15 February 2026
Unprompted review
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Reply from Total Moving Solutions

Thank you for the great 5* review, Ger & Mike.

So pleased you have been happy with Scott's customer service and the removal service from Ireland to Italy.

We look forward to working with you again in the future, should you require further removal services.

Thank you for your business.

Many thanks,

James

Rated 5 out of 5 stars

Excellent service from start to finish

From the moment I sent the enquiry email Scott at TMS replied quickly and was proactive, professional and available to me for all of my queries. The quote was significantly cheaper than other companies so I was nervous that it wouldn’t go smoothly but I could not have been more wrong. Scott took all of the stress away and the removal guys at both ends were great. They arrived on time, packed and loaded everything within 2 hours and it was delivered to my destination abroad one week later - much faster than other companies had quoted me. Upon delivery I had the same excellent service with the guys arriving exactly when they said they would and they had unloaded to my house within an hour with everything arriving in tact. I am very happy with how smoothly everything went and I would highly recommend Scott and the team at TMS.

25 February 2026
Unprompted review
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Reply from Total Moving Solutions

Thanks for the great review, Siobhan.

I am pleased you have been happy with the removal service to Mullagh and that Scott was able to make your relocation as stress free as possible.

Wishing you all the very best and thank you again for your business.

Many thanks,

James

Rated 5 out of 5 stars

An excellent job .

An excellent job .
First international move and everything was handled perfectly- all thanks to TMS
Highly recommend them to anyone for local or international move .
A reliable and friendly service. Well done

19 February 2026
Unprompted review
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Reply from Total Moving Solutions

Thank you for the great 5* review, Erum.

I have shared your kind words with Scott who was your Move Manager.

Thrilled you have been so happy with the service and thank you again for your business.

Many thanks,

James

Rated 5 out of 5 stars

Hi excellent service

Hi excellent service, really nice, experienced and friendly team. Many thanks Laurence

11 February 2026
Unprompted review
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Reply from Total Moving Solutions

Thank you for the review, Laurence.

I have shared your kind words with Mike who was your Move Manager and I am pleased to hear you have been happy with your removal service.

Wishing you all the very best in Nantes.

Thank you again for your business.

Many thanks,

James

Rated 5 out of 5 stars

Excellent

From contacting the company to having my items removed and received everything was excellent!
Steve at TMS was super communicative and very helpful. Everything was made simple, easy and stress-free! My items were delivered promptly , movers were professional and friendly. I would highly recommend this company to anyone who is moving.

16 February 2026
Unprompted review
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Reply from Total Moving Solutions

Thank you for the kind review, Jade.

Steve is one of the newest members of the team, however, he goes above and beyond to support removals throughout the whole process. So pleased you were happy with his customer service and also the removal itself.

Wishing you all the very best.

Many thanks,

James

Rated 5 out of 5 stars

Excellent service

Excellent service. Steve at TMS was super helpful and made a stressful big international move very smooth. The tips and support I got was fantastic. The price was reasonable a d worth every penny. Every single person I dealt at TMS, as well as the guys picking up my things and the ones who delivered all at my new place were professional, fast and very nice. I felt very well taken care of and I would definitely recommend TMS to anyone planning a move.

10 February 2026
Unprompted review
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Reply from Total Moving Solutions

Thank you for the kind review, Annuschka.

Thrilled to hear how happy you have been with your removal service from Ireland to Germany.

We really appreciate the recommendation and thank you again for your business.

Many thanks,

James

Rated 5 out of 5 stars

An excellent company with honest, helpful staff

TMS are a great company with excellent staff. Our contact, James, has been helpful from the very start and stayed in communication offering help and guidance right up to the very end. We would have no hesitation in recommending TMS to anyone contemplating an international move.

Bob and Rita Richmond

13 October 2025
Unprompted review
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Reply from Total Moving Solutions

Thanks for the kind review, Bob & Rita.

It has been a pleasure to be able to assist you with your removal.

Wishing you both all the very best.

Many thanks,

James

Rated 5 out of 5 stars

Absolutely amazing

Absolutely amazing. Very helpful - The move from France was as planned without any problems whatsoever. The cheapest I found.!!!! I have no hesitation in recommending the company.

6 February 2026
Unprompted review
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Reply from Total Moving Solutions

Thank you for the 5* review, Gisele.

I have shared your kind words with Christian, the Move Manager who assisted you with your removal from France to London.

Thank you for the recommendation.

Wishing you all the very best.

Many thanks,

James

Rated 5 out of 5 stars

Excellent removal service

Christian and the team at TMS were very helpful and professional. Great service and smooth delivery and move . Would highly recommend them.

4 February 2026
Unprompted review
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Reply from Total Moving Solutions

Thank you for the great review, Aliya.

I am pleased you were happy with the removal service from the UK to Portugal.

Wishing you all the very best and thank you for your business.

Many thanks,

James

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