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TotalAV Reviews 136,878

TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Evaluating 8,414 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the user experience, finding the software intuitive, easy to use, and simple to navigate. Many people appreciate how the product runs quietly in the background, effectively protecting their devices without slowing them down. The service is often described as excellent, with consumers noting its efficiency in keeping their computers, tablets, and phones safe and secure. However, some customers also noted issues with the app and pricing. A few people found the installation process confusing, while others expressed dissatisfaction with unexpected price increases upon renewal or being charged for services they did not approve.

What people talk about most

User experience

Customers consistently note positive experiences with user experience. Many reviewers find the software easy... See more

Product

Users describe positive interactions with the product. Many customers praise its effectiveness in keeping... See more

Application

Reviewers mention ambiguous feedback about the app. Some customers praise its ease of use, effectiveness in... See more

Price

People report ambiguous experiences with price. Many customers praise the initial pricing, finding it... See more

Service

Clients share positive opinions on service, often highlighting its ease of use and excellent protection... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Total AV has been my computer security utility for two years now on all my computers. They have provided immaculate protection without interfering in my activities. My desktop which I use as my primar... See more

Rated 5 out of 5 stars

Marvellous piece of software, I was so used to having to resort to Ctrl-Alt-Delete and then again Factory reset and I've had no problems since I uploaded your rescue package. I've had no problems for... See more

Rated 5 out of 5 stars

I've using the program for about 5 years. Not one single issue with malware or viruses. The app blocks site that are potentially a threat. There are other nice features that clean up your system and i... See more

Rated 5 out of 5 stars

Total AV working in the background is better than hiring a fulltime maid! Your background spellcheck is also the tops in correctsing the addled wonderings of an ancient brain! Thanks


Company details

  1. Software Company
  2. Computer Service
  3. Computer Software Store
  4. Software Vendor
  5. VPN Service

About TotalAV

Written by the company

Get Total AV

Award-Winning Antivirus & Security Software

Real-Time Protection from Viruses, Malware & Online Threats

A global security technology company providing hassle free cybersecurity for our users. Premium users can benefit from an extensive anti-malware database which provides advanced real-time protection ensuring full protection from harmful threats and viruses. Our antivirus is trust by millions of people across the globe.

We are one of the fastest growing antiviruses on the planet. Our initial focus was on developing an industry leading antivirus, since then we have developed an array of security tools to provide a fully comprehensive security capable of preventing even the most advanced cyber-crime attacks.

Contact info

4.6

Excellent

TrustScore 4.5 out of 5

137K reviews

5-star
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Asks customers to review

This company invites their customers to review, whether positive or negative

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Rated 1 out of 5 stars

The app is a Nightmare & they don't Refund anything..

I bought & downloaded this app. The next day I went to start up my computer. Forget it, got an error window saying this app had an error with it & would not allow my computer to start up. This app totally messed up my computer. Had to go into Safe Mode to delete it in several places. Then my computer started up with no problem. Now, I ask for my money back, and they are ghosting me. "Money back guarantee"...BULL!!! This company & the app is a NIGHTMARE!!!

8 May 2026
Unprompted review
TotalAV logo

Reply from TotalAV

Hello Maggy,

We appreciate you taking the time to share your review with us. Your feedback is valuable, and we thank you for providing us with this information. We apologize for any issues you are facing.

To ensure that we can assist you effectively, we kindly request you to complete a contact form with your details. This will allow us to reach out to you directly and provide the assistance you need - https://help.totalav.com/en/trustpilot

Please ensure when completing the form that you copy and paste your review to help us with the investigation.

Kind regards,
TotalAV Customer Care Team

Rated 1 out of 5 stars

Scammers

After searching for hours finally found a phone number to contact them as i just found out they have been charging me yearly for a subscription i didnt renew and have no access to stop it and the difference in price is £350 more! Then they billed me again there for £149 so i contacted them on the 4/05/26 and now the number is disconnected after ringing them up a few times and you can no longer find a phone number online for them. All i want is a refund back as i contacted them within the 14 days time frame as stated in consumer law!
Probably a great company to use if for P.C but i just have a mobile phone and havent been logged in for years.
Customer service is clearly terrible as they just keep avoiding you

21 May 2026
Unprompted review
TotalAV logo

Reply from TotalAV

Update 2026.05.27

Hello Paul,

We appreciate you taking the time to share your review with us. Your feedback is valuable, and we thank you for providing us with this information. We apologise for any billing issues you are facing.

To ensure that we can assist you effectively, we kindly request you to complete a contact form with your details. This will allow us to reach out to you directly and provide the assistance you need - https://help.totalav.com/en/trustpilot

Please ensure when completing the form that you copy and paste your review to help us with the investigation.

Kind regards,
TotalAV Customer Care Team
__________________________________________________________

Hello Paul,

We appreciate you taking the time to share your review with us. Your feedback is valuable, and we thank you for providing us with this information. We apologize for any billing issues you are facing.

To ensure that we can assist you effectively, we kindly request you to complete a contact form with your details. This will allow us to reach out to you directly and provide the assistance you need - https://help.totalav.com/en/trustpilot

Please ensure when completing the form that you copy and paste your review to help us with the investigation.

Kind regards,
TotalAV Customer Care Team

Rated 5 out of 5 stars

At first I was hesitant in joining and…

At first I was hesitant in joining and in paying the discount fee through my visa card online because I was afraid that the TotalAV website that I was browsing might be a fake one.
I checked my visa card account and found that my payment was made really to TotalAV account. I also checked through Google that TotalAV is a renowned antivirus company.
So I feel relieved now especially I now find that my installed TotalAV has really cleaned up the viruses in my computer.
Thank TotalAV a lot.

21 May 2026

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