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TOSIZE.ie Reviews 7

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TrustScore 3 out of 5

3.2

Saw Mill
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Company details

  1. Saw Mill
  2. Do-it-Yourself Shop

Written by the company

TOSIZE.ie is the ultimate online sawmill. We make DIY fun again! And a lot easier. We saw exactly what you had in mind, down to the last millimetre. No more hassle with transport, leftovers and the neighbour's saw table. We deliver A-quality wood and board material and we have a large assortment of handyman supplies. That is really handy!

Contact info

3.2

Average

TrustScore 3 out of 5

7 reviews

5-star
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1-star

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Rated 3 out of 5 stars

Long refund on an order that can't be met

I’m disappointed with my recent experience with Tosize. I ordered plywood, only to be informed two days later that it was unavailable—yet it was still listed on your website. Despite this, 2500 DKK was charged to my account on March 3rd. I requested a refund, which I was promised within “a few business days,” but only received the money on May 12th—over two months later.

This delay reflects poorly on Tosize’s customer service and its treasury policy, which seems to prioritize working capital over customer satisfaction. I expected much better.

Updated my review to 3 stars as the company answered my complaint to say sorry, to admit their mistake in the refund processing time & to mention that the plywood was removed from their website after my order.

12 May 2025
Unprompted review
TOSIZE.ie logo

Reply from TOSIZE.ie

Thank you for taking the time to update your review.

We fully understand your disappointment, and once again, we sincerely apologize for the inconvenience you experienced. This situation does not reflect the standard we aim for at TOSIZE. As mentioned, the delay in the refund was due to an unexpected error in our system, which we unfortunately did not catch in time.

We appreciate your recognition of our response and transparency, and we're grateful that you've acknowledged our effort to take responsibility and make it right. Your feedback helps us improve our processes and customer service moving forward.

If there’s anything more we can do, please don’t hesitate to reach out.

Kind regards,
The TOSIZE team

Rated 1 out of 5 stars

Scum..

Scum... I placed an order a month ago, and today I finally got a refund, because "unfortunately something went wrong". No explanation, after waiting a month for material I thought was in Ireland and I'd be getting within a week.
Be warned, they ARE NOT in Ireland, and you probably won't get the goods you ordered. You might get your order if you move to the Netherlands but I don't live in the Netherlands, I live in Ireland. Why are these crooks even allowed to own a .ie website? You used to have to be an Irish business to own a .ie domain. Has that changed, and any scammer can now set up a website in Ireland?

13 February 2024
Unprompted review
Rated 5 out of 5 stars

Great for unusual measurements or large pieces.

If you are looking for a specific measurement or larger pieces you couldn't fit into your own car, this is the perfect option.
It comes from The Nethterlands, so keep that in mind for shipping times etc.
Easy to use website, great quality, and arrived exactly as expected.

11 May 2023
Unprompted review
Rated 1 out of 5 stars

Misleading, not in Ireland as…

This business is not in Ireland as implied. My order was correct but when it did not arrive on time (17/07 instead of 12/07) I looked more deeply. The company is in the Netherlands therefore the carbon footprint of my order is excessive for such a simple item.

17 July 2023
Unprompted review
Show reviews in all languages. (7 reviews)

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