Good Customer Service Ms. Mary, the escalation supervisor extended help and contacted me via email regarding membership concerns, they answered all my questions and addressed all my concerns. She eve... See more
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I requested to have the contract with vault cancelled as soon as possible in December 2024. Edith, their escalation Team Manager contacted me to assist with this process. This professional custom... See more
I'm not sure how I end up on this website or club, but happy I get refund & Edith has took my case so fast in action & making corrections for me. Thank you!
What made my experience great is the fast response and the help. Even though it is not your policy,you understood my situation and is helping. That is rare in this world now of days.
4.4
Excellent
141 reviews
No recent history of asking for reviews
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company escalation manager extend help
company escalation manager extend help
21 November 2024
Unprompted review
Customer care agents responded promptly…
Customer care agents responded promptly to my queries.
14 November 2024
Unprompted review
Issue addressed
9 October 2024
Unprompted review
Excellent service
29 September 2024
Unprompted review
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