Dani Shumway is the best! Dani Shumway has been the firm's contact for the past year and she has been always quick to respond, gives thoughtful advice, and is helpful when we need some financial scaff... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Derek made things very simple. He spent time on a couple of extra phone calls so I could make sure I understood the consequences of various decisions, potential returns, etc., for things beyond the... See more
Company replied
A shout-out to Torro Funding and its staff, especially to Derek Phillips, who was truly professional in handling my case and needs. The process was fast and executed professionally. Also, Mr. Josh an... See more
Company replied
Richard was great to work with—quick, responsive, and really knowledgeable. He did a great job walking me through my options and making sure I understood everything. He offered solid solutions and hel... See more
Company replied
Company details
- Non-Bank Financial Service
- also in
- Alternative Financial Service
- Finance Broker
- Financial Institution
- Online Marketplace
Written by the company
Founded in 2015, Torro Funding is a Fintech direct funder that provides working capital to U.S.-based startups, small, and medium-sized businesses. Unfortunately, many entrepreneurs have been denied traditional funding by their banks. Many merchants turn to Torro because we think differently from banks. We consider several historical factors, and our decision is not solely based on credit. In as little as 24 hours, your existing business could receive up to $500,000 in funding to cover various expenses such as meeting payroll, purchasing inventory, consolidating outstanding debts, and expanding. Could your business benefit from some extra money in the bank? If so, fill out our quick and easy application at www.torro.com or call 1-866-858-2404. You’ll typically receive a pre-approval in under 24 hours.
Contact info
5965 S 900 E, 84121, Murray, United States
- 866-858-2404
- accounting@torro.com
- torro.com
4.6
Excellent
1K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 76% of negative reviews
Typically replies within 1 week
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Caution.....Do yourself a BIG favor and…
Caution.....Do yourself a BIG favor and go somewhere else. What a shame of the process and service, completely humiliating!!!
They call me every day and offer me various programs and promise that they have programs for all types of loans regardless of credit history and indebtedness and so they call every day for a couple of months until they persuade you to fill out a loan application and after that they charge some kind of fees via card.I explain to them the whole picture of my credit in advance so that l don't want to waste anyone's time and ask them if they don't have a program so that they don't waste my time and charge fees for nothing, but they confidently claim that they have all the programs and that they can definitely help based on everything mentioned, just to persuade you to fill out a credit application and pay fees. After that they tell you to wait to hear from them and their underwriting. And after that you are called by an underwriting Peter who has no basic respect for the client and who unkindly humiliates you and simply hangs up on you. I try to call him back, but he texts me that he's booked for the rest of the day.
I’ve been in customer service about 25 years and this is totally unacceptable and unprofessional.Totally unfair.
3 September 2025
Unprompted review
Reply from Torro Funding
We’re sorry for the experience you described—no one should feel disrespected or “humiliated.” We’ve opened an internal review of your interactions, including call recordings and the underwriting conversation you referenced.
A few important points about our policies:
No blanket promises. We offer multiple programs, but eligibility varies by credit profile and indebtedness. We never guarantee approvals “regardless of credit.”
No undisclosed fees. We do not charge application fees, and no fees are processed without clear, written authorization. If you see a charge you don’t recognize, we will investigate and correct it immediately.
Professional conduct. Respect is non-negotiable. If any team member fell short, we will coach and take corrective action.
Please contact our Resolution Team at 866-858-2404 so we can: (1) confirm your details, (2) add your number to Do-Not-Call, (3) complete our investigation, and (4) resolve any fee or service concerns promptly. We value your feedback and the opportunity to make this right.
—Torro Funding
Thank you Adam for your fast responses…
Thank you Adam for your fast responses and making the process simple.
27 August 2025
Unprompted review
Reply from Torro Funding
Thank you for leaving your experience with us! Happy to hear Adam knocked it out of the park for you! keep his number incase any funding needs come up in the future
Great People
Great people, easy to deal with. Line of communication was great. They walked me through the process step-by-step. I dealt with Devon he was awesome 👍
22 August 2025
Unprompted review
Reply from Torro Funding
Hey David! Thank you so much for the feedback. We are excited that you were able to work with Devon to secure capital for your business. Please let us know if there is anything we can do for you moving forward!
Amazing Customer Service
It was a pleasure working with Devon Ogden. He was very knowledgeable, and genuinely has a passion for great customer service. He assisted me through the process that ended with great results that changed my life. Once again, from the bottom of my heart.. Thank you, Devon Ogden.
11 August 2025
Unprompted review
Reply from Torro Funding
Hey Brian! We are happy to hear that your experience with Torro, and more importantly Devon, was a great one! When we started Torro 10 years ago, our mission was to find creative solutions to the funding problems startups and existing business owners face daily. We will always be here to help guide you on your business journey! Cheers
Richard Madsen has been great to work…
Richard Madsen has been great to work with. I have been working with him for almost 3 years and he has always done what he has said and gone beyond to help me with my funding needs. Would highly recommend him and his company. Look forward to continuing our business together.
18 August 2025
Unprompted review
Reply from Torro Funding
Great review, Izaak! Its good to hear that your three year relationship with Richard has helped your business. Torro and Richard will always be in your corner should you ever need quick easy capital for your business
Adam was great to work with.
Adam made explained everything to me and made sure I understood everything. He made the process easy and fluid.
15 August 2025
Unprompted review
Reply from Torro Funding
Hey Kent! We are happy to hear that the process with Adam was smooth sailing. Torro will always be here to help your business secure the funding you need!
Adam was great
Adam was great! Kept it honest and truthful throughout the process did not try to pressure me into anything or oversell me great experience!
15 August 2025
Unprompted review
Reply from Torro Funding
We appreciate the feedback, Albert! happy that working with Adam was a good experience for you. Keep his number handy incase you ever need additional capital in the future!
Very helpful
Very helpful. Talked me through everything made sure I knew all my options thank you Adam for helping me
13 August 2025
Unprompted review
Reply from Torro Funding
Hi Jamie. thanks for sharing your experience with Torro Funding and Adam! We strive to make the funding process as simple as possible. Please let us know if you ever need working capital in the future!
Devin Ogden was very responsive and on…
Devin Ogden was very responsive and on top of my loan needs. And I can still reach out if I have questions.
14 August 2025
Unprompted review
Reply from Torro Funding
Thanks for the review, Jaran! We are always here to help our clients no matter the situation. Give us a call anytime to pick our brains! Torro has got your back!
Had yet another fantastic experience…
Had yet another fantastic experience with Joshua morales! Truly appreciate how helpful and efficient it is to work with him
5 August 2025
Unprompted review
Reply from Torro Funding
Thanks for sharing your experience, Nickie. We hope by now you have Josh on speed dial by now. Torro appreciates your continued faith in us and will always be here to empower your business!
100%Exceptional service Joshua guided me…
Exceptional service Joshua guided me along the way and didn't give up on .y business
13 August 2025
Unprompted review
Reply from Torro Funding
Hey Dave! Thanks for taking the time to shoutout Josh! We love hearing our agents are doing a great job. Torro and Josh will never give up on you and will always have your back! Save our number in your phone for all business needs!
Joshua was amazing
Joshua was amazing. Helped get me same day funding. Walked through the entire process and compared different options with me. Happy with the service
11 August 2025
Unprompted review
Reply from Torro Funding
Thanks for sharing, Brett! Josh is one of the top rockstars in this industry. Happy he helped you secure some capital for your business. keep his number handy should you ever need some funding in the future
Dillion and Devon were great to work…
Dillion and Devon were great to work with. Every step was explained and happened just the way they said it would. I can't wait to refer them to some of my trucker friends!! Thanks a bunch guys!!!!
8 August 2025
Unprompted review
Reply from Torro Funding
Dona, Dillon and Devon are the Simon and Garfunkel of our time! We love that they were able to guide you through the funding process. please let us at Torro know if you need ANYTHING in the future!
Victor was especially frustrating…
Victor was especially frustrating during the application process. Misleading and lack of communication!
30 July 2025
Unprompted review
Reply from Torro Funding
Hey Taylor,
Thank you for taking the time to share your experience. We're very sorry to hear that your interaction with Torro Funding did not meet your expectations. We strive to provide transparent communication and a smooth application process, and it's clear we fell short in this instance.
Your feedback is incredibly important to us. We take concerns like yours seriously and are actively reviewing our internal processes to ensure we’re delivering the level of service our clients deserve.
If you're open to discussing your experience further, we’d appreciate the chance to make things right. Please feel free to contact our team directly at 866-858-2404.
Sincerely,
The Torro Funding Team
I had a great experience working with…
I had a great experience working with Adam from Torro Funding. He was knowledgeable, professional, and extremely responsive throughout the entire process. Adam took the time to understand my business needs and helped me explore the best funding options available. He made everything smooth and stress-free. Highly recommend working with him if you’re looking for reliable and efficient funding support
28 July 2025
Unprompted review
Reply from Torro Funding
Thank you for letting us know what a great job Adam is doing! We at Torro strive to exceed our customers' expectations. We will always be here to help your business secure the funding you deserve!
Thanks so much for all your help
Thanks so much for all your help. It was great to learn about funding and discover what my options are. I appreciate you taking the time to get the best rates and longer pay back time. I’m so grateful to be working with you and look forward to future collaboration. It definitely takes some learning on how programs work and I feel like Joshua Morales spent a lot of time helping me be very clear on several offers. Thank you so much!
1 July 2025
Unprompted review
Reply from Torro Funding
We love hearing about experiences like yours, Kelly. Joshua has been in the industry for a long time and is an absolute rockstar. Save his number should you need capital for your business in the future. We are here to get results for our clients and take great pride in doing so!
The entire team we work with at Torro…
The entire team we work with at Torro were great and knowledgeable. Adam and Marcus were very efficient, and we were able to secure the funding needed for our business.
9 July 2025
Unprompted review
Reply from Torro Funding
Hey Oma! We appreciate you taking the time to share your experience with Marcus and Adam! Teamwork is the key to helping our clients reach their funding goals. Please keep Toro on your phone in case you ever need additional capital in the future.
Got the funding I needed
Got the funding I needed. Friendly customer service and speedy service. I appreciate Joshua Morales for taking the time to understand what I needed and how he could help my business. Definitely recommend Torro👍🏽
22 July 2025
Unprompted review
Reply from Torro Funding
Thanks Henry! We appreciate the you leaving us a review letting us know what a great job Joshua is doing. Torro is here for you whenever your business needs a little capital boost. Keep our number handy should you ever need our services in the future!
It's a scam
It's a scam. They asked for my on line banking login and passwords. major red flag!!! Do not give them your info or sign any documents they send you from AVENT. Jorge Charon is an arrogant, nasty individual who will try to push you right into there scam
*** responding to Torro*** Honest lending institutions (Private or traditional banking) will never ask you for login/ password information. Law Enforcement organizations and the Banking Community warn of these practices as you have zero recourse once they access your accounts. This is a unrecommended practice that is utilized by scammers. Bottom line I was harassed all day today by representatives of Torro who flip flopped on their stories. I stand by my review. Best advise..Move on..
29 June 2025
Unprompted review
Reply from Torro Funding
This review is completely inaccurate. Torro Funding never asked Michael for his online banking login or password. We brokered his file to Vader Mountain Capital, a private equity funder. Their standard contracts—like all merchant cash advance agreements—do include bank login access only in the event of default, which is industry standard and disclosed clearly in writing.
As for the mention of "Avent"—Torro has no affiliation with any company by that name. We exclusively use DocuSign for all document execution.
Lastly, calling out Jorge Charon by name with personal insults doesn't make your review valid. If you have a legitimate concern, we’re available to address it professionally. Otherwise, spreading misinformation helps no one.
—Torro Funding Management
Two Thumbs up for Devon and Jeff!
I first started searching for business capital through an SBA platform, which couldn't offer me much; but through the process of exploring options, I came across Torro Funding, and connected with Devon and Jeff. First of all, these guys are super enthusiastic, and, as they like to say, promise small and deliver big, which is exactly what they did. They took time to explain the process and make sure I fully understood how it works. They made it easy, delivered quickly, and even then, followed up once the process was complete. Something else I'd like to mention is that Devon and Jeff actually work together very well, which is the stuff that good companies are made of. Two thumbs up if you're looking for liquidity in a reasonably short amount of time and for really fair pricing. I'm definitely in a great position now to make my next moves! Thanks, Devon and Jeff! It's the start of a long and healthy financial relationship.
15 July 2025
Unprompted review
Reply from Torro Funding
Hi Kim! Wow! We can't thank you enough for sharing your experience with us and the world. We are happy that Devon and Jeff knocked it out of the park for you. Torro Funding always delivers whenever you need. Please keep us in mind for any additional funding that your business needs!
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