Torraslife Reviews 5,010

Reply from Torraslife

May 14, 2026

Wow — thank you so much for such an incredibly detailed and thoughtful review! 🤩💙

We’re thrilled to hear that you’re enjoying both the Polarcircle 25W wireless charger and the OrigArmor screen protector for your Samsung S26 Ultra 📱⚡

Your feedback about the charging performance, temperature control, fingerprint sensor compatibility, S-Pen experience, and anti-reflective coating is extremely valuable and helpful for both our team and other users 🙌✨

We also truly appreciate your kind words about our customer support team. Fast and helpful service is always something we strive for 😊

And thank you for the amazing suggestion regarding aesthetic Aramid fiber cases with Qi2.2 support 👀🔥 We’ll definitely share your feedback with our product team. Hopefully we can create something that gets you “first in line” very soon 😄

Thank you again for your trust, support, and enthusiasm for TORRAS. Customers like you inspire us to keep improving every day 🚀💫

Reply from Torraslife

Apr 7, 2026

Dear Carolina,

We are very sorry to hear about your experience and the frustration caused by not receiving your order. We sincerely apologize for any inconvenience this has caused and deeply regret the worry it may have caused you.

Our customer service team responded promptly to your email and provided the delivery information as soon as possible. According to the courier, the package was marked as delivered on March 27 with the status "Delivered, Door/Yard", and they also provided a delivery photo showing the location where the package was left.

We kindly suggest checking your mailbox or property for the delivery, and also reviewing your email (including spam/junk folders) for messages from mall@torraslife.com, as our team has sent the relevant information there.

To ensure this matter is fully resolved, our customer service team will also follow up with you directly to assist you further and help locate your package.

Once again, we sincerely apologize for the delay, confusion, and frustration caused. Your patience and understanding are greatly appreciated, and we are committed to resolving this issue as quickly as possible.

Thank you for giving us the opportunity to make this right.

Best regards,
Wendy
TORRAS Customer Support Team

Reply from Torraslife

Apr 13, 2026

Dear Joe,

Thank you very much for taking the time to share your feedback and for your 4-star review. We are truly glad to hear that you are satisfied with the product and that it fits your Samsung 26 Ultra well, while also meeting your expectations in terms of weight and durability.

Regarding your question about the TORRAS power bank, we would like to kindly clarify that it is primarily designed for iPhone models with MagSafe compatibility. For Samsung devices, due to the larger camera module design, especially on models like the Samsung S26 Ultra, the power bank may not achieve full magnetic alignment or complete adhesion when attached to the case.

We sincerely apologize for this limitation and appreciate your understanding.

If you have any further questions or need assistance, please feel free to contact us at any time. We are always happy to help.

Kind regards,
Wendy
TORRAS Customer Support Team

Reply from Torraslife

Apr 7, 2026

Dear Dain,

We are very sorry to hear about your experience regarding the delivery time, and we sincerely apologize for any inconvenience this has caused.

Please rest assured that our customer service team will contact you within the next 24 hours to assist you further and ensure your order is resolved promptly.

We truly appreciate your patience and understanding, and we are committed to improving our service to prevent such issues in the future.

Once again, we sincerely apologize for the delay and any inconvenience caused.

Best regards,
Wendy
TORRAS Customer Support Team