What made my experience so positive was I was emailing someone who works there and in typical old lady fashion, I can't find the email or his name but he was really nice, friendly and very helpful. N... See more
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Review summary
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Reviews shaping this summary
You processed my order flawlessly. It was delivered on time to the correct address. When I ordered this product, (my third 'LITL 1' vape with an extra mouthpiece), your order dept. included the extr... See more
Unlike most 'AI Assistants' this one was actually really helpful. I'm fairly confident I ended up speaking with a real person (Lisa) halfway through - but regardless - I was very impressed. She hooked... See more
I have ordered a couple different vapes from them and they always ship my order quickly. Their customer service has been good as well. One time they made me aware of a product recall and I was able to... See more
Company details
The TVape Advantage: Selection, Support, and Quality
Written by the company
- At TVape, we make it easy to find the perfect vaporizer with a wide range of devices from all the major brands—Zeus, Puffco, Utillian, Tronian, PAX, and more. Whether you’re just starting out or a seasoned enthusiast, our team is here to guide you before, during, and after your purchase, helping you choose the right device and accessories. We back every product with easy returns, reliable warranties, and responsive technical support, so you can shop with confidence. Our competitive pricing, price-matching policy, and dedication to quality make Tvape the go-to destination for vaporizer hardware. TVape – premium hardware, trusted brands, expert guidance, and an experience built around you.
Contact info
17-11 Progress Ave, M1P 4S7, Scarborough, Canada
- +1 855-234-8273
- cs@tvape.com
- torontovaporizer.ca
4.6
Excellent
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 92% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Amazing customer service and immediate…
Amazing customer service and immediate support you get patience and kindness it was a pleasure i recommend the product as well as the excellent customer service thank you for being awesome 🫶🏻
28 July 2026
Unprompted review
Always a great customer service there
Always a great customer service there. I buy online and they deliver de products and services very fast.
22 June 2026
Reply from TVape
Dear Palne,
Thank you for taking the time to share your feedback.
We're sorry to hear that you were disappointed with the delivery communication. A tracking confirmation email is normally sent once an order has been dispatched so that customers can follow their shipment throughout the delivery process.
We can see that your package was successfully delivered, and we sincerely hope you're enjoying your purchase. If you experienced any issues with the tracking information or have any questions about your order, please don't hesitate to reach out to our Customer Service team—we'd be happy to assist you.
Thank you again for your feedback, as it helps us continue improving our service.
Kind regards,
TVape Team
Best price for the storks Crafty+
Best price for the storks Crafty+ - have passed information onto another person who lives in my complex... it is the only and best small sized Vaperiorizer. Do you have access to buy the Storks Medical one - I believe it still exists since I have been told it is the ONLY one health Canada allows for refund.
13 July 2026
Nik was very helpful getting my order…
Nik was very helpful getting my order sorted when there were some issues at checkout. Highly recommend their products and the good service I received.
25 July 2026
Unprompted review
Fugling fast shipping
Fugling fast shipping. Perfect condition.. love the product, already had one pink
.. battery scrap after 4years.
10 July 2026
Fast Delivery of Quality Product
Delivery was very fast via trustworthy Canada Post. I have purchased the 723 as a replacement for my 721. I’m very pleased with the look, feel, and operation of the device.
10 July 2026
I made a mistake on my order and Nic…
I made a mistake on my order and Nic was able to straighten it out in a timely manner. Shout out to Nic!
10 July 2026
Great explication about products.
19 June 2026
Good selection
Good selection, fast shipping, and customer service is very helpfull and quick to respond.
9 July 2026
Nik S.
Nik S., the Gadget Guide, reached out personally to fulfill a gift card order and made sure that all of my needs were met. I had purchased a Storz & Bickel Crafty+ vaporizer just over one year prior, and Nik helped me obtain some small service parts for the vaporizer. I'm very impressed by the attentiveness! Great products and great service!
22 July 2026
Unprompted review
After sending my address,paid the…
Apologies. For the review,was the 2nd time in my life i was wrong 😉✌️👍
20 July 2026
Unprompted review
Reply from TVape
Dear Shaun,
Thank you for your feedback, We’re sorry for the frustration and inconvenience caused by the delay with your order.
We would like to clarify that, during checkout, local pickup was selected as the delivery method for this order. There were also shipping options available to choose from if you preferred to have the order delivered, as with our other customers.
Because local pickup was selected, the order was not initially shipped. Once you contacted us and clarified that you wanted the order delivered, we arranged shipping for you, and your order will be shipped shortly.
We understand how frustrating it is to wait for an order and apologize for the inconvenience caused.
Kind regards,
TVape Team
Nik and Jen are awesome
Nik and Jen are awesome
Helped me through a warranty issue without any problems at all. Will buy from them again 100%
7 July 2026
Online help was very fast
Online help was very fast, thorough, and helpful! As a veteran I greatly appreciate your handling the paperwork for VAC and insurance.
6 July 2026
Great inventory and service.
16 June 2026
All the different comications were very…
All the different comications were very professional and timely 👌 it was a true pleasure you seem to have the warranty process nailed down thank you again David
13 July 2026
Unprompted review
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